11+ Service desk Jobs in Pune | Service desk Job openings in Pune

The primary role of Service Desk Analyst is providing first level support through calls/web/chat/Email and handling the resulting incidents or Service Requests using the incident management and Service request fulfilment processes in line with Service Desk objectives.

Project/Process:

• Responsible for service Request fulfillment, Incident Mgmt (First level resolution) for the End User queries via Avaya call, web tool and mailing/chat system within the agreed service level and defined guidelines.
• Acts as Incident Analyst/Service Request Analyst and responsible for the Day-to-day operation of the Incident Management/Service Request management process.
• Record all End user transactions in Remedy ticketing tool.
• Responsible for handling tickets and capturing quality information by following ticket handling process as defined in Runbook
• Responsible for maintaining SLA/KPI‘s for self.
• Responsible for providing quality deliverables and enhancing customer satisfaction
• Escalate issues to Leads (if unable to resolve, solutions not in database, new issues, unhappy End User, complaint, Demanding End User)
• Contribution to knowledge management by updating/creating the knowledge articles
• Adherence to security and compliance requirements
• Adherence to communication etiquettes
• Quality – Should adhere to the basic guidelines laid down for the ticket/voice quality feedbacks provided by Leads/DAT POCs
• Contribute to and participate proactively in knowledge sharing sessions
• Contribute to Continuous Improvement and Innovation plans (CII)
• Analyst under Batch Process Monitoring shall monitor all the in-scope process/jobs.
• Notify SME’s/Shift Leads in case of any challenges in the process.
• Preparing handover of Batch Process Monitoring report and sharing it with the next shift members, at the end of each shift.
• Notify the lead immediately in case of complaints and escalations
• Participate in Shift Huddles on daily basis and discuss technical/Process updates.

Should have strong hands on experience of 8-10 yrs in Java Development.

Should have strong knowledge of Java 11+, Spring, Spring Boot, Hibernate, Rest Web Services.

Strong Knowledge of J2EE Design Patterns and Microservices design patterns.

Should have strong hand on knowledge of SQL / PostGres DB. Good to have exposure to Nosql DB.

Should have strong knowldge of AWS services (Lambda, EC2, RDS, API Gateway, S3, Could front, Airflow.

Good to have Python ,PySpark as a secondary Skill

Should have ggod knowledge of CI CD pipleline.

Should be strong in wiriting unit test cases, debug Sonar issues.

Should be able to lead/guide team of junior developers

Should be able to collab with BA and solution architects to create HLD and LLD documents

Key skills: java ,selenium,BDD,API testing,Rest assured.
Mandatory Skills:

·         Hands-on knowledge of Maven

·         Appium hands-on

·         Jenkins hands-on

·         Hands-on knowledge of API testing techniques and usage of API tools SOAP UI/JMeter (REST /SOAP)

·         Rest api automation using rest assured

·         Usage of Postman or JMeter tool to modify requests to validate multiple outputs on scenarios.

·         Analyze results of tests and to be able to update existing test suits after API changes

·         Basic Knowledge about CI/CD Concepts

·         Exposure to UI Automation, Selenium, JAVA Rest Assured, TestNG

·         Experience using at least one defect management tool – JIRA, HP ALM, ADO etc.

Nice to have skills:

·         ISTQB foundation certification would be a plus.

AEM Forms Developer would need to have at least 3 years of experience.

3 plus years of experience in application development.

2 years of experience with AEM Forms 6.4/6.5, Adobe LiveCycle ES 2, 3 or 4 Or Adobe AEM Forms focusing on LiveCycle Designer, LiveCycle Workbench, LiveCycle Admin Console.

Experience and working knowledge of designing forms and rules in AEM Forms Designer.

Experience in projects on Dynamic Assembly of PDFs using DDX, Manipulation of PDF using DDX, calling APIs of Output and Assembler service (using Java SDK) Hands on Application Development experience (Workflow in AEM Forms, Output, Reader Extensions, Process Management etc).

Solid knowledge and expertise in JavaScript, Java, REST API, JSON, XSD, XML,PDF, Database - Strong communications skills to effectively communicate at different levels of management.

Experience on adaptive form designs, interactive communication,creating templates and automated workflows.

Educational Qualification: M.Com with 2ND Class and above

Experience: Minimum 3 Years of experience in any organization handling Accounts, Financial Accounting & Administration related work.

Number of Vacancies: 1 Nos

About Employer: Not for Profit (NGO) Organization having office located in Kalyani Nagar, Pune

JD - Junior Accountant

1] Day to Day Accounting Voucher Entry with accuracy in Tally Software

2] Tax related reports preparation

3] Banking & Tax / Legal Related out of office work

4] Must have TDS / GST / Income tax related basic knowledge

5] Experience in Tax Return filing will be added advantage

6] Candidate having experience with CA firm will be added advantage.

7] Any Other task assigned by Reporting Manager related to Accounts & Administration

Salay: Hike on current CTC & as per performance in interview & candidate credentials.

Requirements:

• Bachelor’s degree in computer science, computer engineering or similar.
• Previous work experience as an AngularJS developer.
• Proficient in CSS, HTML, and writing cross-browser compatible code.
• Experience using JavaScript building tools like Gulp or Grunt.
• Knowledge of JavaScript MV-VM/MVC frameworks including AngluarJS.
• Technical lead skills. Can handle a team or independent technical delivery
• Proven experience implementing front-end and back-end JavaScript applications.
• Excellent communication skills.
• Critical thinker and good problem-solver.

Your responsibilities as a Full Stack Developer * Write clean codes with relevant test cases

Roles & Responsibilities-

• Prototype quickly and optimize iteratively
• Integrating front end with server-side logic
• Implement security and data protection measures
• Document the work properly
• Implement feedback received from end-users
• Deployment on cloud
• Understanding of code versioning tools like git

Experience-

• Must have at least 2-3 years of experience in MEAN Stack development i.e MongoDB, Express.js, Angular, and Node.js
• Extensive Experience in API integration and development.
• Working knowledge of HTML5, CSS3, and JavaScript.
• Experience with version control systems and repository management.
• Passionate about writing clean, efficient, and maintainable code.
• Strong analytical and debugging skills and experience building consumer systems at scale.

Required skillset
Applicants must have knowledge and experience in the following:

• Backend frameworks like nodejs, expressjs
• Working with RDBMS
• Familiarity with MongoDB would be beneficial
• HTML, CSS & JavaScript
• Frontend frameworks like Angular, React / Svelte
• A web servers like Nginx
• Familiarity of working with WebSocket’s
• Docker understanding

Must skills:

Hands- on in the following:

• Java 8/J2EE
• Spring boot
• Gradle/Maven
• REST API
• ORM- hibernate/ JPA
• Unit Testing and Integration Testing- Junit/ TestNG

Good to have:

Hands-on in the following:

• CI/CD pipeline deployment
• Messaging- ActiveMQ/RabbitMQ/MQ
• DB2
• Kafka
• NoSQL framework exposure