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Job Description :

We are seeking an experienced ServiceNow CMDB Architect to join our team and lead the design, development, and implementation of the Configuration Management Database (CMDB) within the ServiceNow platform. The ideal candidate will have a strong background in Service Mapping and a deep understanding of the Common Service Data Model (CSDM) to ensure that our ServiceNow CMDB is optimally configured, aligned with ITIL best practices, and supports business-critical processes.

Key Responsibilities :

- Lead the architecture, design, and implementation of the ServiceNow CMDB and related processes in alignment with the business requirements and ITIL standards.

- Implement and enhance Service Mapping solutions to ensure accurate discovery and mapping of services to infrastructure components.

- Design, develop, and maintain CSDM to ensure proper classification, relationships, and data modeling for services, applications, and IT components.

- Collaborate with stakeholders to gather and understand requirements and translate them into effective CMDB and Service Mapping strategies.

- Oversee data governance, quality, and integrity in the CMDB, ensuring that configuration items (CIs) are accurately tracked and managed.

- Create and enforce best practices for maintaining and updating CMDB, Service Mapping, and CSDM.

- Provide expertise in ServiceNow implementation, configuration, and integration with other ITSM modules (Incident, Problem, Change Management, etc.).

- Work closely with the IT operations, security, and service management teams to align the CMDB with operational needs.

- Guide and mentor junior ServiceNow developers and administrators on CMDB and Service Mapping best practices.

- Perform regular audits and assessments of the CMDB and Service Mapping configurations to ensure alignment with the evolving business needs.

Required Skills and Experience :

- ServiceNow CMDB Architecture experience with extensive involvement in the design and implementation of CMDB processes.

- Strong expertise in Service Mapping within ServiceNow and its integration with infrastructure components.

- Deep knowledge of CSDM (Common Service Data Model) and the ability to map complex relationships and structures.

- Extensive experience in ServiceNow platform configuration and customization (including updates and releases).

- Strong understanding of ITIL best practices and their integration into ServiceNow CMDB and Service Mapping modules.

- Ability to develop and enforce CMDB policies, governance frameworks, and best practices.

- Expertise in managing large-scale CMDB implementations, including data migration, discovery, and reconciliation processes.

- Experience in working with Discovery, Event Management, and Automation modules of ServiceNow.

- Knowledge of scripting and automation within the ServiceNow platform (e.g., Business Rules, Script Includes, etc.).

- Strong problem-solving skills and ability to work in a fast-paced, dynamic environment.

- Excellent communication and interpersonal skills with the ability to collaborate with both technical and non-technical stakeholders.

5+ of experience with the Service Now platform, with a focus on ITOM implementations ,Service Mapping and Discovery modules

Certified in CIS -ITSM , CIS - Discovery, CIS - Service Mapping

Manages and improves ServiceNow Discovery and ServiceNow Services Mapping for on-prem / cloud inventory

Define configuration items and classes, attributes, data collection, and governance that are important to support other ITSM modules and business objectives

Hands-on experience in Building and supporting integrations with data sources other than ServiceNow Discovery

Expertise in Setting up and administration of MID servers

Create/update/remove Discovery ranges and schedules

Monitor CMDB health and resolve conflicts between data sources. Interpret Discovery logs and data to diagnose issues.

Expert knowledge in defining identification and reconciliation rules

Area of Responsibility

Incident Mgt

Release Management

License Mgt

Vulnerability Mgt

Patching

Clone Downs

Upgrades, including skips and testing

DSA (Distributed Security Access) and MyAccess

DR Testing

Configuration Chgs

Review System Performance

Answer Platform Level Questions

Certificate Management

Firewall Rule Management

Functional ID/Service Account Management

Manage passwords in 5/3 Vaults

Monitor Daily, weekly and monthly jobs

Manage 30+ Integrations with other systems

Review Error Logs

Software Code Management (e.g. GitHub)

Data Extracts

Audit Support

Maintain prod and non-prod environments (10)

Code Reviews

Maintain 5/3 development standards

Skills – Jboss, DevOps, ServiceNow, Windows Server.

JD - Application Maintenance -- Must have -- Installation and configuration of Custom/Standard Software e.g., FileZilla, JDK, OpenJDK Installation and configuration of JBOSS/Tomcat Server, Configuration of HTTPS certificate in JBOSS/Tomcat, Windows Event Viewer/IIS Log/ Windows Security /Active Directory, how to set Environment variable, Registry value, etc. Nice to Have --- Basics of Monitoring Knowledge of PowerShell, MS Azure Devops, Deploy and Configure application, how to check Last installed version of any software/patch, ServiceNow , ITIL , Incident Management , Change Management

Required Qualifications:

• Prior Experience in ServiceNow development and administration in an enterprise environment.
• Ability to configure, develop, and implement functionality within ServiceNow.
• ServiceNow System Developer, Administrator Certification.
• Ability to relate to software engineering challenges and practices.

Preferred Education/Experience:

• Education: BS degree in Computer Science or Engineering or equivalent on the job, hands-on experience.
• Minimum of 4+ years of overall IT experience, with a practical understanding of various technologies and processes such as operations systems, storage, networking, monitoring, and discovery.
• Experience delivering automated solutions and impl12ementation of highly scalable, highly available services.
• Other ServiceNow Micro Certifications.