11+ Customer Support Jobs in Coimbatore | Customer Support Job openings in Coimbatore

We are looking "Customer Support Trainee" for Reputed Client @ Coimbatore Permanent Role.

Experience: 0-1 Yr

• The primary job of a customer support executive is to address customer issues and resolve them in a timely and efficient manner. 

• Support represent interact with customers on a variety of channels such as phone, email,and ensure that all valid customer concerns are being dealt with immediately. 

• Processing excellent product knowledge to enhance customer support. 

• Ability to meet deadlines and prioritize tasks

• Competency in Microsoft applications including Word, Excel, and Outlook. 

• Updating, implementing, and maintaining procedures. 

• Documenting and communicating the results of your efforts. 

• Conducting meetings and presentations to share ideas and findings. 

• Prioritizing initiatives based on business needs and requirements

• Working closely with clients, technicians, and managerial staff. 

• Able to speak Hindi, Tamil & English

Don’t work at Backyard Creators, Just build different

We’re Onboarding : Multiphysics Simulation Expert (Full-time/Part-time)

Backyard Creators Pvt Ltd is redefining the future of hearing with our Non-Invasive Bionic Ear, designed for hearing loss users. We are pushing the boundaries of what’s possible in transducer technology—and we need your expertise to make it happen.

What You’ll Be Working On:

*Multiphysics Simulations – using COMSOL, EMwave, open-source tools, or any FEM software.

* Design & Analysis – work on rigorous modeling and real-world validation to bring breakthrough transducers.

What You Know (or Ready to Learn):

*Experience with Multiphysics simulation software

*Strong analytical skills in physics, applied mathematics, or engineering

*Ability to optimize transducer designs and validate through simulation & experiments

*Experience/Previous projects with COMSOL,EMwave or any FEM tools is a plus!

Why Join Backyard Creators?

*Fire up the lab & push the limits of electronics

*Work on truly impossible challenges

*Tinker and invent – your ideas matter!

*Join a fun, passionate, and tech-driven team

*Never get bored—because we never stop innovating!

*Annual Pay: ₹4 - ₹8 Lakhs (Negotiable based on performance and impact) (For those who strive to innovate, not just participate!)

Job description

We are seeking a skilled Level 1/Level 2 SAS Administrator with at least 3 years of experience to provide technical support to our US-based clients. This is an onsite role requiring availability during night shifts (US time zones). The successful candidate will be responsible for managing and maintaining SAS environments, troubleshooting technical issues, performing installations and upgrades, and ensuring optimal system performance. This role demands strong analytical and problem-solving skills to resolve complex challenges while providing proactive and reliable support.

Key Responsibilities:

• SAS Environment Management: Administer SAS servers and tools, including configuration, performance tuning, and routine maintenance of SAS applications.
• SAS Grid Management: Manage SAS Grid environments, ensuring efficient workload balancing and high availability.
• Metadata Management: Manage SAS metadata, including user account creation, role assignment, permissions, and library configuration.
• Issue Troubleshooting: Diagnose and resolve SAS server and application issues such as performance bottlenecks, user access problems, and system errors.
• System Administration: Perform SAS installations, upgrades, hotfixes, and patch management across development, testing, and production environments.
• SAS Migration & Upgrade: Plan and execute SAS environment migrations and upgrades with minimal downtime.
• Batch Job Management: Schedule and monitor batch jobs using tools such as SAS Flow Manager or LSF to ensure timely data processing and adherence to SLAs.
• Backup and Recovery: Conduct regular metadata and system backups, validate backup integrity, and manage restoration processes during disaster recovery scenarios.
• Incident Management: Manage tickets (e.g., P1, P2) for SAS-related issues using ITSM tools like ServiceNow or JIRA, ensuring timely resolution and communication updates.
• Security Management: Implement and review security policies, renew SAS licenses and SSL certificates, and conduct periodic access audits.
• Monitoring and Maintenance: Monitor SAS server health, analyze usage metrics and logs, and proactively address potential issues.
• Documentation: Develop and maintain comprehensive documentation for SAS environment configurations, troubleshooting procedures, and operational processes.

Required Qualifications:

• Minimum of 3 years of hands-on experience in SAS Administration, managing enterprise-level SAS environments.
• Expertise in SAS tools such as SAS Management Console, SAS Enterprise Guide, and SAS Studio.
• Strong understanding of operating systems (Linux/UNIX, Windows) and database systems (e.g., Teradata, Oracle, SQL).
• Experience with batch job scheduling and monitoring tools (e.g., Flow Manager, BMC Control-M).
• Proven experience troubleshooting SAS environment issues, including metadata management and performance tuning.
• Experience in SAS Grid, SAS Metadata, SAS Migration, and SAS Upgrades.
• Excellent verbal and written communication skills, with the ability to effectively interact with US-based clients.
• Willingness to work onsite during night shifts in alignment with US time zones.

If you are a dedicated SAS Administrator looking to work in a challenging and rewarding environment, we encourage you to apply.

We are looking for "IT Services sales and Marketing" for Reputed Client @ Permanent Role.

Experience: 4 to 6 years

Key Responsibilities:

• Research and analyze market trends, competitor offerings, and customer requirements to

identify opportunities for the company's IT services.

• Develop comprehensive sales and marketing strategies that effectively position the IT

services, taking into account target audience segmentation and key value propositions.

• Set clear sales and marketing objectives and key performance indicators (KPIs) to measure

the success of marketing campaigns.

• Develop and execute sales strategies to meet or exceed revenue targets for IT services.
• Create compelling and informative content to promote IT services, including website copy,

blog posts, case studies, whitepapers, and email campaigns.

• Collaborate with the design team to create visually appealing marketing collateral, such as

brochures, infographics, and presentations.

• Conduct market research and develop lead generation strategies and campaigns to attract

potential clients and convert them into qualified leads.

• Analyze marketing data, customer feedback, and campaign results to continually refine

marketing strategies.

• Manage the sales pipeline, track progress, and update sales forecasts regularly.
• Collaborate with business and development teams to ensure effective communication and

alignment of marketing efforts with sales objectives.

• Build and maintain relationships with strategic partners and industry influencers to extend

the reach of sales and marketing efforts.

Qualifications and Skills:

• Bachelor's degree in marketing, Business, or a related field.
• Proven experience in IT services sales and marketing or a similar B2B environment with

international service agencies.

• Strong understanding of the IT industry, including cloud services, managed IT solutions,

etc.

• Strong sales and negotiation skills with a track record of achieving sales targets.
• Excellent written and verbal communication skills.
• Proficiency in digital marketing tools and platforms, including Google Analytics, social

media management, and email marketing.

• Analytical mindset with the ability to interpret data and generate actionable insights.
• Creative thinking and the ability to develop innovative sales and marketing strategies.
• Analytical mindset with the ability to interpret sales data and market trends.
• Strong project management and organizational skills.
• Collaborative team player with the ability to work effectively across departments.
• Familiarity with CRM software and marketing automation tools is a plus.
• Knowledge of relevant compliance and regulatory requirements in IT services sales and

marketing

Location : Coimbatore

• Delivering a high-quality application
• Integrating with front-end developers 
• Ensuring a required level of performance
• Writing test-backed server-side code
• Analyzing requirements and designing new functionality
• Supporting and fixing existing functionality
• Selecting and using the most appropriate and efficient technologies for a particular application
• Designing and building application layers

• Proficiency in ( C# | Visual Basic, depending on the specific project )
• Experience using .NET ( 4.5+ | Core )
• Experience in developing ( ASP.NET MVC | ASP.NET Core MVC ) applications
• Senior knowledge of ( Entity Framework 6.* | EF Core | NHibernate | ADO.NET )
• Proficient knowledge in ( MSSQL | MySQL | Oracle | other RDBMS )
• Database design including indexes and data integrity ( if RDBMS is required )
• Dependency injection pattern and IoC containers using at least one of: Autofac, Unity, Ninject, and/or SimpleIoc
• Writing tests with ( NUnit | XUnit | MSTest )
• Implementing enterprise application patterns ( if senior developer is required )
• Understanding of HTML, JS, and CSS
• Familiarity with the client side framework ( jQuery | Angular 1.* | Angular 2.*+ | React | other )
• Familiarity with ( Kendo UI | DevExpress | Syncfusion ) 
• Integrating web analytics tools ( particularly Google Analytics )
• Familiarity with ( Azure Web Apps | AWS Cloud )

• Meeting with technology managers to determine application and website requirements.
• Upgrading existing .NET websites and applications.
• Analyzing system requirements and delegating development tasks.
• Developing technical specifications.
• Writing scalable code for .NET software applications.
• Reviewing and debugging .NET applications.
• Providing support for junior developers.
• Deploying functional websites, programs, and applications.
• Drafting software and application operating procedures.
• Training junior staff.

• Bachelor’s degree in computer science or information technology.
• Previous experience as a .NET developer.
• High-level managerial skills.
• Knowledge of .NET languages including C#, Visual Basic.NET, C++/CLI, J#, and JScript.NET.
• Proficient with front-end development languages including JavaScript, HTML5, and CSS.
• Ability to project manage.
• Excellent problem-solving skills.
• Good verbal and written communication skills.

• While working in a team environment, develop PowerApp applications to design document specifications.
• Provide estimates on a required effort to complete design documents.
• Anticipate risks and issues early and coming up with solutions.
• Keeping up to date with the latest trends and certifications while understanding how these relate to the services the company offers.

• Microsoft Dynamics CRM Development experience, with at least 1-year PowerApp development experience
• PowerApps, Power Automate, REST API integration, Azure Functions, Integrations with Dataverse.
• An IT software development background with a minimum of 3 years of Software development experience
• Knowledge of SDLC and Agile methodologies
• Ability to provide technical advice and proven technical expertise in developing and building fit-for-purpose solutions.

Job Description: 

 
• Responsible for the Strategy, Roadmap, Architecture, Design, Engineering and Lifecycle Delivery of our End User Devices, ensuring they are current and meet the needs of the business.  These technologies include physical devices, Operating Systems, Device Software, printing and mobility services
•        SCCM, (Windows 10, MAC & Linux) desktops, Modern Endpoint Management, InTune, endpoint security
•        Customer focused, confident and articulate with lots of experience in stakeholder meetings and presentations
•        Skills in contributing to technical roadmaps for technologies supported by End users
•        High level understanding of all EUC technology namely SCCM, Nexthink, OS (Windows and Mac) , End point security , Privilege management  , Intune / JAMF
•        Govern the upgrades and compatibility of End User devices to ensure seamless upgrades to the business and new functionality and capabilities are introduced effectively
•        Simplify the environment so our technology is current and delivers a great customer experience
•        Responsible for the management, prioritization and execution of demand
•        Engages with key Stakeholders and Customers to ensure these technologies meet customer needs.
•        Manages our technology partners effectively to ensure that our services are optimized and cost effective
•        Lead a strong technical team to deliver the right technology services to the business to deliver a great customer experience across these services
•        Architecture governance for the Device portfolio to ensure all our technology solutions are designed and implemented to work seamlessly with our applications and infrastructure to deliver a great customer experience.
•        Work across the Infrastructure and Applications team to ensure effective lifecycle management so our IT tools and services are optimized for the business.

• Criteria : BCA / BSc/BE / BTech passouts
• Experience Required : 1 to 2 Years (Freshers Do Not Apply)
• Candidates should be ready to learn (Low-Code .NET based platform)
• Looking for immediate joiners only