50+ Customer Relationship Management (CRM) Jobs in Mumbai | Customer Relationship Management (CRM) Job openings in Mumbai

Inside Sales Executive—ERP Software Solutions (Lower Parel East, Mumbai)

OneSpider Technologies LLP—a fast-growing ERP innovator for Pharma & FMCG—seeks proactive Inside Sales Executives to generate leads, articulate software benefits, and support deal closures.

Job Details:

• Location: Lower Parel East, Mumbai (Onsite, 10 min walk from station)
• Working Hours: Mon–Sat | 10:00 AM – 7:00 PM
• Experience: 1+ year in telecalling or sales
• Education: 12th Pass or Higher

Key Responsibilities:

• Conduct outbound calls/emails to qualify leads and schedule demos.
• Coordinate demo appointments for the sales team.
• Follow up post-demo to drive conversions.
• Maintain CRM data accurately and prepare basic activity reports.

Must-Have Skills:

• Strong verbal and written communication in Hindi & English.
• Proven telecalling or inside sales experience (min. 1 year).
• Basic computer literacy and CRM familiarity.

Nice to Have: Background in accounting, billing, GST compliance, marketing, sales, telecalling, or MSME-focused software.

Perks: Fixed salary + performance incentives | On-the-job training | Clear growth path

Apply Now

Job Title: Business Development Executive – ERP Software (Field Sales)

Location: Mumbai, Maharashtra

Job Type: Full-time | On-site client visits required

Experience: Minimum 1 year in Software / ERP sales

Education: Graduate in Commerce, Marketing, IT, or related fields

Role Overview

Join OneSpider Technologies LLP to drive ERP adoption among SMEs. This field sales role involves generating leads, conducting product demonstrations, and closing deals to help businesses automate their accounting and billing processes.​

Key Responsibilities

• Identify and approach potential clients through various channels
• Conduct client meetings to understand requirements and present ERP solutions
• Demonstrate software features, emphasizing benefits for accounting and billing
• Negotiate terms and close deals to meet or exceed sales targets
• Maintain accurate records of sales activities and client interactions in CRM​

Qualifications

• 1+ year of experience in software/ERP field sales
• Proven track record in B2B sales and lead generation
• Strong communication and negotiation skills
• Basic proficiency in Microsoft Excel and CRM tools
• Familiarity with accounting, billing, or GST software is a plus​

What We Offer

• Competitive salary with performance-based incentives
• Comprehensive training in ERP solutions and sales techniques
• Clear career advancement opportunities
• Supportive and collaborative team culture

Apply Now!

Job Title: Business Development Executive – B2B (Chauffeur & Corporate Cab Services)

Location: Ahmedabad, Bangalore, Chennai, Hyderabad, Kochi & Mumbai

Experience: 1+ year in the chauffeur-driven or corporate cab industry with strong B2B and international client handling experience.

Job Summary:

We are looking for a dynamic and result-oriented Business Development Manager with a background in the B2B clients, strong relationships, proven business and travel industry experience. This role will focus on identifying, engaging, and growing business partnerships with global companies, travel management firms, event planners, and corporate clients who require consistent, high-quality transportation solutions.

Key Responsibilities:

• Manage end-to-end B2B sales cycles – from lead generation and pitching, to negotiation and deal closure.
• Build strong, long-term relationships with international stakeholders to foster loyalty and repeat business.
• Understand global transportation needs and tailor solutions that align with client expectations and service level agreements (SLAs).
• Collaborate with internal teams (operations, customer service, and technology) to ensure smooth onboarding and excellent service delivery.
• Track performance metrics, generate reports, and provide actionable insights to management.

Requirements:

• Minimum 1 year of business development or sales experience in the travel industry mainly in chauffeur-driven, premium cab, or ground transportation industry.
• Proven experience working with B2B clients, having strong relationships with local travel company.
• Strong understanding of global mobility and corporate travel requirements.
• Excellent communication, presentation, and negotiation skills.

Position: Relationship Manager – Home Loan

Bank: Axis Bank

Location: Andheri / Thane, Maharashtra

CTC: Up to ₹3.5 LPA

Age: 25 to 27 years

Experience Required:

Only candidates with prior Home Loan sales experience

Preferably from BFSI or NBFC background

Interested candidates can apply with updated resumes.

Buildesk is seeking a highly motivated and customer-centric Customer Success Manager to cultivate strong client relationships, drive revenue growth, and ensure exceptional customer satisfaction. The ideal candidate will be adept at understanding client needs, proficient in CRM and ERP systems, and possess a proven ability to foster customer retention and expansion.

Responsibilities:

• Client Relationship Management:Develop and maintain robust, trust-based relationships with Buildesk clients.
• Proactively understand client objectives and challenges to ensure alignment with Buildesk solutions.
• Software Proficiency & Training:Achieve mastery of CRM and ERP workflows to effectively guide clients.
• Provide comprehensive training to clients on Buildesk products and best practices.
• Revenue Growth & Account Management:Drive revenue through proactive outreach, including cold calling and consistent follow-up.
• Identify and pursue opportunities for upselling and cross-selling within existing accounts.
• Market & Product Insight:Conduct market research to understand client-specific CRM application needs.
• Articulate the value proposition of Buildesk products and recommend optimal solutions.
• Issue Resolution & Support:Efficiently address and resolve client inquiries, escalating complex issues as necessary.
• Serve as the primary point of contact for post-sales support, ensuring seamless onboarding and ongoing engagement.
• Proactive Engagement & Retention:Conduct regular client check-ins and provide proactive guidance to maximize product adoption.
• Implement and track engagement strategies to achieve target customer retention (80%) and renewal (70%) rates.
• Customer Health & Churn Mitigation:Monitor key customer health metrics within the CRM to identify and mitigate potential churn risks.
• Outbound Communication:Execute outbound calling and follow-up strategies to nurture leads and client relationships.

Qualifications:

• Proven experience in a Customer Success, Account Management, or related role, preferably within a software or technology company.
• Demonstrated ability to deliver effective product training and support software business models.
• Exceptional communication, interpersonal, and presentation skills, with the ability to serve as a liaison between clients and internal teams.
• A verifiable track record of increasing customer satisfaction, retention, and revenue through proactive engagement.
• Strong analytical and problem-solving skills, with the ability to address client issues promptly and effectively.
• Experience in monitoring customer health metrics and implementing strategies to minimize churn.
• Proficiency in CRM and ERP systems.

Ability to take reference from existing client

Ability to generate performance from team & build good relationship with client

Proven track record of achievement of target

Ability to set target & understand product costing with projection

Ready to take the next step in your professional journey? Join the 1Point1 family and nurture your future with us. From personal development to career growth, we provide the soil for your success! Let’s grow together and make every day a new opportunity to blossom.

As a Customer Success Specialist, you’ll be the driving force behind exceptional learner experiences—from the moment they join to achieving their career goals. Your mission? Enhance user love and transform learning journeys into success stories!

What You'll Do:

• Manage the Learner Journey: Own the entire user lifecycle, from onboarding to post-course support, ensuring a seamless and rewarding experience.
• Be the Voice of LearnTube: Engage with learners via calls, chat, and email, resolving queries, offering guidance, and ensuring they get the most out of our courses.
• Drive Performance Excellence: Meet and exceed key performance metrics: quality, productivity, and user feedback, setting new standards for success.
• Build Strong Relationships: Go beyond solving queries: foster deep learner engagement and loyalty by actively listening and responding to their needs.
• Elevate the Learning Experience: Ensure every paid learner receives top-notch attention and support, making their upskilling journey smooth and enjoyable.
• Support Career Success: Help learners land their dream jobs by providing career guidance, insights, and expert assistance in job placements.

About Us: At LearnTube, we’re on a mission to make learning accessible, affordable, and engaging for millions of learners globally. Using Generative AI, we transform scattered internet content into dynamic, goal-driven courses with:

• AI-powered tutors that teach live, solve doubts in real time, and provide instant feedback.
• Seamless delivery through WhatsApp, mobile apps, and the web, with over 1.4 million learners across 64 countries.

Meet the Founders: LearnTube was founded by Shronit Ladhani and Gargi Ruparelia, who bring deep expertise in product development and ed-tech innovation. Shronit, a TEDx speaker, is an advocate for disrupting traditional learning, while Gargi’s focus on scalable AI solutions drives our mission to build an AI-first company that empowers learners to achieve career outcomes.

We’re proud to be recognized by Google as a Top 20 AI Startup and are part of their 2024 Startups Accelerator: AI First Program, giving us access to cutting-edge technology, credits, and mentorship from industry leaders.

What We Are Looking For:

• 1-2 years of experience in core operations/ customer success
• Strong communication & interpersonal skills
• MS Excel proficiency
• Detail-oriented mindset
• Passion for learning & helping others grow

Why Join Us?

• Fast-growing startup: Be part of something big, with real impact on people’s careers.
• High autonomy & ownership: Your ideas matter, and you’ll see them in action.
• Collaborative & transparent culture: Great teamwork.
• Endless learning opportunities: Upskill while helping others do the same.

As a B2B Marketer, you will handle marketing efforts for brand awareness. As well as, lead generation, web site development and content curation/creation, and sales collateral.

Roles and Responsibilities

• Design content marketing strategies and set short-term goals.
• Online and offline marketing: hands-on experience with digital media, including SEM, display, social, email, and affiliate channels.
• Experience working with a sales team in both Sales Enablement and Account-Based Approach.
• Knowledge of Demand Generation tactics and Lead Conversion principles.
• Understanding of A/B and multivariate testing, user segmentation, and reporting processes.
• Ability to create value propositions that communicate clearly to targeted audiences.
• Extensive experience creating audience segments and developing marketing campaigns that deliver a targeted message and create affinity with brands.
• Accomplished at leveraging full value from marketing automation processes and tools.

Requirements

• Degree in Marketing or relevant field.
• 3+ years of hands-on marketing experience in a B2B role.
• Excellent understanding of B2B marketing.
• Demonstrated ability to manage the budgeting process and use of analytical skills.
• Proven track record in delivering marketing campaigns that drive sales growth.
• Ability to remotely create and manage marketing strategies.
• An understanding of agile marketing, to identify and focus on high-value projects and then continuously and incrementally improve the results over time.
• Excellent communication skills.

One Point One Solutions help you build the career you’ve always dreamed of. Start today, so that a year from now, you’re glad you did.At 1Point1, we provide numerous opportunities for professional growth and development. Whether you are at the beginning of your career or aiming for advancement, we are committed to assisting you in reaching your objectives. With the appropriate support and a well-defined pathway, success is attainable."

Responsibilities:

• Close Deals: Use effective sales strategies to close real estate deals and provide a smooth experience for clients.
• Property Marketing: Promote Acequare Realty properties through targeted outreach and presentations.
• Meet Sales Targets: Consistently achieve revenue goals by converting leads into clients.
• Lead Conversion: Engage with leads, understand their needs, and offer tailored property solutions.

Additional Duties:

• Contact potential clients to promote current and upcoming real estate projects.
• Generate leads through calls, meetings, and marketing initiatives.
• Consult with clients to understand their preferences and budget.
• Maintain accurate client information in our CRM.
• Resolve client concerns and ensure customer satisfaction.

Requirements & Skills:

• Experience: Minimum 1 year of experience in real estate sales or telesales, preferably with a CP (Channel Partner) company.
• Sales Success: Ability to meet or exceed sales quotas.
• Lead Conversion: Strong skills in generating leads and converting them into clients.
• Communication: Proficiency in English and excellent interpersonal skills.
• Resilience: Ability to handle rejection and stay motivated.
• Negotiation: Strong negotiation skills to close deals and resolve client issues.

Age Criteria:

• Up to 30 years of age.

Salary Range : 18000/- to 45000/- (Depends upon experience & interview)

• Conduct tele-sales activities, provide product information, and close deals to meet sales targets.
• 1-3 years of experience in HNI customer handling, lead generation, and cold calling; basic MS-Excel knowledge; strong communication skills in English
• Outbound Calling: Make cold and warm calls to potential customers, introduce the company's products/services, and explain their benefits to generate interest.
• Lead Generation: Identify and qualify leads through effective questioning techniques and pitch products based on customer needs.

The role

We are currently seeking an experienced and results-driven Sales Manager to join our team. The Sales Manager will be responsible for driving revenue growth by acquiring new clients and maintaining strong relationships with existing clients. The Sales Manager will play a key role in expanding our client base and achieving sales targets.

Key responsibilities

• Develop and execute sales strategies to achieve sales targets and revenue goals.
• Identify and target potential clients in the assigned territory through market research, networking, and prospecting.
• Build and maintain strong relationships with existing clients, providing exceptional customer service and addressing their advertising needs.
• Conduct presentations and sales pitches to potential clients, effectively communicating the benefits and features of our transit media advertising solutions.
• Prepare and present sales proposals and contracts, negotiating terms and pricing to secure new business.
• Collaborate with the creative team to develop customized advertising solutions that meet the specific requirements of clients.
• Monitor market trends, competitor activities, and industry developments to identify new business opportunities.
• Meet or exceed sales targets and contribute to the overall growth and success of the company.
• Prepare regular sales reports, providing updates on sales activities, revenue forecasts, and client feedback.
• Stay up-to-date with industry trends and developments in transit media advertising, continuously enhancing product knowledge and sales techniques.

Key skills and experience required

• Bachelor's degree in Marketing, Business Administration, or a related field.
• Minimum of 3 years of successful sales experience in the advertising industry, preferably in transit media advertising, Digital Media Sales or related fields.
• Proven track record of meeting or exceeding sales targets.
• Strong communication and presentation skills, with the ability to articulate the value proposition of transit media advertising to clients.
• Excellent negotiation and closing skills, with the ability to create win-win solutions.
• Self-motivated and target-driven, with a proactive approach to sales.
• Ability to build and maintain strong relationships with clients and internal stakeholders.
• Proficient in using CRM software and sales analytics tools.
• Familiarity with the local advertising market and a strong network of potential clients is highly desirable.

**About jhana**

jhana is an early-stage, seed-funded startup that builds intelligent practice tools for the

law across research, drafting, and document management. At jhana.ai, we are

transforming the legal industry with India’s first AI-driven Paralegal. Our product delivers

critical legal insights through advanced AI, producing outputs like redlines, memos, and

risk assessments to streamline workflows for legal teams. Recognized as the Best Legal

Tech Startup in Asia and Oceania by ALITA, we are on a mission to empower professionals

with technology that drives efficiency and excellence.

**Position Overview**

We are looking for a dynamic and driven Account Manager with **3-5 years of experience 

in legal ecosystem,** account management, sales and client relations. **A background in 

law is mandatory;** candidates with a passion for client success, excellent communication 

skills, and the ability to manage multiple accounts will excel in this role. The Business 

Account Manager will be responsible for supporting client relationships, ensuring client 

satisfaction, and driving growth within assigned accounts. This position involves regular 

travel for client interaction, both virtually and in-person.

**The day-to-day**

Client Relationship Management

● Serve as a key point of contact for assigned clients, building and maintaining strong relationships to ensure satisfaction and long-term engagement.

● Proactively communicate with clients to understand their needs, resolve issues, and provide solutions that align with their goals.

● Provide exceptional client service, consistently striving to exceed expectations and deliver value. Account Growth & Retention

● Support account growth by identifying upsell and cross-sell opportunities within assigned client accounts.

● Collaborate with the sales team to develop strategies for renewal and expansion, assisting in the preparation of proposals and presentations.

● Monitor account performance and proactively address any potential risks to client retention. Process & Operations Support

● Assist in implementing account management processes, ensuring efficient workflows and accurate reporting.

● Track and document client interactions, account activities, and progress using CRM tools and account management software.

● Provide insights and feedback on internal processes, helping to identify areas for improvement in client engagement and service delivery. Collaboration with Cross-Functional Teams

● Work closely with internal teams, including sales, marketing, and customer success, to ensure a seamless client experience.

● Coordinate with the product team to relay client feedback, contributing to product enhancements and helping tailor solutions to client needs.

● Participate in team meetings and share updates on client progress, challenges, and opportunities.

Client Meetings & Engagements



● Conduct virtual and in-person meetings with clients to present updates, review performance, and discuss upcoming needs.

● Represent the company at industry events and conferences as needed, enhancing client relationships and expanding professional networks.

**Qualifications & Skills**

● Education:**** Bachelor’s degree in Law.**** An advanced degree in 

Business is a plus. 

● Experience:** 3-5 years of experience in Legal ecosystem. **

● Good to have: 2 years of experience in account management, client 

relations, or sales. Experience in SaaS, or B2B sectors is a plus. 

● Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex information clearly and confidently.

● Organizational Skills: Strong organizational and time-management skills, with the ability to handle multiple accounts and priorities simultaneously.

● Customer-Focused: Passionate about delivering value to clients and ensuring a positive client experience.

● Tech Proficiency: Familiarity with CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.

Preferred Experience

● Experience in the legal industry or with legal tech products.

● Demonstrated success in managing client relationships and meeting account growth or retention goals.

● Knowledge of project management tools and client success strategies. Additional Requirements

● Travel: Travel would be required for client meetings and events. 

● Adaptable & Self-Driven: A proactive attitude and the ability to adapt in a fast-paced, dynamic environment.

Industry: Leading Paint Industry

Job Type: Full-Time (On-Roll)

Work Location: Multiple Locations Across India

• States: Maharashtra, Gujarat, Karnataka, Andhra Pradesh, Telangana, Madhya Pradesh, Bihar, Odisha, Jharkhand, Uttar Pradesh, Delhi, Rajasthan, Himachal Pradesh, Punjab, Noida, Haryana, and West Bengal

Eligibility Criteria:

• Education: BTech / BE (Mechanical, Electrical, Civil) or any relevant degree
• Graduation Year: 2022, 2023, 2024 pass-outs only
• Experience: Freshers & experienced candidates welcome
• Mandatory Requirement: Candidate must own a two-wheeler with a valid driving license

Job Responsibilities:

✅ Sales Target Achievement: Meet and exceed sales targets for assigned locations.

✅ Business Development: Identify and explore new business opportunities to drive revenue growth.

✅ Channel & Influencer Engagement: Build and maintain strong relationships with distributors, contractors, and dealers.

✅ Customer Service: Provide excellent service by addressing client queries and ensuring customer satisfaction.

✅ Market & Competitor Analysis: Stay updated on market trends, competitor activities, and industry developments.

✅ Product Promotion & Network Expansion: Promote company products and expand the sales network in assigned areas.

✅ Commercial Transactions: Ensure smooth financial transactions with channel partners and clients.

Key Skills Required:

✔ Strong communication and negotiation skills

✔ Willingness to work in a field sales role

✔ Ability to build long-term customer relationships

✔ Self-motivated with a result-oriented approach

✔ Basic understanding of sales and marketing principles

Why Join Us?

🌟 Opportunity to work with a leading brand in the paint industry

🌟 Fast career growth with training & development support

🌟 Attractive incentives and performance-based rewards

🌟 Exposure to business development & client management

🌐 Visit our website: www.corporatestalwarts.com

Designation

Business Development Executive

Qualification

MBA

Experience

1 – 3  Years of IT Sales  ( Knowledge of IT Sales & Product )

Location

Pune / Mumbai

Probation period

Up to 3 months

No. of candidate required

1 for Pune / 1 for Mumbai

Responsibility Skills

·        Minimum of 1 to 3 years experience in sales, business development or similar role.

·        Having good knowledge of CRM Software + Sales process.

·        Ability to demonstrate & present CRM and other software to prospect & provide full fledge training to them.

·        Responsible for IT sales(software) for B2B

·        Generate leads through various marketing activities such as cold calling, references and various online sources.

·        Client meetings with Negotiation closure & sales management.

·        The candidate must have good communication skills and convincing skills.

·        Manage all communication with clients over mail & in written.

·        Building Business relationships with current and potential client.

·        Close deal and handle negotiation with the decision makers of prospects.

·        Ability to meet individual & Branch targets.

Mandatory Required Assets

·        Laptop, Bike

Additional Skill

·        Proficiency in CRM software, Market knowledge, Time management and planning skills

·        Good communication skills (verbal and written) and convincing skills

Position: IT Sales Manager

Academic Background: B com/ BA / B. Tech. (Electronics/ IT) / MBA or an equivalent recognized diploma in IT engineering

Experience: 6+Years

Technical Domain Knowledge:

• Exposure/ Information/ Comfort on IT.
• New technologies, vendors, and competitors operating in the vertical
• Cutting-edge sales and customer relationship management concepts across segments.

Professional skills (Functional):

• Customer Focus
• Account Mapping
• Customer needs understanding
• Persuasion & Negotiation skills
• Relationship Management
• Customer Retention
• Service focus

Job Summary: Position Title: Customer Service Executive

Location: Mumbai

Job Description: we are looking a proactive and customer-focused Customer Service Executive to join our team. The ideal candidate will be responsible for managing customer inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, both written and verbal, and the ability to handle customer concerns effectively via email and phone.

Responsibilities:

• Attending inbound calls involves receiving and responding to incoming calls from customers

• Provide accurate and relevant information regarding products, services, company policies, and procedures.

• Respond to customer inquiries via email in a timely, clear, and professional manner.

• Ensure all customer emails are acknowledged and resolved

• Listen actively to customer concerns, complaints, and issues, ensuring full understanding and empathy.

• Resolve customer grievances and complaints quickly and effectively, escalating to higher management when necessary.

• Follow-up with customers to ensure satisfaction after issue resolution and that the solution meets their expectations.

• Identify recurring customer issues and proactively work with internal teams to suggest improvements or preventative measures.

• Assist customers with order tracking, billing inquiries, account management, and product-related questions.

• Inform customers about order status, shipment tracking, delivery delays, or product/service updates.

• Accurately document all customer interactions and complaints in the CRM system, ensuring a clear audit trail.

• Maintain detailed logs of follow-up actions, resolutions, and outcomes.

• Collect customer feedback and report trends to management for continuous service improvement

.

View Job: click here

Job Title: Relationship Manager - CRM

Salary -upto 8 LPA

Location -Mumbai

Job Summary

We're seeking a dynamic and customer-focused Relationship Manager to join our CRM team. The ideal candidate will play a key role in maintaining strong client relationships, ensuring efficient post-sales activities, and managing collections.

Key Responsibilities

- Customer Relationship Management: Serve as the primary point of contact for customers, addressing inquiries and resolving issues promptly.

- Collections and Follow-ups: Manage and oversee the collection process, ensuring timely payments from customers.

- Post-Sales Activation: Facilitate seamless post-sales processes, including onboarding and activation of services/products.

- Demand Letter Generation: Prepare and issue demand letters in compliance with company policies and legal standards.

- Documentation and Reporting: Prepare and manage client-related documentation, including agreements, contracts, and payment schedules.

Requirements

- Experience in real estate is mandatory

- Proficiency in Excel and data management

- Excellent communication and interpersonal skills

- Attention to detail and ability to multitask

- Strong analytical and problem-solving skills

What We Offer

- Opportunity to work with a dynamic team

- Professional growth and development opportunities

- Competitive salary and benefits package

- 5-day working week, 10am-6pm

How to Apply

If you're a motivated and experienced Relationship Manager, please submit your resume and cover letter to [insert contact information].

Hiring Hashtags

#RelationshipManagerJobs

#CRMJobs

#RealEstateJobs

#CustomerServiceJobs

#SalesJobs

#MarketingJobs

#MumbaiJobs

#JobOpening

#CareerOpportunity

#HiringNow

As a Digital Marketing Specialist, you will be responsible for developing, implementing, and managing digital marketing strategies to increase brand awareness, drive website traffic, and generate leads. You will work closely with the marketing team to create engaging content and optimize campaigns across various digital channels.

Roles & Responsibilities:

• SEO Management: Optimize website content and structure to improve search engine rankings and drive organic traffic.
• Content Creation: Develop and manage engaging content for blogs, social media, email campaigns, and other digital platforms.
• Social Media Marketing: Create and execute social media strategies to enhance brand presence and engage with the audience across platforms.
• Email Marketing: Design and implement email marketing campaigns, including newsletters and promotional offers, while analyzing performance metrics.
• PPC Advertising: Manage paid advertising campaigns (Google Ads, social media ads) to drive targeted traffic and improve ROI.
• Analytics and Reporting: Utilize tools like Google Analytics to track and report on campaign performance, providing insights and recommendations for improvement.
• Brand Development: Assist in developing a cohesive brand strategy and ensure consistent messaging across all channels.
• Market Research: Stay updated on industry trends and competitor activities to identify new opportunities for growth.
• Collaboration: Work with cross-functional teams, including sales and product development, to align marketing efforts with business objectives.

About us:  

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India. 

Customer Experience Executive (Chat & Email)

Location: Prabhadevi, Mumbai

Job Description

• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms

• Provide accurate information and support to customers, addressing their concerns and resolving any issues

• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations

• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution

• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers

• Collaborate with internal teams to resolve customer issues and improve overall customer experience

• Meet or exceed productivity and quality standards set for the role

• Maintain customer data and records accurately in the designated systems.

Qualifications & Requirements

• Graduate degree

• Candidate should have 0.6 Months - 3 years of experience in a similar role

• Strong written communication skills, including proper grammar, punctuation, and attention to detail

• Previous experience in customer service or a similar role is preferred

• Proficiency in typing with a high level of accuracy and speed

• Ability to multi-task and effectively manage time in a fast-paced environment

• Good problem-solving skills and the ability to think critically

• Excellent interpersonal skills with a customer-centric approach

• Proficiency in using computers and knowledge of email and chat platforms

Reporting Manager: COO

Responsibilities:

• Develop and maintain dynamic websites and web applications using PHP, HTML, CSS, JavaScript, and other relevant technologies.
• Proficient in frontend frameworks and libraries like HTML, CSS, Bootstrap, jquery, ajax.
• Design and implement both static and dynamic websites catering to client requirements.
• Create and maintain Content Management Systems (CMS) and Customer Relationship Management Systems (CRM).
• Utilize problem-solving skills to troubleshoot and resolve issues in existing web applications.
• Collaborate with cross-functional teams to ensure effective communication and successful project delivery.
• Keep abreast of industry trends and emerging technologies to continually improve development processes.

Requirements:

• Bachelor’s degree in Computer Science, Engineering, or relevant field.
• Proven work experience as a PHP/ CodeIgniter Developer with a strong understanding of frontend and backend development.
• Expertise in creating static and dynamic websites, along with hands-on experience in CRM development.
• Strong problem-solving skills with the ability to analyse and resolve complex issues efficiently.
• In-depth knowledge of PHP frameworks such as CodeIgniter and Laravel, RESTfull APIs.
• Familiarity with version control systems (e.g., Git) and agile methodologies.
• Excellent communication skills and the ability to work in a collaborative team environment.
• Proficiency in MySQL, SQL
• Should be able to integrate thirdparty APIs

Preferred Qualifications:

• Experience in deploying and managing web applications on different hosting platforms.

About the role:

· Monitor relationships with existing customers through CRM systems

· Ensure the CRM system provides an effective sales funnel

· Develop and implement marketing techniques that will drive new customers

· Plan and manage Welcome Email, calls, escalations, handover/possession etc

· Suggest new methods to address customers’ needs

· Track marketing metrics and trends, like conversion rates

· Assist with organizing promotional events to reach prospective customers

Qualifications:

· Technical expertise with CRM and analytical systems

· Strong communication skills along with a customer-oriented attitude

· Graduate, MBA or PG in relevant field with 2-5 years of experience

Business Development Executive - Inside Sales Executive

Job Description

 Responsibilities:-

Communicating with customers, making outbound calls to potential customers

Handling incoming calls and following up on leads & renewal data

Performing market research, Gathering, and processing data.

Assisting and coordinating with the sales team.

Helping Closing sales and achieving sales targets.

 Requirements:-

Bachelor’s degree

Knowledge of computer operating systems and MS Office software.

Ability to work as part of a team.

Excellent written and verbal communication skills.

About Company

BD Software has etched its name as an eminent distributor of IT security solutions in India. The company takes pride in being the Country Partner for Bitdefender solutions. This solution distributed by BD software is the best guarding solution for Government, large Corporate houses, Small and Medium business enterprises, Educational Institutions and the retail consumers alike.

BD Software makes sure to educate their staff, partners and clients about the significance of their solutions. Operating from a registered premise in the satellite city of Navi Mumbai, BD Software has acquired more than two lakh users within a short period. This stands as an example of the hard work and perseverance of the firm and its righteous employees. With more than 60 team members dedicated towards sales, technical support & presales, administration & finance, BD Software is looking towards a good future growth

Communicating with customers, making outbound calls to potential customers

Handling incoming calls and following up on leads & renewal data

Performing market research, Gathering, and processing data.

Assisting and coordinating with the sales team.

Helping Closing sales and achieving sales targets.

 Requirements:-

Bachelor’s degree

Knowledge of computer operating systems and MS Office software.

Ability to work as part of a team.

Excellent written and verbal communication skills.

About Company

BD Software has etched its name as an eminent distributor of IT security solutions in India. The company takes pride in being the Country Partner for Bitdefender solutions. This solution distributed by BD software is the best guarding solution for Government, large corporate houses, Small and Medium business enterprises, Educational Institutions and the retail consumers alike.

BD Software makes sure to educate their staff, partners and clients about the significance of their solutions. Operating from a registered premise in the satellite city of Navi Mumbai, BD Software has acquired more than two lakh users within a short period. This stands as an example of the hard work and perseverance of the firm and its righteous employees. With more than 60 team members dedicated towards sales, technical support & presales, administration & finance, BD Software is looking towards a good future growth

About us

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts, Papabubble – an artistic, youth-oriented global candy brand and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India.

Position: Customer Service Executive

As the Customer Service Executive, you will be responsible for managing and maintaining customer satisfaction. An outstanding customer service executive should possess a proven record of successful customer service and management skills. Along with the team, you will ensure that the customer experience delivers the brand values.

Duties & Responsibilities:

• Educating customers by presenting and explaining retail products, answering queries, and helping customers make selections by building customer confidence and offering suggestions/opinions
• Replenishing retail shelves as per store requirement
• Managing store visual merchandising and managing customer billing and gift-wrapping
• Maintaining the Daily/Weekly/Monthly inventory records and supporting the Store Manager in stock reconciliations
• Maintaining a safe and healthy work environment
• Following the cleaning and hygiene guidelines set by the store

Candidate Qualifications & Skill Requirements:

• Candidate should ideally have 2- 3 years of experience in a similar profile
• Graduate in any stream. Hotel Management qualification/ course will be an added advantage.
• Experience in a retail setting will be an added advantage as well as an experience in luxury retail or hospitality
• Good written and verbal communication skills
• Ability to work well under pressure
• Flexible and works well with a team
• Ability to multitask

Reporting Manager: Store Manager

Roles & Responsibilities: 

• Responsible for the implementation and support for Safetrax tool for large corporates and fleet partners 
• Act as single point contact for all client queries. 
• Serve as a primary point-of-contact for Client satisfaction and act as the liaison between the clients, sales and other functional groups. 
• Managing the entire show of Account Management and supporting clients.
• Owning the long term as well as the short-term growth strategy of the account(s).
• Participate in internal planning activities to develop schedules and align resources for projects and support activities. 
• Showcasing a consulting mindset by acting as a solution provider rather than an order taker. 
• Find opportunities to bring in automation/orchestration in order to enhance client service experience. 
• Respond to queries from potential and existing customers, communicate Safetrax's value proposition and negotiate deals successfully. 
• Understand client needs and address within defined TAT 

Knowledge & Experience: 

• Bachelor's degree and demonstrated prior Account/Service Management experience.
• Information Technology experience 
• Strong written and oral communication skills. 
• Strong Microsoft Office skills (Excel, PowerPoint ) 
• Strong aptitude for learning new technologies and processes and an understanding of how to apply these in a customer facing environment 
• Understand technical risks and supportability parameters 
• Strong decision-making skills. 
• The ability to analyse, think innovatively, adapt and drive new best practices.
• The ability to farm the account through relationship management.

Job Brief:

We are looking to hire a young and enthusiastic professional who is willing to work across different areas to support a very fast-growing business. The individual should be able to engage across diverse cultures. The individual should possess good knowledge of marketing & sales, business development, market intelligence and supply chain. The individual should be acquainted with working in the service industry, understanding / knowledge of data centers is preferred.

Minimum Qualifications & Skills:

•MBA or equivalent must

•Engineering degree must

•Work experience of minimum 2-3 years

•Work experience or knowledge of mission critical

•Excellent communication, interpersonal skills, and a team player

•Experience working in global environment preferred.

•Expert in IT skills (Microsoft tools) and adept in power point presentations.

About us:

Bureau Veritas Primary Integration (BVPI) is a global leader in data center consulting services and is part of the Bureau Veritas Group, focusing on mission-critical data center facilities planning, construction, and operation. We are partners to the world’s most renowned hyper-scale, co-location, technology, financial and telecommunications companies, building, operating, or occupying data centers around the globe.

With high-quality service delivery commitment, we build trust by helping clients meet challenges, thus helping in Shaping a World of Trust. www.bvpi.com

Key Responsibilities:

•Strategic sales & business development support

oSupport regional business teams with bid management process to meet sales target for thecompany.

oReview opportunity pipelines and provide market intelligence to business teams

oReview and track competitor movements

oCRM tool management

•P2P process management & coordination

oWork with project teams to understand requirements and co-ordinate within the network(across 140 countries) to source resources for the project. Management of end-to-end process.

oSupport in identifying external strategic partners and onboard within business. Managementof end-to-end process.

•Finance support & management

oSupport business controller with invoice management

oProvide assistance in tracking business KPI’s

•Any other tasks assigned by management from time to time

SPAY FINTECH PVT LTD is looking for a talented [Banking Alliancer] to join our growing Banking Alliance team!

*About SPAY FINTECH PVT LTD*

SPAY FINTECH PVT LTD is a leading provider of innovative payment solutions in India. We are committed to empowering businesses and individuals with secure, convenient, and affordable financial services. 

*About the Banking Alliance team*

The Banking Alliance team is responsible for building and fostering relationships with key banking partners to expand our reach and offer our services to a wider audience.

*About the role*

In this role, you will be responsible for:

* Developing and maintaining strong relationships with banking partners

* Negotiating and finalizing agreements with banks

* Managing the onboarding and integration of new banking partners

* Supporting the ongoing maintenance and optimization of existing partnerships

* Identifying and analyzing new partnership opportunities

* Contributing to the development and execution of the Banking Alliance strategy

*Qualifications*

* Proven experience in relationship management, preferably within the financial services industry

* Strong understanding of the Indian banking landscape and regulatory environment

* Excellent communication, negotiation, and interpersonal skills

* Ability to work independently and as part of a team

* Strong analytical and problem-solving skills

* Experience working with data and financial models (a plus)

*Benefits*

* Competitive salary and benefits package

* Opportunity to work in a fast-paced and dynamic environment

* Be part of a team that is making a real difference in the financial services industry

Regards

Harsh Porwal

harsh at spay.live

We are seeking a professional and courteous female front desk receptionist to join our team. The ideal candidate will be the first point of contact for our company, providing exceptional customer service and administrative support. The front desk receptionist will greet visitors, answer incoming calls, and perform various administrative tasks to ensure the efficient operation of the office.

Key Responsibilities:

1. Greet and welcome visitors in a professional and friendly manner.
2. Answer incoming telephone calls, determine the purpose of calls, and forward calls to appropriate personnel or departments.
3. Manage the reception area, including keeping it clean and organized.
4. Maintain a neat and orderly front desk area, ensuring all necessary supplies are stocked.
5. Schedule appointments and maintain calendars for conference rooms and meeting spaces.
6. Assist with various office tasks as needed, including mail distribution and package handling.
7. Handle inquiries from clients, customers, and the public in a timely and professional manner.
8. Ensure compliance with company policies and procedures.
9. Perform other duties as assigned by management.

Qualifications:

1. A high school diploma or equivalent is required; an associate’s or bachelor’s degree is preferred.
2. Prior experience in a customer service or administrative role is preferred.
3. Excellent communication and interpersonal skills.
4. Professional appearance and demeanor.
5. Strong organizational skills and attention to detail.
6. Ability to multitask and prioritize tasks in a fast-paced environment.
7. Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
8. Familiarity with office equipment, such as multi-line phone systems and printers.
9. Ability to maintain confidentiality and exercise discretion when handling sensitive information.

Regards

Harsh Porwal

mail your resume on

harsh at spay.live

Company Description

FancyPants is a unique lifestyle boutique that aims to make it simple and affordable for women to explore fashion trends. We stock the most coveted products across a wide range of categories to ensure our clients feel confident and stylish. We are an ALL GIRLS TEAM.

Role Description

This is a full-time on-site role located in Mumbai for a Logistics & Returns Analyst.

Qualifications

• Analytical skills and attention to detail
• Experience in creating key performance indicators
• Customer service skills
• Excellent written and verbal communication skills
• Bachelor's degree in Logistics, Supply Chain Management, or a related field
• Experience working in a fashion retail environment is a plus

Job Description:

• Non Delivery Reports, Return To Origin coordination and analysis
• Returns
• Legal & Trademark Coordination
• Third Party E-Commerce Coordination
• Import Logistics Coordination
• Variety of Minor Responsibility regarding the Website

Industry

• Apparel & Fashion

Employment Type

Full-time

Edit job description

Position – Customer Service Executive (Chat/Email Process)

As a Customer Service Executive (Chat/Email), you will be responsible for providing excellent customer service and support. The ideal candidate will have strong communication skills, be able to work independently, and have a positive attitude. If you have a passion for helping others and providing exceptional customer service, we want to hear from you!

Customer Service Executive Duties:

· Respond promptly and professionally to customer inquiries received through email and chat platforms.

· Provide accurate information and support to customers, addressing their concerns and resolving any issues they may have.

· Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations.

· Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution.

· Demonstrate strong written communication skills, including proper grammar, punctuation, and attention to detail.

· Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers.

· Collaborate with internal teams to resolve customer issues and improve overall customer experience.

· Meet or exceed productivity and quality standards set for the role.

· Maintain customer data and records accurately in the designated systems. 

Candidate Qualifications & Skill Requirements 

· Candidate should ideally have 2 - 5 years of experience in the similar profile  

· Graduate (Any)

· Previous experience in customer service or a similar role is preferred.

· Strong written communication skills in English, including excellent grammar, punctuation, and spelling.

· Proficiency in typing with a high level of accuracy and speed.

· Ability to multi-task and effectively manage time in a fast-paced environment.

· Good problem-solving skills and the ability to think critically.

· Excellent interpersonal skills with a customer-centric approach.

· Proficiency in using computers and knowledge of email and chat platforms.

• Analyse client’s financial status (e.g., income, expenses and liabilities)
• Examine and suggest financial opportunities (e.g., insurance plans, investment strategies)
• Develop sound financial plan and budgets for clients according to their changing needs.
• Help clients implement their plans and carry out transactions.
• Present and sell suitable financial products and services.
• Build strong relationships to retain existing clients.
• Maintain updated knowledge of regulations, practices and financial products.
• Ability to do gap analysis and designing counter action plan (if needed)
• Periodic review with the client on his report as per set plan
• Portfolio rebalancing

Responsibilities

We’re growing quickly on grounds of great customer love & are looking to add a new Retention Marketing Manager to our growth team. Your responsibilities would include (but not be limited to):

● Find key levers for growth in the user journey funnels across all channels (CRM, Digital marketing, direct, etc.) and platforms (App, Web, Mweb, etc.)

● Develop a personalization roadmap and execution plan across teams to help drive better visits/user and visit to buy conversions

● Drive initiatives to maximize LTV

● Manage cross-functional growth projects at both macro and micro levels, working closely with product and functional teams to run experiments, A/B tests, and roll out features on an ongoing basis

● Analytical :- Develop data-backed insights to predict good/bad customer journeys, understand user engagement, new vs retention programs to find levers for growth

Skills You’d be a great fit for the role if you display these qualities:

● Ability to drive data-backed business decisions for revenue growth

● Detail Oriented- Good at problem-solving skills

● Experience of working in unstructured environment and entrepreneurial in nature

• Action-oriented and energetic, with a focused and pragmatic approach to problem

About the job -

We are looking for an Order fulfillment & Support Specialist, where you will ensure smooth and efficient transactions for our buyers and sellers. You will assist users throughout the process, from initial queries to order delivery, resolving disputes, and facilitating payment releases. With a focus on logistics, you will coordinate with shipping partners, track shipments, and provide regular updates to buyers and sellers. You will also be responsible for providing regular updates to buyers and sellers, addressing their queries, and maintaining accurate records of all transaction-related activities.

Your typical day at Anar -

1. Serve as the primary point of contact for buyers and suppliers, ensuring smooth deals.

2. Assist users with their queries and concerns, ensuring their satisfaction and resolving disputes.

3. Take charge of logistics, coordinating shipments and tracking progress for timely delivery.

4. Communicate proactively to keep buyers and sellers in the loop with regular updates, addressing their questions and concerns.

5. Develop a strong understanding of the product and business to enhance the customer experience.

6. Follow up with customers to ensure satisfaction.

7. Maintain accurate records of all transactions, interactions, and important information.

Need to Succeed! -

1. Proficiency in Google documents, Google sheets and Google meet

2. Intermediate or more in Hindi and English

3. Drive to meet daily deal targets

4. A working laptop

5. Preference to candidates with 6 to 36 months of experience talking to people and addressing their queries

Take the next step in your career with us and be part of an exciting journey!

Contract Period: 6–12 months

About Company

Our client is a leading mid‐market investment bank with strong practices around M&A, PE, Capital Markets, Institutional Equities, Wealth Management, Insurance Broking, and Portfolio Management Services.

Roles & responsibilities

• Onboarding, Handling and Managing HNI / Ultra HNI clients.

• Accountable to achieve Annual revenue, AUM & Strategic product targets in the respective geography. 

• Aiming for consistent growth of customer wallet share and book size.

• Advising and meeting clients on their business and investment needs based on their risk appetite and performance objective through various structuring solutions.

• Constantly review client portfolios and give a birds’ eye view.

• Ability to work in partnership with Federal Bank and drive leads & AUM.

• Service existing clients with the support of client servicing team

• Adherence to all regulatory, statutory, and corporate compliance standards 

Requirements

• 8+ years of experience in Wealth Management space

• Must have completed MBA from a premier business school.

• Should have sound understanding of Wealth Management Products (MF, Bonds, PMS, AIFs, PE etc.) & markets.

• English is mandatory and command on local language would be beneficial. 

• Ability to work in tandem with our channel partner and generate leads & business. 

• Good communication and presentation skills

About Company - 

They run a Programmatic-first, Full Funnel Growth Marketing Platform for Digital Marketers and Media Agencies globally.

We combine Machine Learning with Human Intelligence to discover unique audience insights and optimize results across the marketing funnel.

We leverage the power of programmatic media to help brands expand their targeted reach, and deliver non-linear growth by optimizing the marketing funnel for brand lift, search lift and incrementality.

Responsibilities-

1. Ability to translate client briefs into specific actionable items for different departments

2. Handling client engagements at the senior level with client team.

3. Articulate brand requirements and communicate the same to the teams internally

4. Handle the operational job requirements.

5. Should be able to minute meetings clearly

6. Follow up with internal teams for job delivery as per time lines committed

7. Should wear the brand hat and be able to disseminate information internally

8. Conduct market research and data to find out need gaps in the product.

9. Keep a track on competition activities.

10. Ensure all financials in terms of job estimation, billing and collection happens on time.

11. Be the brand custodian 

Requirement -

- Strong Experience in Client servicing and customer success

- Required skills - program management, presentation/communication, number crunching.

- Experience - 3-4 years in the digital media industry

- Not looking for folks with experience outside of the digital media industry

- Someone who have worked with solution providers or publishers managing clients

Responsibilities

• To Attend the inbound calls of HNI customers in both Retail Liabilities & Credit Cards and process the queries.
• To identify and convert the opportunities for cross-selling (banking products).
• Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
• Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
• Complete the logs specified by the process (End-of-day target).
• Adherence to Information Security norms & quality process norms.
• To be aware of and comply with any updates about the process.
• Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.

Requirements

• Graduate
• Preferably 1-2 years with 6 months which should be in a customer service role - Understanding of call centre industry an advantage.
• Excellent communication skills – Verbal & Written.
• Flexible to work 24/7 (For Females: 7 AM till 8 PM) including Sundays/holidays
• Flexible to get scattered 8 Week Offs in a month with 9 hours shift
• Good listening skills and strong communication abilities.
• Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
• Team Player, collaborative Self-motivated person with the ability to act as a role model within the organization.
• Should be able to establish rapport quickly with peers, managers & customers.

IT Senior Manager Requirements:

• A bachelor's degree in computer science or a related field.

• A master's degree in computer science is preferred.

• Proof of continued education, such as software certifications, is desirable.

• Experience with ERP, CRM, Business Intelligence, Warehouse Management (WMS)/Supply Chain Management (SCM), Cloud Storage (Azure/AWS), DAM, MS 365, Marketing Automation and other business applications

• Knowledgeable in successful API integration of CTI and other communication technologies like whatsapp with business applications

• Identifying vendors, developing SOW and wireframes, successfully managing projects to completion for Websites (js/node/react/shopify/wordpress etc) and application development

• Use of low code/no node application development in MS platforms would be desirable

• At least 3 to 5 years of experience.

• Excellent written and spoken communication and interpersonal skills.

• Strong leadership and project management skills.

• Solid analytical and problem-solving skills

Overseeing all technology operations including Software, Networking, Hardware and Security along with evaluating them according to established goals.

• Devising and establishing IT policies and systems to support the implementation of strategies set by upper management with plans for redundancy, zero to no downtime and constantly improving business operations and processes

• Analyzing the business requirements of all departments to determine their technology needs.

• IT Head manages and supervises an organization's technical operations which includes overseeing IT department employees and ensuring all technology. systems and applications support the organization's goals and objectives.

• IT Head should have in-depth knowledge of new software development, be able to prepare Wireframe design & Architecture, able to design and describe SOW for all new IT software development.

• Overseeing all IT operations infrastructure.

• Developing, implementing, and evaluating IT projects in line with organizational objectives.

• Liaising with other departments to determine and address their IT needs and requirements.

• Managing and supervising employees in the IT department.

• Ensuring the maintenance of current projects and technology systems. • Identifying vulnerabilities, the need for upgrades, and opportunities for improvement.

• Proposing strategic solutions and recommending new systems and software.

• Preparing financial budgets and performance reports.

• Building and maintaining relationships with external advisors and vendors.

• Ensuring reported issues are resolved promptly

Experience: 2·4years

location: - Worli ,Mumbai (Hybrid}

Salary/rate: Open to discuss

Designation: Currently, we are scouting for Business Development champions

About us:

Qrata is a talent start-up that partners with fast-moving digital companies globally to scale their teams. Since 2016, We has served over 100 funded start-ups globally (some unicorns tool) and hire teams in the spaces of engineering. growth, design, and product Our mission is to be the top curated talent marketplace while fostering a collaborative, diverse, and inclusive workplace.

 Qrata matches top talent with global career opportunities from the world’s leading digital companies including some of the world’s fastest-growing start-ups using Qrata’s talent marketplaces. To sign-up please visit Qrata: https://www.qrata.co/

About the role:

We are looking for a resilient, empathic business development executive to contribute to the growth of our company.

Job Responsibilities:

• Identify and develop new business opportunities through networking, industry knowledge, current expertise and existing contacts
• Responsible for developing a database of qualified leads.
• Actively seek out new sales opportunities through networking and social media.
• Lead Generation through various portals like Upwork, LinkedIn, Google, etc.
• Proposal Drafting Planning and Overseeing New Marketing Initiatives..
• Proactively initiate contact with potential clients
• Set up meetings with potential clients and understand their requirements.
• Preparing and delivering presentations to potential new clients.
• Communicating with clients via email, virtual conferencing, or Telephone Calling.
• Build and maintain good relationship with existing clients in order to facilitate repeat business
• Persuade clients sign search contracts on exclusive and/or retainer basis
• Assist clients in formulating their expectation and contractual requirement in order for the appropriate candidates to be suitably matched with the role
• Work together with the internal researchers to match the candidates to the profile and create a shortlist
• Professionally present a candidate shortlist to the client
• The candidate is expected to conduct regular face-to-face meetings with the clients and undertake networking activities.

Candidate must be from Recruitment Agency/Firm with minimum 2 years of experience in Business Development for Permanent & Executive Search Positions.

·        A self-starter with desire for success who can spot new opportunities

·        Proven record in business development

·        Driven individual motivated by sales results

·        Excellent communication skills: written, verbal and listening

·        Organised, Presentable and confident

Designation: Account Director Team: Account Management

Grade: 6

Job Location: Mumbai/ Gurugram

Reporting Manager: Business Head

Job Purpose

The Account Director is responsible for maintaining a leadership position in the market by contributing to:

● Success of a set of assigned client accounts, leading to account renewals and upsells

● Building of capable, independent and motivated teams

● Accurate internal planning, budgeting and forecasting

Role Responsibilities & Deliverables

1. Strategic ● Create plans, budgets & forecasts for internal consumption and usage ● Review & vet decoded client briefs of existing clients every quarter and of new clients as they come in ● Create and communicate Annual Operating Plans (AOP) basis the clients’ decoded briefs. Update the AOP incase of significant modifications in the client’s brief or digital platform policies during the course of the year ● Create quarterly execution plans based on internal plans and decoded client briefs ● Update resource planning basis quarterly FTE and utilization mapping ● Maintain monthly client P&Ls ● Ensure achievement of billing targets by the team ● Ensure timely renewal of contracts. Identify any obstacles to contract renewal well in advance, and resolve (or escalate) the same

2. Communication & Coordination

● Monthly / Quarterly (as pre-defined) meetings with clients to build relationship, understand client’s strategic / growth plans and identify upsell opportunities ● Monthly communication with clients to provide updates and collect feedback ● Ensure timely and proactive response to client emails (by self and by team) Mumbai | Gurugram

3. Account Management

● Brainstorm (when required) with relevant teams for client pitches and execution of briefs ● Ensure accurate referencing and industry benchmarking by the team ● Upsell offerings to existing clients based on specifically identified needs of the client ● Strategic intervention and inputs to the competitor analysis process. Identify process improvements, new potential offerings and internal training needs basis the same

4. Finance ● Follow up with the client for any overdue payment and ensure it’s release incase the Associate AD isn’t able to ● Review quarterly financial trackers and update the management on the same. Provide necessary inputs and course correction where required

5. Team ● Hire capable, independent resources that can understand, communicate and execute client briefs accurately ● Create a team culture of research and self-development ● Work with the L&D team to structure training programs that directly impact work quality along with specific competencies

Core Competencies

1. Business & Financial Acumen ● Fluency in comprehending, tracking and maintaining financial data ● Keenness in understanding Client business with the aim at linking team efforts with Client revenue

2. Leadership & Team Management ● Lead by example & mentor team members ● Keep team members motivated at all times ● Ensure quality resources are brought on board ● Provide appropriate level of feedback concerning team progress (via performance reviews and on the job feedback) ● Train, mentor and motivate the team Mumbai | Gurugram

3. Industry Knowledge ● Monitor competitor offerings and identify potential business avenues ● Update self and the team on the latest industry trends

4. Customer Focus ● Keep client needs in mind while framing strategies ● Timely resolution of client escalations

5. Planning & Organizing ● Tactfully prioritise tasks and projects to manage work across brands ● Deliver quality work within deadlines with the available resources

6. Communication ● Excellent written and verbal skills ● Ability to clearly articulate complex ideas and strategies to clients and the team ● Ability to sell work and ideas, and respond positively to feedback

Desired Qualifications & Expereince

1. UG - Any Graduate - Any Specialization OR PG - Any PG Course – Any Specialization; Post Graduation Not Mandatory.

2. Candidates with 5+ years of work experience can apply. Should have preferably been involved in Client Servicing, Strategy and Execution – All three

3. Prior team management experience preferred

4. Proven & demonstrable experience of being able to work under pressure and multi-task. Should be comfortable with handling pressure since the role demands it

Company Name- uFaber Edutech Pvt Ltd.

Shift Timing/ Day- 10:30AM-7:30PM/11AM-8PM

Location-Pune,Kolkata,Mumbai,Noida

Website: www.ufaber.com

Who are we-

uFaber is a well-funded Edutech startup, founded by serial entrepreneurs from IIT Bombay to change the way we learn. We sell high-quality online courses on a variety of topics, from exam preparation to certifications. 

Role and Responsibilities-

• Dialing 50-80+ calls and counseling students who have enquired about the product/ services.
• Scheduling free demo lectures for the students.
• Doing post demo calls and closing sales.
• Maintaining a pipeline of all sales administration using CRM software.
• Work on targets and under pressure as this is a hardcore sales profile.
• Flexible to work on additional days and hours.

What we offer you-

Fixed Pay-3LPA

Performance based incentives-2 to 3LPA

Total Pay-5 to 6LPA

Responsibilities •Deliver leadership to the highest possible standards on all loyalty/CRM related activity to the account: both thought and execution leadership is sought. •Manage all financial matters regarding the account, including deliverables within budgets and revenue targets. Ensure all matters related to collections are conducted in a timely manner. •Maximize revenue potential for the organization through the client partnership. Grow the services and offerings that the organization provides to the client •Using the organization resources and other sources, bring further elements to the loyalty program that would help the client fulfill its objectives •Liaise directly with the client, including when required with the senior management •Convey progress on the account including presenting to the client periodically on achievements and growth. •Build case studies that can be used both with the client and within the organisation to demonstrate the effects of loyalty and working with the organization

Job Description

Our Business Development Executives are responsible for delivering services to clients in the areas relating to business registrations, tax services, and corporate filings. Executives must be capable of engaging with clients on a range of mediums such as phone, email, live chat, and other internet-based communications channels.

A Positive attitude and ability to quickly learn are a must. Training and skill development will be provided by the organization.

Key Skills

• Comprehensive Computer Skills
• Ability to converse with clients over the Phone, email
• Ability to manage and work with multiple clients
• Positive attitude
• Punctual work ethics
• Ability to learn quickly
• Attitude to go beyond job responsibilities to ensure client satisfaction
• Experience working with CRM and Project management tools
• Languages – Proficiency in Hindi and English is mandatory

Job Responsibilities

• Handle customer requests over the phone and email on a daily basis
• Respond to custom requests

Our requirements for consultants include 

- Impeccable communication skills, sales background in Ed-tech or education. 

- Availability to join immediately or within 30 days of offer release.

- proof of incentive/salary slips and minimum 3 referrals from past organizations.

 - The role requires working from the office in Gurgaon, with a 6-day workweek and 9 hours daily from 10 am to 7 pm, with only Sunday off.

• Play an integral role in new business pitches and hold responsibility for the effective on-boarding of new clients and operate as the lead point of contact for any and all matters specific to your customers
• Develop a trusted advisory relationship with key accounts, customer stakeholders and executive sponsors
• Provide strategic pre sales support for sales activities including needs analysis, data review, product demonstrations and other general sales support
• Mine the existing accounts for new business possibilities and utilizing available resources to drive account retention and growth
• Proactively assess, clarify, and validate customer needs on an ongoing basis and document as SOW
• Work cross-functionally with business development, marketing, product, technology and finance teams to ensure the timely and successful delivery of the solutions per to customer needs 
• Analyze latest marketing trends using CRM and analytics tools and tracking industry activities and providing valuable inputs for fine-tuning marketing strategies.

Apply only on this link - https://loginext.hire.trakstar.com/jobs/fk03zmf?source=" target="_blank">https://loginext.hire.trakstar.com/jobs/fk03zmf?source=

LogiNext is looking for an ambitious and committed specialist in Lead Generation who can do what it takes to succeed. You will identify business opportunities and generate interest among the key players. You will develop new prospects and build a great sales pipeline.

You have experience in generating leads and expanding the customer database in a product organization. You are a master in striking an engaging conversation with senior executives and attracting their attention towards the product value.

Responsibilities

Identify prospective clients and build a strong sales pipeline for the Sales Managers via cold - calling, out-bound leads, email communications, LinkedIn, referrals and other direct marketing methods Find unique ways to attract the attention of C-level executives of retail, FMCG, transportation, courier, manufacturing and e-commerce companies across Asia and North America to influence them to use LogiNext Product suite Initiate appointments with Sales team and sync-up with the respective Sales Manager to determine meeting output and follow up aggressively to close the deal Communicate status on a daily, weekly and monthly basis via phone and emails in accordance with the strategic plan and goal as developed by the Sales Head Log and record each-and-every outreach made, in CRM, producing regular activity reports as requested by Sales Head Act as a bridge between Marketing and Sales. Be cognizant of each marketing initiative, and work toward corporate objectives

Requirements

Bachelor’s degree or equivalent in the field of computer science, information technology, mathematics or similar domains 2-3 years of experience in lead nurturing, lead generation and appointment setting Possessing good understanding of sales cycle, with a proven track record in a product organization Good working knowledge of enterprise technology and SaaS market Ability to take ownership, must work well individually or as a team member and to prosper in a fast-accelerating sales environment Knowledge of using CRM would be an added advantage Excellent selling skills, presentation skills, verbal and written communication skills and time management skills are essential Comfortable working in US shift All in all, someone who loves talking, engaging and selling round the clock

Qualification: Doesn’t matter. Skills and experience do.

Objectives of this Role

• Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction
• Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team
• Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings

Daily and Monthly Responsibilities

• Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
• Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals
• Collaborate, problem solve, and/or strategize upcoming client meetings with team members
• Prepare necessary documentation or visuals for client to demonstrate performance of campaigns; analyze trends in NPS scores to identify areas of improvement
• Work with the sales and marketing team to drill customer references and develop case studies

Requisites

• 0-3 years of experience in communications, marketing, sales, account management, or customer success
• Strong verbal and written communication, strategic planning, and project management skills
• Analytical and process-oriented mindset
• Comfortable working across multiple departments in a deadline-driven environment
• Active team player, self-starter, and multitasker who can quickly adjust priorities
• Readiness to travel to client location as and when required
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Work location:

Candidates must be based out of Mumbai. Work from office @ WeWork Malad.

Salary:

We highly value talent and experience. Competitive salary or better.