11+ Remote Desktop Services Jobs in Kochi (Cochin) | Remote Desktop Services Job openings in Kochi (Cochin)

A Desktop Support Engineer is responsible for providing technical support for computer hardware and software issues in an organization's desktop environment. The role involves assisting employees with troubleshooting, maintaining, and resolving issues related to their desktops, laptops, and peripherals.

Job Summary:

1. Hardware Support:

• Install, configure, and maintain desktops, laptops, and peripherals (printers, monitors, etc.).
• Perform hardware repairs and upgrades.

1. Software Support:

• Troubleshoot and resolve software-related issues, including OS installations, software updates, and application support.
• Ensure proper functioning of office productivity software (MS Office, etc.) and enterprise applications.

1. Network Support:

• Provide assistance in connecting workstations to the company network and resolving connectivity issues.
• Troubleshoot network-related issues on desktops and laptops.

1. User Support:

• Assist employees with troubleshooting technical problems, including login issues, system crashes, and application errors.
• Offer guidance on proper system usage and IT best practices.

1. System Maintenance:

• Regularly update and patch desktop systems to ensure security and functionality.
• Backup important files and data as per company policy.

1. Documentation:

• Maintain logs of issues, solutions, and configurations for future reference.
• Document common problems and resolutions for knowledge-sharing purposes.

1. Customer Service:

• Provide excellent customer service and maintain a professional demeanor when dealing with users' technical issues.

Key Skills:

• Technical Knowledge: Proficient in desktop operating systems (Windows, Mac OS, Linux) and office software.
• Problem-Solving: Ability to diagnose and resolve technical issues efficiently.
• Communication: Strong verbal and written communication skills to interact with end-users.
• Networking Basics: Understanding of network configurations and troubleshooting.
• Time Management: Capable of handling multiple requests and prioritizing tasks.

Data Delivery Manager is responsible for managing and overseeing the end-to-end delivery of data

solutions, from data architecture and ingestion to processing, analysis, and reporting. This role

ensures that data projects are completed on time, within scope, and aligned with business

objectives. The Data Delivery Manager works with cross-functional teams, including data

engineers, analysts, and other stakeholders, to deliver high-quality data solutions. Key

Responsibilities: Project and Program Management: o Lead and manage the delivery of data-

driven projects, ensuring they are completed on time and within budget. o Develop and maintain

project plans, timelines, and resource allocation. o Monitor project progress and proactively

identify risks, implementing solutions to ensure successful project completion. o Ensure alignment

between data initiatives and business goals, maintaining continuous communication with

stakeholders. Stakeholder Engagement: o Serve as the primary point of contact between business

stakeholders and the data team, translating business requirements into technical specifications. o

Collaborate with business leaders to understand data needs and develop solutions that meet

those needs. o Provide regular updates on project status, risks, and key deliverables to

stakeholders and leadership teams. o Facilitate meetings to gather requirements and

communicate project milestones. Data Strategy & Architecture: o Oversee the design and

implementation of data solutions that support business objectives. o Ensure adherence to data

governance and quality standards throughout the data pipeline lifecycle. o Collaborate with data

architects to define scalable, secure, and high-performance data architectures. o Support data

integration initiatives across different platforms, ensuring smooth and efficient data flow. Team

Leadership and Development: o Manage cross-functional teams of data engineers, analysts, and

other professionals to deliver projects effectively. o Provide leadership and mentoring to team

members, fostering a culture of collaboration, innovation, and continuous learning. o Set clear

expectations, performance goals, and career development opportunities for the team. o Address

and resolve any team challenges, ensuring high levels of productivity and motivation. Quality

Assurance: o Ensure the accuracy, reliability, and quality of data solutions by implementing robust

testing, validation, and review processes. o Develop and enforce data standards, best practices,

and methodologies to ensure consistent, high-quality deliverables. o Drive continuous

improvement initiatives, analyzing past projects and identifying areas for enhancement. Risk

Management and Troubleshooting: o Identify potential risks to project delivery, including data

pipeline issues, resource shortages, or technical blockers, and implement mitigation strategies. o

Troubleshoot and resolve data-related issues and challenges during the project lifecycle.

Reporting and Analytics: o Oversee the creation and maintenance of data dashboards, reports, and

performance metrics. o Ensure that data solutions provide actionable insights for the business,

driving informed decision-making. Experience: o 5+ years of experience in managing programs

related to data management, data engineering, or analytics. o Proven track record in managing

data projects and delivering data solutions in a timely manner. o Experience with data integration,

data warehousing, and data modeling. o Strong understanding of data pipeline management, ETL

processes, and data analytics. Skills: o In-depth knowledge of data management tools and

technologies (e.g., SQL, NoSQL, ETL tools, cloud platforms such as AWS, Google Cloud, or Azure).

o Proficient in project management methodologies (Agile, Scrum, Waterfall). o Strong leadership

and team management skills, with the ability to drive collaboration across different functions. o

Excellent communication skills with the ability to translate complex data-related concepts into

understandable terms for non-technical stakeholders. o Analytical mindset with strong problem-

solving abilities. o Knowledge of data visualization and reporting tools (e.g., Power BI, Tableau,

Looker) is a plus. Certifications: o Project Management Professional (PMP) or Scrum Master

certification (preferred). o Data-related certifications (e.g., AWS Certified Big Data, Google

Professional Data Engineer) are a plus. Preferred Skills: o Experience with big data technologies

(e.g., Hadoop, Spark, Kafka). o Familiarity with machine learning or AI applications related to data

solutions. o Experience with data governance and compliance (e.g., GDPR).

• Developing and maintaining all server-side network components.
• Ensuring optimal performance of the central database and responsiveness to front-end requests.
• Collaborating with front-end developers on the integration of elements.
• Designing customer-facing UI and back-end services for various business processes.
• Developing high-performance applications by writing testable, reusable, and efficient code.
• Implementing effective security protocols, data protection measures, and storage solutions.
• Running diagnostic tests, repairing defects, and providing technical support.
• Documenting Node.js processes, including database schemas, as well as preparing reports.
• Recommending and implementing improvements to processes and technologies.
• Keeping informed of advancements in the field of Node.js development.

Role: Web Designer/ Developer
 
·Conceptualise the design, formatting requirements, understand end-user needs and strategy development for building the components of the website
· Candidates should be able to visualize responsive website designs
· Good knowledge in building web design templates with relevant tools
· Ability to create Mobile Responsive Designs
·Understand the FTP to upload and maintain web pages to the webserver is a plus
·Experience in JavaScript, jQuery, HTML, HTML5, CSS, CSS3, Bootstrap, Photoshop and Illustrator.
·Capable to work under deadlines and contributes towards team efforts.
· Ability to work on multiple projects & able to interact with clients.
 
Desired Technical Skills:
·Require excellent knowledge in HTML, HTML5, CSS, CSS3, jQuery, JavaScript & Bootstrap
·Knowledge in integrated development tools as Dreamweaver & Visual Studio
·Experience in Photoshop, CorelDRAW, and Video Editing
 
Education: Any degree/ Diploma.
Experience: 6 m- 2 yr.
Salary: As per industry standards.
.

Designation: Business Development Executive
Role: International IT Project Acquisition

Responsibilities:
·Identify strong potential prospects and generate quality leads from designated target geographies.
·Using different online research tools to extract the contact information of prospects.
·Handle the initial discussions and collect the strategic information about the prospects through cold calling, e-mailing LinkedIn, and other sources.
·Identify the decision-maker through different channels and ensuring the optimum conversion within a short span of time.
·Understand complex requirements of the prospects and bringing up the projects for the company.
·Continue prospect engagement and account management throughout the sales cycle until closure.
·Independently collaborate with the technical team for presentation with prospects.
 
Skill & Experience Required
 
·Good written and oral communication without MTI is must
·Strong research and analytical skills.
·Proficient with international Call Centres with a minimum of 1-2 years of US & Australian IT project acquisition experience.
·Strong interpersonal skill, ability to handle the profiles independently and in a team.
 
Experience: 1-2 Years
Strong communication skill in English
Education: Any Bachelor Degree/ Post Graduation
Shift: US & Australian Shifts
Job Location: Cochin
Salary: Best in the industry

• A minimum of 3 years experience as a Technical Lead in Java., Strong experience in design and implementation of high performing and highly scalable websites/applications
• Strong experience in Spring MVC framework and experience in design patterns, unit testing etc..
• Strong experience in AWS services such as EC2, Lambda, S3, ECS, API Gateway and using tools such as Terraform, Ansible
• Strong experience in Endeca, ATG and BCC, Solr, any Headless CMS
• Considerable experience in databases such as SQL Server/Mongo DB is an added advantage
• Good experience in JavaScript frameworks such as Angular/React/VueJS is an added advantage
• Experience in Adobe AEM is an added advantage
• Creative problem-solving skills and ability to effectively communicate and translate feedback, needs and solutions
• Excellent verbal and written communication skills required

• Provide strategic thinking and leadership pertaining in cloud technologies and building scalable websites
• Provide technical leadership and guidance internally to the team and externally to management
• Communicate effectively across all levels of the organization
• Collaborate within and across teams with strong teamwork orientation
• Help maintain a culture of high quality
• Showcasing excellent work ethic and strong sense of ownership of end result
• Understand the structured software development methodologies including design, development and testing in an Agile environment
• Follow all security practices and identify areas and processes where performance and scalability can be improved
• Make and justify recommendations for improvement., Participate in development of solutions in cases of new technology direction and/or proof of concepts
• Should translate business needs into technical solutions with Strong analytical, conceptual and technical skills
• Support the evaluation, selection, design, development and maintenance of the platforms.

Roles & Responsibilities:

1. ·       Identifying quality lead and bringing up the projects for the company through different online platforms
2. ·       Bidding on various portals like PPH/ GURU/ UPWORK / Freelancer and other relevant online platforms
3. ·       Handle the initial discussions and collect the strategic information about the prospects
4. ·       Understand complex project requirements and prepare proposal /bid to generate leads
5. ·       Continue prospect engagement and account management throughout the sales cycle until closure.
6. ·       Independently collaborate with the technical team for presentation with prospects.
7. ·       Scout for new bidding platforms and websites to catch out the opportunities.
8.  
9. Skill & Experience Required
10. ·       Excellent verbal and written communication skills, capable of converting the prospect with good linguistic ability.
11. ·       Must have 1-3 years of experience in Web Development & Mobile Apps project acquisition and closure through the online bidding platforms.
12. ·       Experience with lead generation and prospect management via various online platforms.
13. ·       Must have sound technical knowledge of advanced Web and Mobile technologies trending today.
14. ·       Lead generation through LinkedIn, database, and other social networks.
15. ·       Ability to handle the sales independently or as part of a team
16.  
17. Education: Degree/ any diploma

The ideal candidate is a self-motivated, multi-tasker, and demonstrated team-player. You will be a lead developer responsible for the development and management of two of our customer facing websites. You should excel in working with scaling applications and frameworks.

The core skillset required is:

* Wordpress (inbuilt functions, theme and architecture level understanding)

* PHP

* MySQL

* HTML5 / CSS3

* Javascript (and related frameworks/libraries)

* Git

* RESTful APIs

Responsibilities

• Translating designs and functionality into code
• Maintaining dev and live versions of websites
• Writing clean, high-quality, high-performance, maintainable code
• Develop and support software including applications, database integration, interfaces, and new functionality enhancements
• Coordinate cross-functionally with external and internal teams
• Support test and deployment of new products and features
• Participate in code reviews

Qualifications

• Bachelor's degree in Computer Science (or related field)
• 2+ years of relevant work experience
• Expertise in Object Oriented Design, Database Design, and XML Schema
• Ability to multi-task, organize, and prioritize work

Mentorship and Support

* You will work directly with the Co-Founder of the business who will provide direct mentorship both around development as well as (if interested) help you cultivate business-side skills

About :

1. Employee Management at your Fingertips. PagarBook - India's Best Payroll and Attendance
2. Management tool for Small & Medium Enterprises. Using PagarBook, a business owner can maintain all the records of their employees digitally and can get insights around the same.
3. PagarBook is free & easy to use employee management, work & payroll management software app where you can manage all your staff and employee’s attendance, record the work done by your staff and employees and their salary, payments & advances can also be recorded in this app.
4. Sms & WhatsApp notification to employees and staff about payments, bonuses, daily work, attendance & leaves.
5. The Sales would be done for premium desktop version of the application
6. Benefits of desktop application:
1. Better and Easier accessibility, also available on mobile web
2. Access to rich reports which gives you business knowledge, spend
3. Unlimited free upgrades for a year

About Sales team:

The field sales team at PagarBook is all about solving SME’s customer problems and ensuring we deliver compelling value propositions.

On a typical day, the sales team:

• drives the adoption of a premium version of Pagarbook, sold at a subscription fee per annum
• never-say-no attitude, and comes with a win-all attitude
• At the same time, a core ingredient of the DNA is customer empathy
• We should always ensure the customer is well informed of all the benefits of the solution, before we close the sales.

Responsibilities and Duties of sales associate:

• You will pitch about PagarBook desktop solution on field to customers
• You will explain the benefits of PagarBook desktop solution to customers
  • Better and Easier accessibility, also available on mobile web
  • Access to rich reports which gives you business knowledge, spend
  • Unlimited free upgrades for a year
  • Bulk update features
  • Expense management
• The users can register on the desktop for a free trial for 7 days first
• Sales associate would convert the customer into a paid customer

Mandatory requirements:

• Having your own bike is a must
• Smartphone is a must
• Field sales experience is a must (telecom, FMCG and financial sales experience adds more weightage)
• Graduation in any field is sufficient

Benefits:

• Fixed salary upto 25k
• Targets based incentives (no upper cap, average ~10k per month):
• Petrol allowance ~upto INR 3,000 (on actual bills)
• Initial job posting would be for 3 months - based on good performance, conversion to full time employment would be granted

Key Areas of Responsibility (KRAs):

• Onboarding of Customers
  • Meet 30 new clients a day (tracked)
  • Get free trial enabled for 20 clients a day
  • Get 3 sales (paid customers, 10% conversion) per day - non-negotiable output
• Retaining customer accounts
  • While we build new businesses, cross-selling would be key
  • Customers should keep using PagarBook desktop beyond 30 days of activation
• Grow customer basket size
  • Identify key SME clusters in the city and prepare an acquisition plan
  • Go aggressive and acquire
• Business acumen & key skills
  • Strong knowledge on PagarBook sales process, services and product
  • Local Market and competition knowledge and clear articulation of PagarBook advantages
  • Strong negotiation and influencing skills to create win-win
  • Give continuous feedback to internal teams to improve our customer service level

Finally, remember, you are the PagarBook brand ambassador on the ground! All the best.