MyOperator - VoiceTree Technologies
https://myoperator.comAbout
MyOperator is India's leading cloud communications provider, empowering over 10,000 businesses across industries with cutting-edge SaaS solutions. Our offerings include Cloud Call Center, IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone. We are committed to delivering innovation and exceptional customer service that drives business success.
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Jobs at MyOperator - VoiceTree Technologies
Amazon Web Services (AWS)
PythonJob Description:
We are seeking a highly analytical and detail-oriented Data Analyst to join our team. The ideal candidate will have strong problem-solving skills, proficiency in SQL and AWS QuickSight, and a passion for extracting meaningful insights from data. You will be responsible for analyzing complex datasets, building reports and dashboards, and providing data-driven recommendations to support business decisions.
Key Responsibilities:
- Extract, transform, and analyze data from multiple sources to generate actionable insights.
- Develop interactive dashboards and reports in AWS QuickSight to visualize trends and key metrics.
- Write optimized SQL queries to retrieve and manipulate data efficiently.
- Collaborate with stakeholders to understand business requirements and provide analytical solutions.
- Identify patterns, trends, and statistical correlations in data to support strategic decision-making.
- Ensure data integrity, accuracy, and consistency across reports.
- Continuously explore new tools, techniques, and methodologies to enhance analytical capabilities.
Qualifications & Skills:
- Strong proficiency in SQL for querying and data manipulation.
- Hands-on experience with AWS QuickSight for data visualization and reporting.
- Strong analytical thinking and problem-solving skills with the ability to interpret complex data.
- Experience working with large datasets and relational databases.
- Passion for slicing and dicing data to uncover key insights.
- Exceptional communication skills to effectively understand business requirements and present insights.
- A growth mindset with a strong attitude for continuous learning and improvement.
Preferred Qualifications:
- Experience with Python is a plus.
- Familiarity with cloud-based data environments (AWS etc).
- Familiarity with leveraging existing LLMs/AI tools to enhance productivity, automate repetitive tasks, and improve analysis efficiency.
Sales Executive
Location: Noida, Sector 2
Experience: 2-5 Years
Industry: SaaS / Cloud Telephony / IT Sales
About Us
MyOperator is Indias leading cloud-based call management system, empowering businesses with seamless communication solutions. We help businesses enhance customer interactions with our advanced IVR, call tracking, and call automation solutions. Join us to be part of an innovative team thats transforming business communication!
Job Overview
We are looking for a dynamic and result-driven Business Development Manager (Outbound Sales) with field sales experience to drive revenue growth through new customer acquisition. If you have a strong sales background, excellent communication skills, and a passion for outbound sales, this is the right opportunity for you!
Key Responsibilities
Lead Generation & Prospecting: Identify and connect with potential clients through cold calling, email campaigns, networking.
Sales Strategy Execution: Develop and execute outbound sales strategies to achieve monthly and quarterly sales targets.
Client Relationship Management: Build and maintain strong relationships with clients, understanding their business needs and providing customized solutions.
Negotiation & Closing Deals: Manage the end-to-end sales cycle, including proposal presentations, contract negotiations, and deal closures.
Market Research & Competitor Analysis: Stay updated on industry trends, competitor offerings, and customer pain points to refine sales strategies.
CRM & Reporting: Maintain accurate sales records, track performance metrics, and generate reports for management review.
Requirements
2-5 years of experience in outbound sales, business development, or field sales.
Proven experience in B2B sales, SaaS sales, or cloud telephony solutions is a plus.
Strong communication, negotiation, and presentation skills.
Self-motivated, target-oriented, and able to work independently.
Proficiency in CRM tools and MS Office Suite.
Why Join Us?
Fast-growing tech company with exciting career growth opportunities.
Performance-based incentives and attractive sales commissions.
Work with industry leaders and innovative sales professionals.
Continuous learning and upskilling through training programs.
About Us
Heyo & MyOperator are India’s leading Conversational platforms, powering Call + WhatsApp engagement for over 40,000 businesses—including top brands like Lenskart, Astrotalk, and Caratlane. We’re a fast-growing SaaS company redefining how brands communicate at scale. With a hybrid work culture and a bias for action, we’re on the lookout for passionate creators ready to lead and own their craft.
Job Overview
We are looking for a Copy Lead—not just a great writer, but a strategic thinker who can shape, elevate, and unify our voice across all customer touchpoints. From ad copy that converts to landing pages that stick, you’ll own the words that move people. This role is part storyteller, part brand guardian, and all about impact.
Key Responsibilities
- Lead copy strategy across all growth and brand initiatives—performance campaigns, product launches, landing pages, ads, and more.
- Develop high-converting copy for Google, Meta, WhatsApp, and email campaigns—driven by user insights and performance data.
- Craft sharp, memorable messaging—taglines, product value props, one-liners, CTAs—that define and differentiate the brand.
- Collaborate cross-functionally with Product, Design, Performance Marketing, and Sales to align on messaging that drives real results.
- Review and guide the work of other writers/agencies to ensure tone, clarity, and consistency across the board.
- Leverage tools like Mixpanel and AI writers to optimize copy performance at scale and drive continuous experimentation.
- Own the brand voice and ensure it’s consistently reflected in every customer-facing asset—from website to drip campaigns.
Qualifications & Skills
- 4–6 years of experience in high-impact copywriting roles, preferably in SaaS, AI, or digital-first brands.
- A killer portfolio that shows your strength in performance + brand copywriting.
- Strong grasp of consumer psychology and the ability to translate insights into persuasive messaging.
- Experience running and interpreting A/B tests and optimizing for CTRs, signups, or conversions.
- Hands-on exposure to tools like Mixpanel, Google Analytics, or CRM/marketing automation platforms.
- Bonus: Familiarity with AI-assisted writing tools and prompt engineering.
Why Join Us?
- Own the voice of a leading SaaS brand—across India’s fastest-growing conversational platform.
- Work with a passionate and driven team across marketing, design, and product.
- Lead copy experiments that directly impact growth and business metrics.
- Shape how 40,000+ businesses hear, feel, and remember us.
About MyOperator:
MyOperator is India’s leading cloud-based business communication platform, trusted by 12,000+ businesses. We offer cloud telephony and WhatsApp API solutions to streamline customer communication through IVR, call tracking, recording, and virtual numbers, making business interactions more efficient and scalable.
Role Overview:
We are looking for a dynamic Business Development Manager to drive lead generation, outreach, and business growth. If you have a passion for sales, technology, and customer engagement, this is the perfect opportunity for you.
Job Title: Business Development Manager
Location: Sector 2, Noida
Job Type: Full-Time
Industry: SaaS | B2B Sales | Tech Sales
Key Responsibilities:
- Identify and qualify potential B2B leads through outbound calls, email outreach, and LinkedIn prospecting.
- Manage and nurture sales pipelines using tools like HubSpot, Salesforce, and Zoho CRM.
- Conduct discovery calls and set up product demos with decision-makers.
- Research industry trends and identify new sales opportunities in the SaaS and IT sector.
- Collaborate with the business development and marketing teams to optimize sales strategies.
- Meet and exceed weekly/monthly sales targets and KPIs.
Required Skills & Qualifications:
- Good to have experience in Sales, Business Development, or Lead Generation.
- Strong knowledge of B2B sales, SaaS industry, or IT sales.
- Good to have proficiency in email marketing and LinkedIn outreach.
- Hands-on experience with CRM tools like HubSpot, Salesforce, or Zoho is a plus.
- Excellent communication, negotiation, and relationship-building skills.
- Self-motivated, target-driven, and eager to grow in a fast-paced sales environment.
Preferred Qualifications:
- Experience in SaaS sales or software sales.
- Familiarity with sales funnel management.
- Ability to analyze sales data and optimize outreach strategies.
Perks & Benefits:
- Competitive salary with high-performance incentives.
- Career growth opportunities in a fast-growing SaaS company.
- Training & mentorship from industry experts.
About MyOperator:
MyOperator is India’s leading cloud-based business communication platform, trusted by 12,000+ businesses. We offer cloud telephony and WhatsApp API solutions to streamline customer communication through IVR, call tracking, recording, and virtual numbers, making business interactions more efficient and scalable.
Role Overview:
We are looking for a dynamic Business Development Manager to drive lead generation, outreach, and business growth. If you have a passion for sales, technology, and customer engagement, this is the perfect opportunity for you.
Job Title: Business Development Manager
Location: Sector 2, Noida
Job Type: Full-Time
Industry: SaaS | B2B Sales | Tech Sales
Key Responsibilities:
- Identify and qualify potential B2B leads through outbound calls, email outreach, and LinkedIn prospecting.
- Manage and nurture sales pipelines using tools like HubSpot, Salesforce, and Zoho CRM.
- Conduct discovery calls and set up product demos with decision-makers.
- Research industry trends and identify new sales opportunities in the SaaS and IT sector.
- Collaborate with the business development and marketing teams to optimize sales strategies.
- Meet and exceed weekly/monthly sales targets and KPIs.
Required Skills & Qualifications:
- Good to have experience in Sales, Business Development, or Lead Generation.
- Strong knowledge of B2B sales, SaaS industry, or IT sales.
- Good to have proficiency in email marketing and LinkedIn outreach.
- Hands-on experience with CRM tools like HubSpot, Salesforce, or Zoho is a plus.
- Excellent communication, negotiation, and relationship-building skills.
- Self-motivated, target-driven, and eager to grow in a fast-paced sales environment.
Preferred Qualifications:
- Experience in SaaS sales or software sales.
- Familiarity with sales funnel management.
- Ability to analyze sales data and optimize outreach strategies.
Perks & Benefits:
- Competitive salary with high-performance incentives.
- Career growth opportunities in a fast-growing SaaS company.
- Training & mentorship from industry experts.
About MyOperator:
MyOperator is India's leading cloud communications provider, empowering over 10,000 businesses across diverse industries with innovative SaaS solutions. Our offerings include Cloud Call Center, IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone. We are dedicated to delivering excellence through cutting-edge technology and exceptional customer service.
About the Role:
We are looking for a Technical Support Engineer (L2) to join our team at MyOperator. This role involves problem-solving, troubleshooting complex technical issues, API management, and collaboration across teams. As an L2 engineer, you will be responsible for handling advanced technical support requests, KYC processes, API calls, and Jira tickets requiring research and development (R&D). If you have a strong technical background, experience in a product-based company, and excellent troubleshooting skills, we encourage you to apply!
Key Responsibilities:
Technical Support & Problem-Solving:
- Use technical expertise to identify and resolve complex customer issues.
- Take ownership of escalated customer cases and drive them to resolution.
- Troubleshoot API-related issues and ensure seamless integration.
- Collaborate with product and development teams to resolve technical challenges.
Customer Communication & Service:
- Explain technical concepts to non-technical users in a clear and effective manner.
- Understand customer needs and provide solutions with a customer-first approach.
- Document resolutions, troubleshooting steps, and best practices for internal and customer use.
Process & Compliance Management:
- Handle Aadhaar-based KYC tasks while ensuring regulatory compliance.
- Conduct KYC audits to maintain accuracy and security.
- Manage Truecaller activation, renewal, and billing audits to ensure proper service
- delivery.
- Oversee SMS panel activation and renewal while troubleshooting potential issues.
- Handle Add-on OBD panel activation, recharges, and renewals for seamless operations.
API Calls & Research & Development (R&D):
- Monitor, manage, and troubleshoot API calls to maintain system efficiency.
- Work with the development team to enhance API performance and integration.
- Investigate and resolve JIRA tickets requiring R&D, ensuring thorough documentation.
Skills & Qualifications:
- Minimum 4 years of experience in a technical support role in a product-based
- company.
- Strong problem-solving skills to identify the root cause of issues.
- Experience with API handling, troubleshooting, and integration.
- Proficiency in JIRA, Kibana, and other monitoring tools.
- Excellent communication skills to explain technical concepts to non-technical users.
- Ability to handle compliance-based KYC processes and conduct audits.
- Strong collaboration skills to work with cross-functional teams.
- Experience in SaaS-based product support is a plus.
Why Join Us?
- Be part of a fast-growing SaaS company with an innovative work culture.
- Work on challenging technical issues and collaborate with a talented team.
- Gain hands-on experience with API management, compliance, and advanced troubleshooting.
- Opportunity for career growth and skill enhancement in technical support.
If you are a technical problem solver with strong analytical skills, apply now and become a key player in MyOperator’s dynamic L2 Support Team in Noida! 🚀
About MyOperator:
MyOperator is India's leading cloud communications provider, empowering over 10,000 businesses across diverse industries with innovative SaaS solutions. Our offerings include Cloud Call Center, IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone. We are dedicated to delivering excellence through cutting-edge technology and exceptional customer service.
About the Role:
We are looking for a Technical Support Executive (L1) to join our growing team at MyOperator. In this role, you will be responsible for handling customer service requests,troubleshooting technical issues, and managing support tickets. You will be the first point of contact for customers, ensuring quick resolutions and delivering a seamless support experience. If you have strong technical aptitude, problem-solving skills, and a customer-centric approach, we’d love to hear from you!
Key Responsibilities:
● Respond to customer service requests and tickets promptly.
● Diagnose and troubleshoot basic technical issues related to MyOperator products.
● Provide step-by-step guidance and training to users.
● Escalate complex technical issues to higher support levels.
● Maintain accurate documentation of customer interactions and resolutions.
● Handle KYC verification, activation tickets, SMS template approvals, and business
name approvals.
● Manage account panel-related tasks, including feature activation, billing date changes,
account transfers, and number-related requests.
● Process WhatsApp, Truecaller, and onboarding tasks related to credit limits, top-ups,
and balance management.
● Work with JIRA and Qntrl for ticket resolution and task management.
Skills & Qualifications:
● 1-2 years of experience in a technical support role, preferably in a SaaS-based
company.
● Strong understanding of SaaS platforms and how they work.
● Problem-solving skills with the ability to diagnose and troubleshoot basic technical
issues.
● Excellent communication and customer service skills with a helpful and patient
approach.
● Ability to provide training and support to users related to MyOperator products.
● Familiarity with JIRA, ticketing platforms, or similar tools is a plus.
● Ability to follow structured processes and complete assigned tasks efficiently.
Why Join Us?
● Opportunity to work in a fast-growing SaaS company.
● Collaborative and supportive work environment.
● Hands-on experience with customer interactions and technical troubleshooting.
● Scope for learning and career growth in the tech support domain.
Role Overview
Support executive for Heyo, the candidate should be customer-focused and have at least a year of experience in a chat support process.They will handle real-time customer interactions over chat and calls, they will need to guide users through queries, troubleshoot issues, and ensure a smooth experience with Heyo’s platform.
Key Responsibilities
- Respond to customer queries via chat and phone calls in a timely manner
- Troubleshoot basic technical issues related to calling, WhatsApp setup, and app features
- Guide users through onboarding steps
- Document common issues and grab insights to contribute to internal knowledge bases
- Escalate complex issues to the product or tech team
- Collect and relay customer feedback
- Maintain high customer satisfaction
Requirements
- At least one year of experience (preferably 2) in a customer support role (SaaS or tech product experience is vital)
- Strong communication skills in English and Hindi.
- Ability to explain technical concepts clearly to non-technical users
- Familiarity with WhatsApp Business API(very important), cloud telephony, or CRM systems is an advantage
- Experience using tools like Freshdesk, Google Suit and Excel.
- Understanding of customer support terminologies (CSAT, FRT, TAT, etc.)
- Exposure to working in a startup or fast-paced SaaS environment
About the Role:
We are looking for a dynamic HR Operations & Employee Experience Executive to ensure seamless HR processes, from onboarding to exit. If you have a passion for employee engagement, automation, and efficiency, this role is for you.
Key Responsibilities:
- Onboarding & Induction – Conduct engaging induction sessions and ensure a smooth transition for new hires.
- Attendance & HR Reporting – Manage attendance, resolve discrepancies, and generate HR reports for leadership insights.
- HR Systems & Chatbot Optimization – Enhance chatbot interactions, ensure response accuracy, and improve employee self-service.
- Performance Management (PMS) Administration – Drive goal-setting, performance reviews, and ensure PMS adoption across teams.
- HR Operations & Compliance – Maintain employee records, assist in policy implementation, and ensure compliance with HR guidelines.
- Employee Engagement & Support – Address HR queries, support engagement initiatives, and enhance employee experience.
- Exit Management – Handle exit formalities, conduct exit interviews, and ensure a smooth offboarding process.
What We’re Looking For:
- 1-3 years of experience in HR Operations or Employee Experience.
- Proficiency in HR tools (Zoho People preferred).
- Strong analytical and reporting skills.
- Excellent communication and stakeholder management abilities.
- Passion for HR tech and automation.
Why Join Us?
- Work in a fast-paced, tech-driven HR environment.
- Opportunity to drive process improvements and innovation.
- Be part of an HR team that values efficiency, automation, and employee experience.
About MyOperator:
MyOperator enables businesses with cloud telephony solutions to enhance customer communication. Our platform helps businesses optimize customer interactions and drive growth.
Role Overview:
We are looking for a Product Designer to create intuitive and visually compelling user experiences for HeyoPhone and MyOperator. This role requires a strong foundation in UI/UX principles, problem-solving skills, and collaboration with product managers and developers to ensure seamless design execution.
Key Responsibilities:
- Develop and implement design strategies that align with business and user needs.
- Create user-centric designs using research, data, and feedback.
- Collaborate with product and development teams to deliver high-impact solutions.
- Build and maintain scalable design systems for brand consistency.
- Improve user experience through continuous iteration and optimization.
- Advocate for UX best practices and accessibility standards.
Requirements:
- 3+ years of experience in UI/UX or product design.
- Strong expertise in design systems, usability principles, and interaction design.
- Proficiency in Figma, Sketch, Adobe XD, or similar tools.
- Experience working in Agile/Scrum environments.
- Strong communication and problem-solving skills.
Preferred Skills:
- Experience mentoring designers.
- Understanding of front-end development (HTML, CSS) is a plus.
- Exposure to branding and marketing design principles.
Why Join Us?
- Work remotely with flexibility.
- Opportunity to grow into a Product Design Manager role.
- Collaborative and high-growth environment.
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