50+ Customer Support Jobs in India

Job Responsibilities:

Troubleshooting: Performing senior-level troubleshooting and root cause analysis

System development: Collaborating with others to design, implement, and improve systems

Server administration: Installing, configuring, and supporting complex server-based systems

Application and infrastructure security: Developing images, deploying applications and services, and managing security Monitoring: Monitoring services and applications to ensure availability Identifying needs: Gathering information to identify needs and evaluate systems and network requirements

Implementing new technologies: Coordinating the implementation of new and upgraded technologies

Position Summary

We are seeking highly motivated and customer-oriented professionals for the role of Process Associate for an International Voice and Non-Voice Process. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for delivering a top-tier customer experience.

Key Responsibilities

• Manage customer interactions via phone, email, or chat in a professional and timely manner.
• Resolve customer queries, issues, or complaints with accuracy and empathy.
• Maintain detailed records of customer interactions in the system.
• Collaborate with internal teams for escalations and resolution follow-ups.
• Uphold service quality standards and contribute to continuous improvement.

Qualifications & Requirements

• Education: 12th Pass, Diploma, Graduate, or Postgraduate
• Experience: Freshers and experienced professionals (up to 3 years) are encouraged to apply

Skills:

• Excellent verbal and written communication in English
• Strong interpersonal and problem-solving skills
• Basic computer proficiency (MS Office, typing skills)
• Ability to work in a fast-paced, team-oriented environment
• Willingness to work in rotational shifts (including night shifts)

Perks & Benefits

• Competitive salary with performance-based incentives
• Night shift allowances and cab facility
• One-time complimentary meal during shifts
• Opportunities for internal growth and role advancement
• Exposure to international client processes and professional development

Position Summary

We are seeking highly motivated and customer-oriented professionals for the role of Customer Support Executive for an International Voice and Non-Voice Process. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for delivering a top-tier customer experience.

Key Responsibilities

• Manage customer interactions via phone, email, or chat in a professional and timely manner.
• Resolve customer queries, issues, or complaints with accuracy and empathy.
• Maintain detailed records of customer interactions in the system.
• Collaborate with internal teams for escalations and resolution follow-ups.
• Uphold service quality standards and contribute to continuous improvement.

Qualifications & Requirements

• Education: 12th Pass, Diploma, Graduate, or Postgraduate
• Experience: Freshers and experienced professionals (up to 3 years) are encouraged to apply

Skills:

• Excellent verbal and written communication in English
• Strong interpersonal and problem-solving skills
• Basic computer proficiency (MS Office, typing skills)
• Ability to work in a fast-paced, team-oriented environment
• Willingness to work in rotational shifts (including night shifts)

Perks & Benefits

• Competitive salary with performance-based incentives
• Night shift allowances and cab facility
• One-time complimentary meal during shifts
• Opportunities for internal growth and role advancement
• Exposure to international client processes and professional development

• Manage customer queries via phone, email & chat
• Resolve issues promptly with empathy & accuracy
• Collaborate with teams on process improvements
• Maintain high NPS through effective communication

We are looking customer support executive to handle customer queries over phone call, chat email, etc.

We are seeking an experienced and dynamic BPO Team Leader to oversee a team of customer service representatives. The ideal candidate will be responsible for ensuring the efficient day-to-day operations of the team, driving performance, meeting service level agreements (SLAs), and ensuring high customer satisfaction. This role requires excellent leadership skills, problem-solving abilities, and a deep understanding of BPO operations.

Key Responsibilities:

• Lead, manage, and motivate a team of customer service agents to achieve performance targets.
• Monitor and evaluate individual and team performance, providing coaching and feedback to ensure continuous improvement.
• Handle escalated customer queries and resolve issues efficiently.
• Ensure adherence to company policies, procedures, and quality standards.
• Maintain and report on team KPIs and provide regular performance updates to management.
• Facilitate training and development programs to enhance team skills and knowledge.
• Foster a positive and collaborative work environment.

Requirements:

• Strong communication and interpersonal skills.
• Ability to work under pressure and handle multiple priorities.
• Proficiency in MS Office and CRM software.
• Ability to motivate, mentor, and guide a team towards achieving business goals.

If you're passionate about leadership and customer service, apply today to join our team in Pune!

Title : Solution Engineer

Experience : 0-3 Years

Location : Surat, Gujarat

Minimum Qualifications:

• Bachelor's degree in a technical field or equivalent experience.
• Strong interest in technical sales and complex product solutions
• Familiarity with backend (e.g., NodeJS) and frontend (e.g., JavaScript, React) programming languages.
• Excellent communication and presentation skills.
• Enthusiasm for engaging with customers in technical discussions to understand and address their issues.

Responsibilities:

1. Understanding Customer Needs:

• Learn from our customers to influence product strategy and ensure their needs are met effectively.
• Collaborate with our team to ensure our offerings meet the requirements of our key users.

2. Integration and Delivery Support:

• Assist integration engineers in setting up client workflows efficiently.
• Provide support to users implementing VideoSDK integrations, ensuring quality implementations and timely issue resolution.
• Develop technical content, such as sample code and demos, to assist customers in implementing various use cases.

3. Solution Design and Technology Adoption:

• Gain proficiency in Video SDKs APIs/SDKs and learn deployment strategies.
• Assist in translating business objectives into technical solutions.
• Engage with technical audiences to understand their needs and recommend relevant VideoSDK features.
• Collaborate with the Sales team to create proof of concept applications and deliver technical demonstrations.

4. Contributing to Product and Process Improvement:

• Assist in building processes for the solutions team and automating repetitive tasks to streamline client onboarding.
• Work with the product and engineering teams to enhance our offerings.

5. Personal and Team Development:

• Focus on continuous self-improvement by developing problem-solving and communication skills.
• Contribute to a knowledge base of best practices.
• Build relationships with clients and encourage open discussions on challenges and solutions.

Buildesk is seeking a highly motivated and customer-centric Customer Success Manager to cultivate strong client relationships, drive revenue growth, and ensure exceptional customer satisfaction. The ideal candidate will be adept at understanding client needs, proficient in CRM and ERP systems, and possess a proven ability to foster customer retention and expansion.

Responsibilities:

• Client Relationship Management:Develop and maintain robust, trust-based relationships with Buildesk clients.
• Proactively understand client objectives and challenges to ensure alignment with Buildesk solutions.
• Software Proficiency & Training:Achieve mastery of CRM and ERP workflows to effectively guide clients.
• Provide comprehensive training to clients on Buildesk products and best practices.
• Revenue Growth & Account Management:Drive revenue through proactive outreach, including cold calling and consistent follow-up.
• Identify and pursue opportunities for upselling and cross-selling within existing accounts.
• Market & Product Insight:Conduct market research to understand client-specific CRM application needs.
• Articulate the value proposition of Buildesk products and recommend optimal solutions.
• Issue Resolution & Support:Efficiently address and resolve client inquiries, escalating complex issues as necessary.
• Serve as the primary point of contact for post-sales support, ensuring seamless onboarding and ongoing engagement.
• Proactive Engagement & Retention:Conduct regular client check-ins and provide proactive guidance to maximize product adoption.
• Implement and track engagement strategies to achieve target customer retention (80%) and renewal (70%) rates.
• Customer Health & Churn Mitigation:Monitor key customer health metrics within the CRM to identify and mitigate potential churn risks.
• Outbound Communication:Execute outbound calling and follow-up strategies to nurture leads and client relationships.

Qualifications:

• Proven experience in a Customer Success, Account Management, or related role, preferably within a software or technology company.
• Demonstrated ability to deliver effective product training and support software business models.
• Exceptional communication, interpersonal, and presentation skills, with the ability to serve as a liaison between clients and internal teams.
• A verifiable track record of increasing customer satisfaction, retention, and revenue through proactive engagement.
• Strong analytical and problem-solving skills, with the ability to address client issues promptly and effectively.
• Experience in monitoring customer health metrics and implementing strategies to minimize churn.
• Proficiency in CRM and ERP systems.

Role Overview

Support executive for Heyo, the candidate should be customer-focused and have at least a year of experience in a chat support process.They will handle real-time customer interactions over chat and calls, they will need to guide users through queries, troubleshoot issues, and ensure a smooth experience with Heyo’s platform.

Key Responsibilities

• Respond to customer queries via chat and phone calls in a timely manner
• Troubleshoot basic technical issues related to calling, WhatsApp setup, and app features
• Guide users through onboarding steps
• Document common issues and grab insights to contribute to internal knowledge bases
• Escalate complex issues to the product or tech team 
• Collect and relay customer feedback
• Maintain high customer satisfaction

Requirements

• At least one year of experience (preferably 2) in a customer support role (SaaS or tech product experience is vital)
• Strong communication skills in English and Hindi.
• Ability to explain technical concepts clearly to non-technical users
• Familiarity with WhatsApp Business API(very important), cloud telephony, or CRM systems is an advantage
• Experience using tools like Freshdesk, Google Suit and Excel. 
• Understanding of customer support terminologies (CSAT, FRT, TAT, etc.)
• Exposure to working in a startup or fast-paced SaaS environment

We are seeking an experienced and dynamic BPO Team Leader to oversee a team of customer service representatives. The ideal candidate will be responsible for ensuring the efficient day-to-day operations of the team, driving performance, meeting service level agreements (SLAs), and ensuring high customer satisfaction. This role requires excellent leadership skills, problem-solving abilities, and a deep understanding of BPO operations.

Key Responsibilities:

• Lead, manage, and motivate a team of customer service agents to achieve performance targets.
• Monitor and evaluate individual and team performance, providing coaching and feedback to ensure continuous improvement.
• Handle escalated customer queries and resolve issues efficiently.
• Ensure adherence to company policies, procedures, and quality standards.
• Maintain and report on team KPIs and provide regular performance updates to management.
• Facilitate training and development programs to enhance team skills and knowledge.
• Foster a positive and collaborative work environment.

Requirements:

• Minimum of 3 years of experience in BPO operations, with at least 1 year in a leadership role.
• Strong communication and interpersonal skills.
• Ability to work under pressure and handle multiple priorities.
• Proficiency in MS Office and CRM software.
• Ability to motivate, mentor, and guide a team towards achieving business goals.

If you're passionate about leadership and customer service, apply today to join our team in Pune!

We are seeking a passionate and results-oriented Customer Success Specialist to join our growing team. In this role, you will be responsible for building strong relationships with our customers, ensuring their successful adoption and utilization of our [product/service], and driving customer satisfaction and retention. You will act as a trusted advisor, proactively addressing customer needs, and advocating for their success within our organization.   

Responsibilities:

• Onboarding & Training:
• Guide new customers through the onboarding process, ensuring smooth and efficient implementation
• Conduct training sessions and webinars to educate customers on best practices and maximize their usage.
• Create and maintain comprehensive onboarding materials and resources.
• Relationship Management:
• Develop and maintain strong, long-term relationships with assigned customers.
• Act as the primary point of contact for customer inquiries and concerns.
• Proactively identify and address potential customer challenges and risks.
• Customer Advocacy:
• Gather and analyze customer feedback to identify areas for improvement.
• Advocate for customer needs and requirements within the organization.
• Collaborate with product, engineering, and sales teams to ensure customer satisfaction.

We are seeking an experienced and proactive Employee Relations (ER) Specialist to join our team. The ideal candidate will focus on fostering and maintaining positive relationships between employees and the organization to ensure a harmonious and productive workplace environment.

Key Responsibilities:

• Build and maintain strong relationships with employees at all levels to promote trust and open communication.
• Address and resolve employee concerns or grievances in a timely and professional manner.
• Collaborate with HR and management teams to implement policies and practices that support a positive workplace culture.
• Conduct investigations into employee complaints, ensuring fairness, confidentiality, and compliance with company policies.
• Provide guidance and support on employee engagement, performance management, and conflict resolution.
• Work closely with leadership to ensure alignment of ER practices with organizational goals.
• Contribute to creating a safe, inclusive, and motivating environment where employees feel valued and supported.

Qualifications:

• Proven experience in Employee Relations or HR roles.
• Strong interpersonal, communication, and problem-solving skills.
• Knowledge of labor laws and regulations.
• Ability to manage sensitive situations with discretion and professionalism.

This role plays a vital part in creating a satisfied workforce, ultimately leading to improved business outcomes.

Document Customer Interactions: Accurately record customer interactions, issues, and resolutions in our CRM system.

Escalate Complex Issues: Escalate complex or unresolved issues to the appropriate team or supervisor.

Provide Product/Service Information: Educate customers on our products and services, and guide them through using our platform.

Process Orders and Returns: Assist customers with placing orders, processing returns, and managing their accounts.

Gather Customer Feedback: Collect and analyze customer feedback to identify areas for improvement.

Maintain Product Knowledge: Stay up-to-date on product updates, company policies, and industry trends.

Meet Performance Metrics: Achieve and maintain established performance metrics, such as response time, resolution rate, and customer satisfaction scores.

Contribute to Team Goals: Collaborate with team members to achieve departmental goals and improve overall customer support processes.

Create Knowledge Base Articles/FAQ's: Depending on the role, you may be asked to create content to aid in customer self service.

Responsibilities:

• Customer Interaction:
• Respond to customer inquiries and resolve issues promptly and professionally.
• Provide accurate information about products, services, and policies.
• Handle customer complaints and escalations effectively.
• Maintain a positive and empathetic attitude towards customers.
• Interact with customers through various channels (phone, email, chat, social media).
• Problem Solving:
• Diagnose and troubleshoot customer problems.
• Identify and recommend solutions to customer issues.
• Escalate complex issues to appropriate departments.
• Follow up with customers to ensure resolution and satisfaction.

Responsibilities:

• Customer Interaction:Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.   
• Provide accurate and helpful information about our products and services.   
• Assist customers with troubleshooting technical issues and resolving problems.
• Handle customer complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.   
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Issue Resolution and Documentation:
• Document customer interactions and resolutions in our CRM system.
• Escalate complex issues to appropriate departments or personnel.
• Identify and report recurring customer issues to improve product and service quality.
• Follow communication procedures, guidelines, and policies.

Customer Interaction:

• Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner.
• Provide accurate and helpful information about products or services.
• Listen attentively to customer concerns and demonstrate empathy.
• Maintain a positive and friendly attitude in all customer interactions.

Issue Resolution:

• Troubleshoot and resolve customer issues effectively and efficiently.
• Escalate complex issues to appropriate departments when necessary.
• Follow up with customers to ensure their issues are resolved to their satisfaction.   
• Document customer interactions and resolutions accurately in the CRM system.

Responsibilities:

• Onboarding and Training:
• Guide new customers through the onboarding process, ensuring a smooth and efficient implementation.
• Conduct training sessions and provide educational resources to help customers maximize the value of our products/services.
• Relationship Management:
• Build and maintain strong, long-term relationships with assigned customers.
• Serve as the primary point of contact for customer inquiries and concerns.
• Proactively engage with customers to understand their needs and challenges.
• Customer Advocacy:
• Act as the voice of the customer within the organization, providing feedback to product and development teams.
• Identify opportunities to improve the customer experience and advocate for customer-centric solutions.

Provide technical support to customers via phone, email, or chat for troubleshooting hardware, software, and network issues.

Diagnose and resolve technical problems in a timely manner to ensure minimal disruption to business operations.

Assist users in the installation, configuration, and troubleshooting of software applications, operating systems, and hardware.

Maintain documentation of common issues and solutions for internal reference and to build a knowledge base.

Identify and escalate complex issues to senior technical staff or other departments when necessary.

Collaborate with the IT team to maintain, configure, and support internal systems, ensuring smooth operation.

Provide product feedback to the development team based on customer insights and recurring issues.

As a Customer Success Specialist, you’ll be the driving force behind exceptional learner experiences—from the moment they join to achieving their career goals. Your mission? Enhance user love and transform learning journeys into success stories!

What You'll Do:

• Manage the Learner Journey: Own the entire user lifecycle, from onboarding to post-course support, ensuring a seamless and rewarding experience.
• Be the Voice of LearnTube: Engage with learners via calls, chat, and email, resolving queries, offering guidance, and ensuring they get the most out of our courses.
• Drive Performance Excellence: Meet and exceed key performance metrics: quality, productivity, and user feedback, setting new standards for success.
• Build Strong Relationships: Go beyond solving queries: foster deep learner engagement and loyalty by actively listening and responding to their needs.
• Elevate the Learning Experience: Ensure every paid learner receives top-notch attention and support, making their upskilling journey smooth and enjoyable.
• Support Career Success: Help learners land their dream jobs by providing career guidance, insights, and expert assistance in job placements.

About Us: At LearnTube, we’re on a mission to make learning accessible, affordable, and engaging for millions of learners globally. Using Generative AI, we transform scattered internet content into dynamic, goal-driven courses with:

• AI-powered tutors that teach live, solve doubts in real time, and provide instant feedback.
• Seamless delivery through WhatsApp, mobile apps, and the web, with over 1.4 million learners across 64 countries.

Meet the Founders: LearnTube was founded by Shronit Ladhani and Gargi Ruparelia, who bring deep expertise in product development and ed-tech innovation. Shronit, a TEDx speaker, is an advocate for disrupting traditional learning, while Gargi’s focus on scalable AI solutions drives our mission to build an AI-first company that empowers learners to achieve career outcomes.

We’re proud to be recognized by Google as a Top 20 AI Startup and are part of their 2024 Startups Accelerator: AI First Program, giving us access to cutting-edge technology, credits, and mentorship from industry leaders.

What We Are Looking For:

• 1-2 years of experience in core operations/ customer success
• Strong communication & interpersonal skills
• MS Excel proficiency
• Detail-oriented mindset
• Passion for learning & helping others grow

Why Join Us?

• Fast-growing startup: Be part of something big, with real impact on people’s careers.
• High autonomy & ownership: Your ideas matter, and you’ll see them in action.
• Collaborative & transparent culture: Great teamwork.
• Endless learning opportunities: Upskill while helping others do the same.

About HighLevel: 

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

Who You Are:

The Manager of Customer Support is responsible for the supervision and operational management of a customer-centric workforce focused on solving issues for our customers. The manager will also work closely with other functional units to meet defined service level agreements and achieve high levels of customer satisfaction.

Essential Functions:

• Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture
• Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
• Achieves customer service objectives by contributing and making recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change
• Being able to interpret data that translates into action to improve the team.
• Monitors the overall health of the support system which includes but is not limited to live ticket queues, live channel queues, major bugs and staff availability
• Involved in determining customer service employee requirements by maintaining contact with employees to determine areas of improvement by reviewing operational environments; conducting surveys; benchmarking best practices; analyzing information and applications
• Improves customer service quality results by studying, evaluating, and redesigning processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes
• Responsible for providing employees with technical resources; providing technical advice; resolving problems; disseminating advisories, warnings, and new techniques
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations
• Act as an escalation point for high severity customer issues that arise from within the team; directly from customers; or from other HighLevel functions. 
• Serve as an influential leader by demonstrating professionalism, passion, and enthusiasm, providing communication, and motivation, and creating teamwork and collaboration
• Be readily available with cameras on throughout the shift to assist customers and team members via Zoom

Experience/Education/Certifications Required:

• Associate's/ Bachelor's degree or equivalent experience
• 4+ Years in management 
• SaaS software experience
• Several years running technical customer-facing teams.
• Experience in managing a team of over 20+ 
• Project management skills 
• Leading a results driven team 
• People manager at heart, you love mentoring, leading and contributing to the professional development of those around you 
• Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
• The ability to build and maintain relationships internally with team and with customers
• Excellent listening, presentation and communication skills at all levels
• The ability to partner with customers and team members in developing their strategic direction
• The candidate is technically savvy and has an interest in leveraging data, analytics and automation to drive demonstrable customer and team success
• Strong customer facing communication skills
• Demonstrated data driven approach to problem solving
• Must be a go-getter and not afraid to ask questions
• Must have basic computer and excel skills

Language Skills Required Vs. Preferred:

• Fluent in English.
• Demonstrated verbal and written communication skills.

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Your Role 🖥️

As a Customer Support Executive, you will:

✅ Resolve queries related to ERP, accounting, and GST modules.

✅ Provide technical & functional support via phone, email, and remote tools (AnyDesk, TeamViewer).

✅ Conduct virtual & in-person training for new and existing users.

✅ Troubleshoot & escalate issues to the technical team as needed.

✔ Skills:

🔹 Strong communication & problem-solving skills.

🔹 Basic accounting & GST knowledge (practical experience preferred).

🔹 Familiarity with remote support tools like AnyDesk/TeamViewer. (optional)

What We’re Looking For 💡

✔ Experience: Minimum 1 year in customer support for any software

✔ Education: Commerce graduate only.

Perks & Benefits 🌟

🚀 Opportunity to work in a leading ERP software company.

📚 Learn & grow with continuous training on new features.

👥 Work with a dynamic and skilled technical team.

Working Hours ⏰: 🗓 Monday to Saturday | 10:00 AM – 7:00 PM

 Hotel Operations Executive

⏳ Experience: 6 Months to 1+ Years

📍 Location: Gurgaon (Rotational shift)

• No Night shit For Female

Key Responsibilities:

Handle post-booking queries, modifications, and cancellations.

Coordinate with hotels for confirmations and resolve any issues.

Provide customer support via calls, emails, and chats.

Job Overview:

As a Customer Support Specialist, you will play a crucial role in ensuring customer satisfaction and loyalty. Your primary responsibilities will include responding to customer inquiries,

troubleshooting issues, and providing timely solutions across various communication channels, including phone, email, and chat.

Role & responsibilities:

• Good Computer Skills

• Candidate must have good communication skills

• Must be a Graduate

• Willing to work in night shift (UK or US)

• Able to work in Order Processing & Customer Service (both Chat & Calling).

Key Responsibilities:

• Develop and execute a strategic vision for customer support, aligned with company goals and customer-centric values.
• Lead, mentor, and grow a high-performing customer support team, fostering a culture of excellence and empathy.
• Establish and track key performance indicators (KPIs) to measure support team efficiency, response time, and customer satisfaction.
• Implement scalable processes, tools, and systems to handle support inquiries across multiple channels (email, chat, phone, social media).
• Collaborate closely with product and engineering teams to identify and resolve product-related issues and advocate for customer-centric improvements.
• Create and maintain a knowledge base, FAQs, and self-service resources to empower customers and reduce support ticket volume.
• Analyze support trends and customer feedback to inform product development and enhance the overall customer experience.
• Manage escalations and ensure timely and effective resolution of complex customer issues.
• Drive initiatives to improve customer retention, engagement, and loyalty through exceptional service.

Job Summary:

The Customer Support Executive is entrusted with the responsibility of delivering outstanding customer service and support to our clients. This role involves handling customer inquiries, resolving issues, and ensuring overall customer satisfaction through effective communication and problem-solving.

Responsibilities/Duties:

1. Prompt Customer Response:

·        Respond promptly and professionally to customer inquiries via email and chat, addressing questions related to products, orders, and special orders.

2.   Record Keeping:

·        Maintain accurate records of customer interactions, transactions, comments, and issues to ensure a comprehensive understanding of customer needs.

3.   Product and Service Information:

·        Provide customers with detailed product and service information and troubleshoot issues effectively to ensure customer satisfaction.

4.   Collaboration:

·        Collaborate with other departments to ensure a seamless customer experience, addressing and resolving issues that may require cross-functional coordination.

5.   Order Updates:

·        Communicate with customers through email to provide timely updates on their orders and address any inquiries they may have regarding the status of their purchases.

6.   Issue Resolution:

·        Proactively identify customer issues and provide effective solutions, escalating complex problems to the appropriate departments for resolution.

7. Team Collaboration:

·        Work closely with the Sales and Support Team to address customer queries related to products, services, and order fulfillment, fostering a collaborative team environment.

8. Continuous Improvement:

·        Continuously identify opportunities for process improvements within the customer service function, recommending changes to enhance overall efficiency and customer satisfaction.

Qualifications/Requirements:

Education:

Graduate/Postgraduate.

Experience:

·        Minimum 1 year of experience in customer service or a related field, showcasing a proven track record of effectively addressing customer needs.

·        Knowledge of jewelry products is good to have.

Skills:

·        Excellent written communication skills (English) to interact with customers through email and chat effectively.

·        Strong interpersonal skills with the ability to work well in a team, fostering a positive and collaborative work environment.

·        strong attention to detail, ensuring accuracy in recording customer interactions and addressing inquiries precisely.

·        Ability to learn and adapt quickly to new systems and procedures, staying current with product knowledge and company policies.

Job Title: Sales & Marketing Manager

Company: 75way Technologies Pvt Ltd.

Industry: IT Services : Web App & Mobile Apps

Experience: 2 - 5 Years

Location: Mohali 8B

Responsibilities:

• Create and maintain a strong presence on Upwork to attract potential clients.
• Identify and qualify leads on Upwork matching our service offerings.
• Identify and explore new business opportunities in the Dubai and Gulf market, aligning with 75WAY service offerings in Web & Mobile Applications or It related services.
• Experience in sales or customer retention in international markets is a plus.
• Represent the company at international Exhibitions, seminars, conferences, and promotional events.
• The role requires international travel for business purposes; previous international travel experience is mandatory.

Job Role: Customer Support  Executive

Location: HSR Layout; Bangalore 

Employment Type: Permanent & Full time 

Years of Experience: 1 to 3 years

Salary: As per industry standards

Job Summary: 

About the role: Will be responsible for contacting & engaging with customers with care & empathy & responding to their queries in a professional manner. Ensuring customer satisfaction of the highest order.

Roles & Responsibilities: 

• Handling customer queries and managing customer coordination 

• Approach all queries with customer centric attitude

• Manage data and MIS reports

• Offering exceptional customer service and satisfaction 

• Help build and improve processes

• Adhere to set standards of TAT and SLA

• Demonstrates customer empathy during all interactions with customers. 

Qualifications 

1. Min 1 to 3 years’ experience in a customer support role 

2. Can handle voice and non-voice process (chat, email, phone) 

3. Excellent interpersonal skills 

4. Excellent written and oral communication skills in English and Hindi 

5. A quick learner 

6. Ability to make high quality decisions & Multi tasks.

Why Join CNH?

• Be part of a fast-growing organization that prioritizes employee health and well-being.
• Collaborative and inclusive work culture.
• Opportunities for professional growth and development.

Job Title: Lead - Customer Support

Location: Noida Sector 2

Department: Customer Support

Job Summary:

Lead customer support efforts at MyOperator, focusing on CSAT, FCR, escalation handling, and team management to ensure exceptional customer service and happiness.

Key Responsibilities:

- Drive high CSAT and First Call Resolution (FCR).

- Efficiently handle escalations and implement resolution SOPs.

- Lead, train, and mentor the support team.

- Optimize processes and report key performance metrics.

- Enhance customer engagement and collaborate with internal teams.

Key Requirements:

Experience : 4 years in customer support, 1 years in leadership.

Industry Preference : SaaS, IT, or similar.

Skills : Strong communication, problem-solving, and CRM expertise.

Education : Bachelor's degree preferred.

Why Join MyOperator?

- Customer-centric, innovative environment.

- Growth opportunities and competitive benefits.

Support Services Analyst

Company Summary :

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

External Job Title :

Software Support Analyst - Ajera

Position Responsibilities :

We are seeking a dynamic and knowledgeable Support Services Analyst to join our team. This individual will play a crucial role in providing troubleshooting and support to our clients. The ideal candidate will possess accounting/bookkeeping knowledge, with experience in one of Deltek’s Professional Services ERP solutions (Ajera, ComputerEase, Vantagepoint, Vision) being a plus.

Responsibilities:

• Provide quality accounting software support to clients using Deltek products.
• Responds to incoming support requests in a prompt, professional and helpful manner
• Assess the nature of customer concerns and resolve support issues by utilizing troubleshooting skills and product knowledge.
• Stay updated with the latest AI technologies and integrate them into support processes.

Qualifications :

• Experience in customer service and/or software support.
• Clearly document all customer interactions, issues and resolution per our best practices guide.
• Experience with support of accounting software is desired.
• Knowledge of accounting principles, preferably gained through working with accounting applications or within an educational setting.
• Proven ability to work successfully in a team environment and effectively organize tasks based on priority.
• Demonstrates the ability to work independently and maintain self-motivation, while also recognizing when to seek guidance from senior analysts for tasks that exceed current skill levels or involve high severity issues.

Position- Customer Support Executive (Voice and Chat Process )

Blended Process

Experienced (1 year)/ Freshers can also apply

Location- Jaipur

Roles and responsibilities:

1-Could you be able to provide accurate information about products, services, pricing, and promotions?

2-Please help customers with order placement, tracking, cancellations, and returns.

3-Resolve customer complaints and issues effectively and efficiently, aiming for first-contact resolution whenever possible.

Requirements:

1-Experience required a minimum of 6 months and above.

2-Prefer a candidate who has chat and voice support experience.

3-We are also accepting applications for this profile from customer care executives, customer support executives, customer care representatives, and customer support specialists.

We are looking for enthusiastic, customer-oriented individuals to join our team as Customer Relations Executives (CREs). This role is perfect for freshers who are eager to learn and build a career in the customer service industry. You will be responsible for handling customer interactions, providing assistance, and ensuring a seamless experience.

T&C Apply

The primary role of Service Desk Analyst is providing first level support through calls/web/chat/Email and handling the resulting incidents or Service Requests using the incident management and Service request fulfilment processes in line with Service Desk objectives.

Project/Process:

• Responsible for service Request fulfillment, Incident Mgmt (First level resolution) for the End User queries via Avaya call, web tool and mailing/chat system within the agreed service level and defined guidelines.
• Acts as Incident Analyst/Service Request Analyst and responsible for the Day-to-day operation of the Incident Management/Service Request management process.
• Record all End user transactions in Remedy ticketing tool.
• Responsible for handling tickets and capturing quality information by following ticket handling process as defined in Runbook
• Responsible for maintaining SLA/KPI‘s for self.
• Responsible for providing quality deliverables and enhancing customer satisfaction
• Escalate issues to Leads (if unable to resolve, solutions not in database, new issues, unhappy End User, complaint, Demanding End User)
• Contribution to knowledge management by updating/creating the knowledge articles
• Adherence to security and compliance requirements
• Adherence to communication etiquettes
• Quality – Should adhere to the basic guidelines laid down for the ticket/voice quality feedbacks provided by Leads/DAT POCs
• Contribute to and participate proactively in knowledge sharing sessions
• Contribute to Continuous Improvement and Innovation plans (CII)
• Analyst under Batch Process Monitoring shall monitor all the in-scope process/jobs.
• Notify SME’s/Shift Leads in case of any challenges in the process.
• Preparing handover of Batch Process Monitoring report and sharing it with the next shift members, at the end of each shift.
• Notify the lead immediately in case of complaints and escalations
• Participate in Shift Huddles on daily basis and discuss technical/Process updates.

Job Description:

We are hiring freshers for our International Chat Support Team to assist customers via chat, resolve queries, and provide exceptional service.

Requirements:

• Any Graduate (Freshers welcome).
• Excellent written English skills.
• Strong problem-solving ability.
• Basic computer knowledge.
• Willingness to work in rotational shifts.

Perks:

• Competitive salary + incentives.
• Career growth opportunities.
• Friendly work environment.

1. Respond to customer queries in a timely and accurate way, via phone, email, or escalate unresolved issues to the appropriate internal teams

2. Take ownership of customer issues and ensure prompt resolution

3. Maintain customer records by updating all relevant information in the database

4. Meet personal/team qualitative and quantitative targets

5. Providing complete information about the product to the customer.

6. Solving all product or service-related issues of the customers.

7. Keeping a proper record of the customers.

8. Maintaining and updating the information of the customers regularly.

9 . Maintaining a pleasant working environment for your team.

10 . Creating policies and procedures.

11. Conducting quality assurance surveys with customers and providing feedback to the staff.

 We are looking for enthusiastic and skilled professionals to join our team as Helpdesk Executives. The ideal candidates will have excellent communication and writing skills, proficiency in both voice and non-voice processes, and the ability to effectively manage SLAs. You will play a key role in handling escalations and providing timely, effective resolutions. Roles and Responsibilities: 1. Deliver exceptional client satisfaction by meeting service expectations. 2. Exhibit strong verbal and written communication skills. 3. Demonstrate proven problem-solving abilities. 4. Communicate fluently and professionally in English, Hindi, and Kannada (mandatory). 5. Meet SLAs and handle tasks efficiently under pressure. 6. Manage high-level escalations and provide timely resolutions. 7. Maintain detailed and accurate records of Google employees. 8. Collaborate effectively with team members and other stakeholders. 9. Adapt to and work efficiently in rotating shifts (including night shifts). Additional Skills: ● Convincing and negotiation skills. ● Strong written and spoken English communication. ● Ability to work under pressure and deliver results within deadlines. ● Flexibility to work in rotational and night shifts. ● Should be able to manage personal transportation (No travel compensation provided). ● Preferably male candidates. Qualifications: ● Graduate in any discipline. ● 2-4 years of relevant experience in customer service or a related field

Assoc Ops Specialist

Company Summary :

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

Customer Services Analyst

Position Responsibilities :

Job Summary: We are seeking a dedicated and detail-oriented Customer Services Analyst to join our thriving Operations team. The successful candidate will be responsible for handling customer queries through various communication channels, managing support operational cases.

To understand, research, and apply system and data analysis skills to formulate solutions to requests for service and display outstanding customer service to our customers and Internal stakeholders.

Main Duties and Responsibilities:

1. Customer Calls:

• Handle incoming customer calls and queries through our Customer Support Centre.
• Provide accurate and timely information to customers regarding their inquiries.

1. Chat Functionality:

• Utilize our chat functionality to communicate effectively with customers.
• Resolve customer issues and provide support through live chat.

1. Support Operations Queue:

• Manage and work on cases from the Support Operations Queue.
• Service Requests to include customer Inquiries on self service access and functionality, applications password resets, customer account and contact data management and customer product download enablement
• Ensure all cases are resolved within a timely manner.

1. Ad-hoc Projects and Tasks:

• Participate in various ad-hoc projects and tasks as assigned.
• Collaborate with other team members to improve customer service processes and systems.

Qualifications :

Qualifications:

• Any Bachelor's Degree 
• At least 6 Months of experience in customer support and/or Handling Incoming calls. 
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency in using customer support software and chat tools.
• Previous experience in a customer service role is preferred.
• Sharepoint experience an advantage

At StarApps, our Customer Support Specialist plays a crucial role in providing expert assistance for our products and related technologies. As our products cater mostly to Shopify store owners, the Technical Support Specialist is well-versed in Shopify products.

This customer-facing technical position requires the specialist to troubleshoot and resolve customer issues promptly, ensuring exceptional support is provided with a high level of product knowledge and effective communication skills. Our ultimate goal is to surpass customer expectations consistently.

We cater to businesses of all sizes worldwide, and to support these entrepreneurs, you must possess an entrepreneurial mindset and have a comprehensive understanding of e-commerce technologies.

The Customer Support Specialist serves as a key intermediary between our customers and the Engineering/Product teams.

Please note that the night shift will be scheduled between 6 pm and 3 am.

What you'll be doing:

• Engage with customers, understand their needs, advise them, and solve their problems.
• Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Log Software defects using a bug-tracking system and work closely with the engineering team to analyze defects and track them to resolution.
• Answering pre-sales questions of potential customers, following up with them, and helping in onboarding.
• Record Cancellation Reasons for Customers & work with the business teams and product teams to find solutions to take proactive steps to reduce churn.
• Work with the product management team to continuously evolve the product based on customer feedback including issues raised & new feature requests.

Professional Competencies

• Demonstrated excellence in working with cross-functional and multi-disciplinary teams.
• Outstanding written & spoken communication skills.
• Well-organized with utmost care for details, along with excellent comprehending skills to address issues.
• Strong time-management and prioritization skills to work with multiple customers.
• Good Understanding of web technologies like HTML & CSS.

Desired Skills & Experience

• Bachelor’s Degree Computer Science Related
• Minimum 2 years of experience in a night shift customer support role
• Strong problem-solving skills
• Organized and reliable self-starter who can work independently

What we offer:

• We care about you; therefore, you'll be offered a competitive salary.
• We'll support your professional development however you need, whether it's with equipment, courses, books, or conferences
• Flexible holiday policy to help you plan your vacations better.
• Performance-based rewards and incentives

For more details about our products and why our customers love us, look at our apps and their reviews here: https://apps.shopify.com/partners/starapps-studio

This might change your life. Well, maybe not, but it'll be worth it.

Apply right away!

At StarApps, our Customer Support Specialist plays a crucial role in providing expert assistance for our products and related technologies. As our products cater mostly to Shopify store owners, the Customer Support Specialist is well-versed in Shopify products.

This customer-facing technical position requires the specialist to troubleshoot and resolve customer issues promptly, ensuring exceptional support is provided with a high level of product knowledge and effective communication skills. Our ultimate goal is to surpass customer expectations consistently.

We cater to businesses of all sizes worldwide, and to support these entrepreneurs, you must possess an entrepreneurial mindset and have a comprehensive understanding of e-commerce technologies. The Customer Support Specialist serves as a key intermediary between our customers and the Engineering/Product teams.

What you'll be doing:

• Engage with customers, understand their needs, advise them, and solve their problems.
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Log Software defects using a bug-tracking system and work closely with the engineering team to analyze defects and track them to resolution.
• Answering pre-sales questions of potential customers, follow-up with them, and helping in onboarding.
• Record cancellation reasons for customers & work with the business teams and product teams to find solutions to take proactive steps to reduce churn.
• Work with the product management team to continuously evolve the product based on customer feedback including issues raised & new feature requests.

Professional Competencies

• Demonstrated excellence in working with cross-functional and multi-disciplinary teams.
• Outstanding written & spoken communication skills.
• Well-organized with utmost care for details, along with excellent comprehending skills to address issues.
• Strong time-management and prioritization skills to work with multiple customers.
• Good Understanding of web technologies like HTML & CSS

Desired Skills & Experience

• Bachelor’s Degree Computer Science Related
• Minimum 2 years of experience in a customer support role
• Strong problem-solving skills
• Organized and reliable self-starter who can work independently

What we offer:

• We care about you; therefore, you'll be offered a competitive salary.
• We'll support your professional development however you need, whether it's with equipment, courses, books, or conferences.
• Flexible holiday policy to help you plan your vacations better.
• Performance-based rewards and incentives.

For more details about our products and why our customers love us, look at our apps and their reviews here: https://apps.shopify.com/partners/starapps-studio

This might change your life. Well, maybe not, but it'll be worth it.

Apply right away!

At DocNexus, we’re revolutionizing how life sciences companies search and generate insights. Our search platform unlocks powerful insights, and we're seeking a Customer Success Team Member with strong technical skills to help our customers harness its full potential.

What you’ll do:

• Customer Support: Troubleshoot and resolve customer queries, particularly around referral reports, data anomalies, and data generation using our platform.
• Data Queries (BigQuery/ClickHouse): Respond to customer requests for custom data queries, working with large datasets in BigQuery and ClickHouse to deliver precise insights.
• Onboarding & Training: Lead onboarding for new customers, guide teams on platform usage, and manage access requests.
• Listen & Improve: Collect and act on customer feedback to continuously improve the platform, collaborating with the product team to enhance functionality.
• Technical Documentation: Assist with technical resources and help create training materials for both internal and customer use.

What you bring:

• Strong Technical Skills: Proficient in querying with BigQuery and ClickHouse. Comfortable working with complex data, writing custom queries, and resolving technical issues.
• Customer-Focused: Excellent communication skills, able to translate technical data insights to non-technical users and provide solutions clearly and effectively.
• Problem-Solver: Strong analytical skills and a proactive mindset to address customer needs and overcome challenges in a fast-paced environment.
• Team Player: Work collaboratively with both internal teams and customers to ensure success.

If you're passionate about data, thrive in a technical environment, and are excited to support life sciences teams in their data-driven decision-making, we'd love to hear from you!

Customer care executives manage all customer interactions via multiple channels like phone calls, emails, live chats, social media etc. They respond to varied customer queries and requests related to orders, payments, product features, technical issues etc

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress.

Principal Help Desk Engineer

Position Responsibilities :

As a Principal Help Desk Engineer in Maconomy Engineering, you will become a key member of our Engineering Help Desk team with the primary purpose of ensuring we find successful resolutions to customer issues that makes their way to the team.

Deltek Maconomy is a project-based enterprise resource planning (ERP) solution which is purpose-built specifically for the distinct needs of professional services firms.

We're looking for a proactive and logical Application Helpdesk Engineer to join our team based out of India. As a Principal Help Desk Engineer you will have a deep knowledge and understanding of the use of ERP software and use your technical experience & skills to troubleshoot our Maconomy solution. You will work closely with the Application Developers to gain specialized knowledge of the workings of the software, in order to independently resolve complex cases that are unable to be resolved by the Support Services team. As part of the role you will be working closely with the Support Services, Product Managers, Cloud Solutions and Engineering teams to ensure that the best and most timely solution to the cases are provided to our Customers.

Key Responsibilities

To be successful in this role, you will be expected to perform the following functions:

• Growing the relationship between Support Services, Cloud Solutions, Engineering and other key department areas
• Leading by example by adhering to the correct processes and procedures and ensuring that the knowledge you have is recorded and passed onto the team in an effective manner
• Deep investigations into the most complex cases and develop/come up with a workaround to assist clients who are not able to use the application features
• Focus on the high priority cases for clients to ensure strong and timely resolutions for key issues
• Work closely with the developers to trace down the root cause of defects and work to ensure long term solutions are developed
• Produce and maintain database fix scripts for issues affecting multiple clients
• Use TFS for defect management, RNT for customer issue management and Microsoft Teams for cross business collaboration
• Escalate issues requiring development assistance to the Development team
• Create defects using TFS and link information to Support Services cases
• Support communication between Developers and Support Services, following up on requests for further information about specific escalated cases or defects
• Review cases submitted to Help Desk by Support Services to determine if existing defects exist and create new defects if they do not exist
• Generate ad hoc reports regarding cases assigned to the Help Desk team, those with development, those being worked on, etc.
• Track the status of bug fix defects and follow up with Engineering as necessary.

Qualifications :

We are looking for people who have the following experience:

• Minimum Bachelor´s Degree level in Software Development
• 5+ years working as an Application Support Engineer
• 3+ years of Software programming experience using a variety of coding languages
• Experiencing in coaching and guiding others in team
• Excellent knowledge and skills with relational database management (RDBMS) systems including Oracle and SQL Server
• Have worked with ERP Software and have a thorough knowledge of the purpose and uses of this type of system
• An understanding of the types of challenges that our customers may face with using ERP software and the effects this will have on them
• Strong analytical skills
• Customer service oriented
• Experience with developing reports using SQL
• The ability to adapt quickly to new technical environments
• The ability to work under tight deadlines and work effectively in an environment with multiple competing priorities
• Strong communication skills including the ability to write clearly and concisely and to present information in a way which facilitates interpretation
• Excellent proficiency in written and spoken English

Zynah is a distinguished online retailer specializing in high-end Indian ethnic apparel. We proudly showcase a carefully curated collection of Heritage Handloom Sarees sourced from skilled weavers and artisans across India.

Position: Sales & Customer Support Executive (Female)

Roles and Responsibilities:

• Promote the extensive range of heritage handloom sarees to prospective customers through the company website, Instagram, and other international platforms.
• Identify customer requirements and articulate how our products fulfill their specific needs, enhancing their experience.
• Maximize sales revenue by engaging in upselling and cross-selling of additional products or services.
• Provide personalized recommendations based on customer preferences and interests.
• Maintain proactive customer engagement through follow-ups to ensure satisfaction and foster repeat business.
• Manage customer communication across multiple channels, including email, web chat, WhatsApp, and phone calls, both pre- and post-purchase.
• Conduct thorough quality checks and verify orders before dispatching to ensure product excellence.
• Liaise with logistics teams to track shipments and ensure timely and efficient order fulfillment.
• Create product demonstration videos for customers requiring detailed insights into the products.
• Develop creative and engaging digital content, including reels, to promote the brand on social media platforms.
• Update and maintain the product catalog on the website and various online marketplaces.

Key Skills and Qualifications:

• Exceptional English communication skills, both verbal and written, including proficiency in telephonic interactions.
• A customer-centric, approachable, and professional demeanour.
• Strong organizational skills with a methodical approach to customer follow-ups.
• A minimum of 1-2 years of relevant experience in the retail or customer service sector.
• Basic proficiency in photography and digital content creation.

Responsibilities

• Receive calls, emails, trip feedback, and send an initial response within the SLA’s.
• Document all information according to standard operating procedures
• Categorize the request/Label it according to SOP (Type and Criticality)
• Identify the RCA (Root cause analysis) and the action items and document it in the internal note. This will help in breaking the issue into smaller parts and understand the cause for it. Guidelines for identification of RCA are present in the SOP
• Follow up with the owner with the result of RCA to identify the action items.
• Respond back to the employee with the best possible solution.
• Monitor the resolution for a day (if required) and then close the ticket. 
• Quality check for every call will be done on a real time basis.

Job Summary: Position Title: Customer Service Executive

Location: Mumbai

Job Description: we are looking a proactive and customer-focused Customer Service Executive to join our team. The ideal candidate will be responsible for managing customer inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, both written and verbal, and the ability to handle customer concerns effectively via email and phone.

Responsibilities:

• Attending inbound calls involves receiving and responding to incoming calls from customers

• Provide accurate and relevant information regarding products, services, company policies, and procedures.

• Respond to customer inquiries via email in a timely, clear, and professional manner.

• Ensure all customer emails are acknowledged and resolved

• Listen actively to customer concerns, complaints, and issues, ensuring full understanding and empathy.

• Resolve customer grievances and complaints quickly and effectively, escalating to higher management when necessary.

• Follow-up with customers to ensure satisfaction after issue resolution and that the solution meets their expectations.

• Identify recurring customer issues and proactively work with internal teams to suggest improvements or preventative measures.

• Assist customers with order tracking, billing inquiries, account management, and product-related questions.

• Inform customers about order status, shipment tracking, delivery delays, or product/service updates.

• Accurately document all customer interactions and complaints in the CRM system, ensuring a clear audit trail.

• Maintain detailed logs of follow-up actions, resolutions, and outcomes.

• Collect customer feedback and report trends to management for continuous service improvement

.

View Job: click here

• 2+ years of experience in customer support, preferably within the cryptocurrency or fintech industry.
• Strong communication skills (both verbal and written) with a customer-first approach.
• Ability to troubleshoot and resolve issues efficiently and professionally.
• Proficiency in using support software, CRM tools, and ticketing systems.
• Strong problem-solving skills and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Flexibility to work in rotational night shifts as required.

Job Description:

Mr n Mrs Pet, a leading pet store, is seeking a highly motivated and experienced individual for the Pre Sales position. As a Pre Sales representative, you will be responsible for providing expert advice on pet, assisting customers in identifying the right pets for them, and meeting sales targets.

Responsibilities:

• Assist customers with selecting pets such as dogs, cats, and small pets.
• Meet or exceed daily, weekly, and monthly sales targets.
• Build and maintain relationships with customers by providing exceptional customer service.
• Respond to customer inquiries in a timely and professional manner.

Requirements:

• Minimum 6 months to 3 years of experience in pre-sales or a related field.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Passion for pets and expertise in pets, particularly for dogs, cats, and small pets.
• Ability to work flexible hours including weekends and holidays.
• Good computer skills and ability to learn new software programs.
• High school diploma or equivalent; some college coursework preferred.

Working days: The job requires 6 working days with rotational offs.

If you are a highly motivated individual with a passion for pets and expertise in pet  dogs, cats, and small pets, we encourage you to apply for this exciting opportunity with Mr n Mrs Pet.

Company Description

AI NXT Technovations Private Limited is a fintech company in the BFSI sector, focused on revamping

the KYC process for companies. By leveraging Artificial Intelligence, we optimize back-office

processes, reduce costs, and enhance data security to track malicious transactions. Our goal is to

provide end-to-end onboarding solutions and promote paperless Digital KYC DIY processes for our

customers.

Role Description

The Sales Executive will be responsible for driving the sales efforts of the organization by identifying

new business opportunities, maintaining relationships with existing clients, and achieving revenue

targets. The ideal candidate should possess excellent communication skills, have a passion for sales,

and be able to work independently to meet deadlines and achieve goals.

Qualifications

•

Customer Service Representatives and Customer Support skills

•

Customer Satisfaction and Customer Service skills

•

Customer Experience skills

•

Excellent communication and interpersonal skills

•

Problem-solving and conflict resolution abilities

•

Knowledge of the BFSI sector is a plus

Female candidate prefer

•

Minimum of a Batchelors required.

•

• Freshers allowed

Avishya is an Omnichannel high end Indian Ethnic Apparel Retail Company. We sell finely curated Heritage Handloom Sarees and Dress Material from weavers & artisans from Across India.

Job Description:

Designation: Store Sales & Customer Support - Executive (Female)

Roles and Responsibilities:

• Actively promote our range of heritage handloom sarees and clothing to potential customers who visit our website.
• Understand customer needs and communicate how the product adds value to meet those needs.
• Upsell or cross-sell additional products or services to maximize sales revenue.
• Provide personalized recommendations and suggestions based on customer preferences.
• Follow up with customers to ensure their satisfaction and encourage repeat purchases.
• Communicate with Customers both pre and post purchase - Emails, Web chats, WhatsApp Chats, Phone Call.
• Order checking and Quality Checks prior to shipping products to customers.
• Follow up with Logistics for tracking shipments, and order fulfilment.
• Make video product demos of sarees and clothes to customers who need more information.

Key Skills:

• English communication skills - Oral, Telephonic and Written.
• Pleasant and sweet temperament.
• Systematic follow ups with customers.
• 0-2 Years of experienced candidates can apply.
• Retail experience is an added advantage.

Location: Chennai

Website: www.avishya.com

We are seeking an experienced, proactive Customer Success Associate to join our team and help nurture and grow relationships with our valued customers. You will be responsible for ensuring customer satisfaction, driving product adoption, and minimizing churn for our SaaS product. If you are passionate about delivering excellent customer service and have experience in managing customer success, we’d love to hear from you!

Responsibilities:

• Act as the main point of contact for our customers, helping them navigate our SaaS product
• Manage customer onboarding, ensuring smooth implementation and product adoption.
• Monitor customer health metrics and provide proactive outreach to prevent churn.
• Develop and maintain strong relationships with customers, understanding their goals, and aligning them with our product offerings.
• Respond to customer inquiries via email, Slack, or phone in a timely and professional manner.
• Collaborate with internal teams (sales, support, product) to resolve customer issues and improve the overall experience.
• Create and deliver product training sessions to customers, ensuring they maximize value from our platform.

Requirements:

• Proven experience in Customer Success or similar role in the SaaS industry.
• Experience in direct customer interactions.
• Excellent communication and relationship-building skills.
• Strong understanding of SaaS products
• Ability to identify customer needs and align them with product capabilities.
• Proactive mindset with problem-solving abilities and the ability to work independently.
• Experience using CRM tools (e.g., Salesforce, HubSpot) preferred.
• Have worked with direct interactions with Customer
• Strong organizational skills and attention to detail.

Preferred Qualifications:

• Experience working in a B2B SaaS environment.
• Knowledge of customer success metrics and how to manage them.

• The customer support team provides 24/7 high-quality customer engagement and a smooth experience.
• Serve as the primary point of contact for customers, addressing inquiries, resolving product-related issues, and guiding users through technical challenges.
• Deliver exceptional technical support by responding promptly to inbound queries, providing step-by-step guidance, and providing timely updates on open queries.
• Investigate and troubleshoot product-related issues in real-time, coordinating with cross-functional teams to ensure swift resolution and customer satisfaction.
• Contribute to creating comprehensive product documentation, tutorials, and FAQs to empower the team and enhance self-help capabilities.
• Conducting thorough testing of new features within the test environment for a better understanding of the product.
• Provide status updates and conduct periodic meetings to keep clients up to date.
• Adhering to the escalation matrix promptly to guarantee that customer issues are addressed within the specified SLA.
• Maintain the KPIs and KRAs set to ensure alignment with organizational targets and goals.
• Adhering to Standard Operating Procedures (SOPs) to ensure the team consistently provides resolutions under established standards.
• Excellent verbal communication skills with the ability to convey technical information clearly to non-technical users.
• Strong problem-solving skills, with a keen attention to detail in issue resolution.
• Customer-focused mindset, ensuring a positive and supportive experience for users.
• Technical aptitude and the ability to understand and explain complex product features.
• Proven experience in customer support or a related role, with a track record of driving customer satisfaction.
• Familiarity with ticketing systems and other support tools to streamline issue resolution processes.
• Ability to work collaboratively in a team environment and adapt to evolving product requirements.
• Eagerness to learn about the product and its capabilities.
• Excellent written communication skills ensure the technical terms are understandable to non-technical individuals.