8+ Remote Desktop Services Jobs in India

Job Summary:

We are looking for a skilled and customer-focused Desktop Support Engineer to join our IT support team. The ideal candidate will provide technical assistance and support to end-users, troubleshoot hardware and software issues, and ensure smooth day-to-day operations of desktop systems.

Key Responsibilities:

• Provide technical support for desktops, laptops, printers, and other IT equipment.
• Install, configure, and maintain operating systems and software applications.
• Troubleshoot system and network problems, diagnosing and solving hardware/software faults.
• Respond to technical support tickets via phone, email, or in person.
• Set up user accounts, permissions, and passwords in accordance with company policies.
• Ensure data backup and recovery processes are in place.
• Maintain asset records and update inventory logs.
• Coordinate with vendors for hardware replacements or repairs.
• Provide support during software and hardware upgrades.
• Document technical issues and resolutions in the support ticketing system.

Required Skills:

• Strong knowledge of Windows OS (7/10/11), Microsoft Office, and basic networking.
• Familiarity with remote desktop tools and help desk software.
• Basic understanding of Active Directory and system security.
• Good problem-solving and communication skills.
• Ability to work independently and under pressure.

Educational Qualification:

• Diploma / Graduate in IT, Computer Science, or related field.
• Certifications like CompTIA A+, Microsoft (MCP/MCSA), or equivalent are a plus.

Preferred Experience:

• 0–2 years of experience in desktop or IT support.
• Experience in handling onsite and remote support for users.

Job Summary:

We are looking for a skilled and customer-focused Desktop Support Engineer to join our IT support team. The ideal candidate will provide technical assistance and support to end-users, troubleshoot hardware and software issues, and ensure smooth day-to-day operations of desktop systems.

Key Responsibilities:

• Provide technical support for desktops, laptops, printers, and other IT equipment.
• Install, configure, and maintain operating systems and software applications.
• Troubleshoot system and network problems, diagnosing and solving hardware/software faults.
• Respond to technical support tickets via phone, email, or in person.
• Set up user accounts, permissions, and passwords in accordance with company policies.
• Ensure data backup and recovery processes are in place.
• Maintain asset records and update inventory logs.
• Coordinate with vendors for hardware replacements or repairs.
• Provide support during software and hardware upgrades.
• Document technical issues and resolutions in the support ticketing system.

Required Skills:

• Strong knowledge of Windows OS (7/10/11), Microsoft Office, and basic networking.
• Familiarity with remote desktop tools and help desk software.
• Basic understanding of Active Directory and system security.
• Good problem-solving and communication skills.
• Ability to work independently and under pressure.

Educational Qualification:

• Diploma / Graduate in IT, Computer Science, or related field.
• Certifications like CompTIA A+, Microsoft (MCP/MCSA), or equivalent are a plus.

Preferred Experience:

• 0–2 years of experience in desktop or IT support.
• Experience in handling onsite and remote support for users.

What Work You Will be Responsible For:

• Provide remote support of end users' desktops, servers, and networking infrastructures.

• Helpdesk support of MS Office 365 applications and Azure

• Interact with end users to troubleshoot general IT issues and security applications.

• Assist senior engineers on new or existing projects and deployments.

• Manage client networks, Backups, Firewalls, and Security

• Project planning and development

• Documentation of systems and projects

• System monitoring of client networks and managed services.

• Software deployments, patches, updates, and reporting

• Able to work on different schedules throughout the day, including weekends.

Basic Qualifications:

• An Excellent attitude, looking to GROW and work as a team player.

• 8-10 years of work experience with helpdesk and technical project background

• Experience with Microsoft Windows Desktop and Server Editions

• Experience with user creation/management in Active Directory, Entra/AzureAD

• General knowledge and experience with firewalls, routers, wireless networks, and security

• Familiar with productivity applications and networking under Microsoft Windows and Mac OS

• Experience with configuration, installation, and support of desktops

• Experience with Microsoft Office 365 and Azure Virtualization

• Experience working with Office 365 Business tenants.

• A working knowledge of networking concepts (Security+, Network+, CCNA, or similar is a +)

• WatchGuard, Fortinet, SonicWALL, Firewall Experience a PLUS

• Capable of adapting and learning new technologies quickly

• The ability to communicate technical ideas in simple terms.

• A clean-cut appearance for virtual meetings

• ConnectWise Experience a PLUS

Certifications

• One MS Office 365 or Azure Certification is required (AZ-104, AZ-140, AZ-700, AZ-500, or MS-500)

A Desktop Support Engineer is responsible for providing technical assistance to end users, troubleshooting hardware and software issues, and ensuring smooth IT operations. The role involves installing, configuring, and maintaining computer systems, peripherals, and network connections while providing excellent customer service.

Key Responsibilities:

• Install, configure, and troubleshoot desktops, laptops, and peripherals.
• Provide first-level support for software, hardware, and network-related issues.
• Assist users with operating system, application, and connectivity problems.
• Perform system updates, patch installations, and regular maintenance.
• Maintain and manage IT assets, ensuring proper documentation.
• Troubleshoot and resolve printer, scanner, and other peripheral issues.
• Support remote users through phone, email, or remote desktop tools.
• Collaborate with IT teams to escalate and resolve complex technical issues.
• Ensure security protocols and best practices are followed for system safety.
• Document solutions, processes, and user issues for future reference.

Required Skills:

• Strong knowledge of Windows, macOS, and basic Linux troubleshooting.
• Experience with Microsoft Office, email configurations, and software installations.
• Basic networking knowledge (IP addressing, DNS, DHCP, VPN, Wi-Fi).
• Hands-on experience in troubleshooting hardware components.
• Familiarity with Active Directory, user account management, and system policies.
• Good problem-solving and communication skills.
• Ability to work independently and handle multiple tasks efficiently.

Experience & Qualifications:

• Bachelor's degree in IT, Computer Science, or related field (preferred).
• 1-2 years of experience in desktop support or IT helpdesk roles.
• Certifications like CompTIA A+, ITIL, or Microsoft Certified are a plus.

Job Overview:

A Desktop Support Engineer is responsible for providing technical assistance to users, troubleshooting hardware and software issues, and ensuring the smooth operation of computer systems. They install, maintain, and support IT infrastructure, including desktops, laptops, printers, and network devices.

Key Responsibilities:

• Technical Support: Provide first-level support for hardware, software, and network issues.
• Installation & Configuration: Install, configure, and maintain desktops, laptops, operating systems, and applications.
• Troubleshooting: Diagnose and resolve system errors, application failures, and connectivity issues.
• Network Support: Assist with basic networking issues such as internet connectivity, VPN setup, and LAN/Wi-Fi troubleshooting.
• Security & Updates: Ensure system security by updating antivirus software, installing patches, and following IT security protocols.
• User Assistance: Provide guidance and training to end users on IT best practices.
• Peripheral Support: Manage printers, scanners, and other office peripherals.
• Documentation: Maintain records of IT assets, support requests, and resolutions.

Required Skills & Qualifications:

• Education: Diploma/Bachelor’s degree in IT, Computer Science, or a related field.
• Technical Knowledge: Experience with Windows, macOS, Linux, Microsoft Office, and remote desktop tools.
• Networking Basics: Understanding of LAN, WAN, IP addressing, and DNS.
• Problem-Solving: Strong troubleshooting and analytical skills.
• Communication Skills: Ability to interact with non-technical users and explain solutions clearly.
• Certifications (Preferred): A+, N+, MCSA, CCNA, or other relevant IT certifications.

Work Environment:

• On-site or remote support depending on company policies.
• May require flexible hours or on-call support for urgent issues.

A Desktop Support Engineer is responsible for providing technical support for computer hardware and software issues in an organization's desktop environment. The role involves assisting employees with troubleshooting, maintaining, and resolving issues related to their desktops, laptops, and peripherals.

Job Summary:

1. Hardware Support:

• Install, configure, and maintain desktops, laptops, and peripherals (printers, monitors, etc.).
• Perform hardware repairs and upgrades.

1. Software Support:

• Troubleshoot and resolve software-related issues, including OS installations, software updates, and application support.
• Ensure proper functioning of office productivity software (MS Office, etc.) and enterprise applications.

1. Network Support:

• Provide assistance in connecting workstations to the company network and resolving connectivity issues.
• Troubleshoot network-related issues on desktops and laptops.

1. User Support:

• Assist employees with troubleshooting technical problems, including login issues, system crashes, and application errors.
• Offer guidance on proper system usage and IT best practices.

1. System Maintenance:

• Regularly update and patch desktop systems to ensure security and functionality.
• Backup important files and data as per company policy.

1. Documentation:

• Maintain logs of issues, solutions, and configurations for future reference.
• Document common problems and resolutions for knowledge-sharing purposes.

1. Customer Service:

• Provide excellent customer service and maintain a professional demeanor when dealing with users' technical issues.

Key Skills:

• Technical Knowledge: Proficient in desktop operating systems (Windows, Mac OS, Linux) and office software.
• Problem-Solving: Ability to diagnose and resolve technical issues efficiently.
• Communication: Strong verbal and written communication skills to interact with end-users.
• Networking Basics: Understanding of network configurations and troubleshooting.
• Time Management: Capable of handling multiple requests and prioritizing tasks.

Hardware person need to know

1. Latest and old Windows Operating System
2. Linux(ubuntu, centos, others) Operating System
3. Installation of windows and Linux operating system
4. Networking knowledge
5. LAN, Router, Switch configuration and installation
6. Knowledge of computer hardware as like RAM, HardDisk, Motherboard, SMPS, and other parts
7. Knowledge of repairing and replacing of hardware of both desktop and laptop
8. knowledge of installation of different software for both Linux and Windows operating system