11+ Customer Success Jobs in Kochi (Cochin) | Customer Success Job openings in Kochi (Cochin)

About Hamleys:

Hamleys is not just a Toy Store but an entire Toy experience. Currently there are more 125 stores in India and we are present in more than 20 countries. 365 days of play is the brand philosophy of Hamleys. At Hamleys we believe in giving our customers an Instore experience that helps him build memories for lifetime.

Job Title: Fun Consultant

Grade: A1

Role:

• Warmly welcome and approach each customer – customer’s inclination to shop starts right from the first step & eye contact.
• Believes and lives the attitude of “Sheer customer delight” – go beyond
• To efficiently adhere to all “company procedures and policies.”
• To work with the team to achieve award winning “customer service.”

Key Responsibilities:

• Contribute to achieve store KPIs.
• Utilize the knowledge of trends and guide each customer on “what suits better” – in line with the customer needs, individuality and product range.
• Believes and lives the attitude of “Sheer customer delight” – go beyond

Desired Skills & Abilities

• Superior understanding of Indian retailing and global trends.
• Good communication and interpersonal skills - understand customer needs
• Good at relationship building - conversion to sales
• Ability to follow brand and store guidelines
• Good operations experience – receiving stock, inventory keeping, cash handling etc.

We are seeking a skilled Frontend Developer to join our global automotive team. As Frontend Developer, you will be responsible for implementing features for critical application environments for industry leaders in the automotive industry. 

Responsibilities:

Frontend Development: Develop and maintain web applications using AngularJS, Angular 2+, Typescript, AG-Grid, ExtJS.

NodeJS + Express development .

UI/UX Implementation.

Testing & Code Quality: Write and execute unit tests using the Karma framework, ensuring robust and maintainable code. 

Requirements:

Technical expertise: Strong proficiency in AngularJS (Version 1) & Angular (latest Version).

Experience with Websocket technology.

Ideally familiar with NgRx, AG Grid, SVG Rendering.

Experience with Docker.

Strong analytical, communication, and organizational abilities. Easy to work with.

Familiarity with Node.js, Express.js. 

Optional: Experience with our relevant business domain (Automotive industry). Familiarity with IT process frameworks SCRUM, ITIL. 

Skills & Requirements

AngularJS, Angular (latest Version), Typescript, AG-Grid, ExtJS, Node.js, Express.js, NgRx, SVG Rendering, Docker

Our client is a leading mid-market investment bank with strong practices around M&A, PE, Capital Markets, Institutional Equities, Wealth Management, Insurance Broking & Portfolio Management Services. 

Candidate shall be responsible for:

• Relationship management focusing on acquiring and nurturing mid-sized & large Corporates.

• Own the overall sales strategy on lead management, team & targets for your region focusing profitability and market share.

• Strong network across C-level executives of large & mid-sized corporates. • Build the overall sales playbook, training and recruit a sales team to grow quickly across the region.

• Design value proposition/ client acquisition pitches and knack of closing deals efficiently 

• Update and educate oneself continuously on happenings in marketplace, local environment, opportunities etc. which have direct bearing on local operations. • Ensure all necessary knowledge enhancement efforts (including certifications wherever applicable). 

• Good networking with the Insurance Companies / TPAs & other key stake holder relevant to insurance broking arena.

Requirements

Qualification: MBA (Finance / Marketing) or equivalent degree from Tier I & II campus.

Experience: 6 to 10 years of exp in General Insurance Broking / Sales mainly into relationship management.

Other Requirement: 

• Superior technical skills required to understand and propose products or solutions by focusing on client requirements.

• Demonstrated ability to manage multiple stakeholders, communicate effectively with executives and balance competing priorities.

• Strategic thinker with excellent communication skills and attention to detail, as well as having the ability to communicate complex details simply.

• At least one year experience with PHP or NodeJS.
• Experience with at least one Relational database like MongoDB, MySQL or NoSQL
• Experience with multiple PHP frameworks will be plus(e.g Wordpress, Laravel, Codeigniter,Symfony, cakePHP)
• Proficiency with multiple PHP Frameworks.
• Proficiency designing and building APIs.
• Comfortable in a work environment that requires strong problem-solving skills and independent self-direction coupled with team collaboration and open communication
• Thorough knowledge of Ajax, Javascript, HTML,CSS and other web technologies XHTML and HTML5 coding is desirable.
• Experience in both Linux and Windows environment development. Understanding of RESTful web services.
• Work in a fast-paced, creative atmosphere to develop new ideas that adapt to evolving user needs
• Experience using Git / GitHub. Excellent communication skills      

The key skills and expertise needed are:

1. eCommerce/Retail experience can be optional but needs to have experience with any high volume customer facing web/mobile site

2. Web Development, Front End Development, AND In the browser performance profiling

3. Java, Spring Boot, React, Node, Redux, Webpack, Microservices, AND experience with AWS technologies to make the overall application stack more resilient

4. Performance Profiling of web/mobile experiences and experience with working in CICD environment

5. Experience working with Web based and mobile ecommerce sites or similar public facing websites with high customer volume

6. Needs to be able to work at the code level doing performance profile to evaluate how the website and associated digital platform is built to find performance improvement opportunities

• Interact with the Project Managers / Leads / Clients
• Understand the requirements and provide estimates for the planned tasks
• Deliver best quality work without bugs in the estimated time frame
• Help maintain code quality, organization, and automatization
• Collaborate with cross-functional teams to design and release new features
• Help the team to identify and correct bottlenecks, fix bugs
• Excellent analytical and problem-solving skills

• Experience / strong knowledge in both iOS & Android Mobile Application technologies
• Proficient in SwiftUI, Swift, Xcode, Java, Kotlin and Android Studio, Flutter, React Native
• Experience with version control: Maven, Gradle, Git, Cocopods
• Experience in application submission/provisioning process
• Experience in performance and memory tuning
• Good understanding of computer science concepts, design patterns, algorithms, and data structures

• Experience/knowledge in any of the Back-End technologies

Benefits:

• Hybrid WFH policy
• Annual company retreat
• Team lunch

B2B Sales Executive

Sales

• Farmers Fresh Zone aims at unlocking access to safe-to-eat, pesticide free fruits & vegetables directly sourced from our farmers. We are an omni channel platform having both offline and online presence. Backed by the Indian Angel Network, We are one of the first Indian agri-tech firms to introduce unit level traceability for all our products which means consumers can track the origin of a product including details of the farms and farmers.
•  We are all in the quest to create a positive movement, a movement aimed at reducing the gap between a consumer & a farmer, a movement that gives consumers access to safe & non-toxic farmer's produce, a movement that is uplifting the farmer community
• Today we are proud to say that we are connecting 1500+ farmers to urban consumers. We envisage our brand to go global soon, post creating a cemented presence in India.
•  We are not looking for job-seekers, we are looking for impact-creators with a go-getter attitude. We are looking for dynamic individuals who are honestly driven by the cause and are customer obsessed, be it our end user, farmer, vendor or even our internal community.

• To build an effective long-term relationship with the customers and perform sets of sales activities to help the organization run effectively, efficiently, and in support of business strategies and objectives.

RESPONSIBILITY

• Achieve forecasted sales goals
• Manage the sales pipeline and source leads
• Plan and execute sales activities that will ensure sales growth objectives.
• Be able to properly demonstrate the features and benefits of Company instrumentation to customers.
• Set demo session with the potential customer to convert
• Meet customer requirements (responsive, schedule conscious, etc) and maintain relationship
• Provide forecasts, reports, marketing intelligence, and information
• Attend and represent the Company at local exhibitions and meetings.
• On-board customers and keep the communication alive
• Contributes to team effort by accomplishing related results as needed

REQUIREMENTS

• Bachelor's in marketing, business or equivalent
• 1+ years in sales, telecom, broad band, hotels ( oyo )
• Excellent communication and presentation skills
• Solid knowledge of Sales management and b2b sales pipeline management
• Familiarity with analytical, productivity, and reporting tools such as MS Office, Asana, Slack, LinkedIn, PBI, etc...
• Fluency in English,Malayalam is required

Mandatory Skills:

C#, dotnet core


Preferred Skills:
 Good communication skill is mandatory.
 Experience with Dot net with C#

Familiarity with the http://asp.net/">ASP.NET framework, SQL Server and Model-View-Controller (MVC) design pattern

Experience in writing database stored procedures

Good knowledge of REST / SOAP web services.

Understanding of Agile methodologies

Excellent troubleshooting and communication skills

Experience in GIT