Lumos Labs

Responsibilities:

• Project Planning & Execution:
• Define project scope, goals, and deliverables that support business goals in collaboration with senior management and stakeholders.
• Develop full-scale project plans and associated communications documents.   
• Estimate the resources and participants needed to achieve project goals.   
• Develop and manage project budgets, timelines, and resource allocation.
• Track project milestones and deliverables.
• Develop and manage risk mitigation plans.
• Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.   
• Liaise with project stakeholders on an ongoing basis.   

We are seeking a passionate and results-oriented Customer Success Specialist to join our growing team. In this role, you will be responsible for building strong relationships with our customers, ensuring their successful adoption and utilization of our [product/service], and driving customer satisfaction and retention. You will act as a trusted advisor, proactively addressing customer needs, and advocating for their success within our organization.   

Responsibilities:

• Onboarding & Training:
• Guide new customers through the onboarding process, ensuring smooth and efficient implementation
• Conduct training sessions and webinars to educate customers on best practices and maximize their usage.
• Create and maintain comprehensive onboarding materials and resources.
• Relationship Management:
• Develop and maintain strong, long-term relationships with assigned customers.
• Act as the primary point of contact for customer inquiries and concerns.
• Proactively identify and address potential customer challenges and risks.
• Customer Advocacy:
• Gather and analyze customer feedback to identify areas for improvement.
• Advocate for customer needs and requirements within the organization.
• Collaborate with product, engineering, and sales teams to ensure customer satisfaction.

Responsibilities:

• Execute manual test cases and report defects accurately.
• Document test results and maintain test documentation.
• Assist in the creation and maintenance of test plans and test cases.
• Identify, analyze, and report software defects and inconsistencies.
• Collaborate with developers and other team members to resolve issues.
• Participate in sprint planning, daily stand-ups, and retrospectives.
• Learn and apply software testing methodologies and best practices.
• Potentially assist in the creation of automation test scripts.

Responsibilities:

• Lead Generation and Qualification:
• Proactively identify and generate new sales leads through outbound calls, emails, and social media.
• Qualify leads based on established criteria and determine their potential for conversion.
• Maintain accurate and up-to-date records of all sales activities in our CRM system.
• Sales Process Management:
• Conduct product demonstrations and presentations via phone and online meetings.
• Understand customer needs and provide tailored solutions.
• Prepare and deliver sales proposals and quotes.
• Negotiate and close sales deals, meeting or exceeding sales targets.
• Follow up with prospects and customers to nurture relationships and ensure satisfaction.

Design and Development:

• Develop and maintain efficient, reusable, and reliable backend code using [mention specific programming languages and frameworks, e.g., Python, Node.js, Java, Go, Ruby on Rails, Django, Flask, Express.js, Spring Boot].
• Design and implement RESTful APIs and other web services.
• Build and manage databases (SQL or NoSQL) and data pipelines.
• Implement and maintain server-side logic and business rules.
• Write clean, well-documented, and testable code.

Database Management:

• Design and optimize database schemas.
• Write and optimize SQL queries.
• Manage database performance and scalability.

• Develop comprehensive project plans, including scope, objectives, timelines, budgets, and resource allocation.   
• Lead and manage all phases of the project lifecycle, from initiation to closure.
• Monitor project progress and ensure adherence to deadlines and budgets.
• Identify and manage project dependencies and critical paths.

Team Leadership and Management:

• Lead and motivate project teams, providing guidance and support.
• Foster a collaborative and productive team environment.
• Delegate tasks and responsibilities effectively.
• Resolve conflicts and address team performance issues.

Stakeholder Management:

• Build and maintain strong relationships with stakeholders, including clients, senior management, and team members.
• Communicate project status and updates effectively.
• Manage stakeholder expectations and address concerns.

Data Analysis and Interpretation:

• Analyze data using statistical methods and tools (e.g., SQL, Python, R).
• Identify trends, patterns, and correlations in complex datasets.
• Perform exploratory data analysis to uncover insights.
• Conduct hypothesis testing and statistical analysis.

Data Visualization and Reporting:

• Create visually appealing and informative reports and dashboards.
• Use data visualization tools (e.g., Tableau, Power BI) to present findings.
• Communicate insights and recommendations to stakeholders in a clear and concise manner.
• Prepare reports for internal or external audiences using business analytics reporting tools containing graphs, charts, and other visual aids.

• Design and implement scalable and efficient server-side architectures using Node.js, Python (Django, Flask), Java (Spring Boot), or other relevant technologies.
• Develop and optimize RESTful and GraphQL APIs.
• Implement advanced caching strategies and performance tuning techniques.
• Design and implement complex database schemas and optimize queries (SQL or NoSQL).

Database and System Architecture:

• Design and implement complex database systems (SQL or NoSQL) and optimize performance.
• Design and implement distributed systems and microservices architectures.
• Implement and manage cloud-based infrastructure (AWS, Azure, GCP).

DevOps and CI/CD:

• Design and implement robust CI/CD pipelines using tools like Jenkins, GitLab CI, or CircleCI.