11+ Total quality management Jobs in Mumbai | Total quality management Job openings in Mumbai

• Should have handled Voice | Chat | Email audits for a team of 15 to 20 advisors
• Ensure coaching & feedback is done for team members to improve overall customer experience
• Should have an eye for detail & report non-compliance in audit findings
• Good command in MS Excel

Note: We are looking for immediate joiners with 6+ years of experience.

Job Description

UnicornisAI is seeking a Senior Data Scientist with expertise in chatbot development using Retrieval-Augmented Generation (RAG) and OpenAI. This role is ideal for someone with a strong background in machine learning, natural language processing (NLP), and AI model deployment. If you are passionate about developing cutting-edge AI-driven solutions, we’d love to have you on our team.

Key Responsibilities

- Design and develop AI-powered chatbots using Retrieval-Augmented Generation (RAG), OpenAI models (GPT-4, etc.), and vector databases

- Build and fine-tune large language models (LLMs) to improve chatbot performance

- Implement document retrieval and knowledge management systems for chatbot responses

- Optimize NLP pipelines and model performance using state-of-the-art techniques

- Work with structured and unstructured data to enhance chatbot intelligence

- Deploy and maintain AI models in cloud environments such as AWS, Azure, or GCP

- Collaborate with engineering teams to integrate AI solutions into products

- Stay updated with the latest advancements in AI, NLP, and RAG-based architectures

Required Skills & Qualifications

- 6+ years of experience in data science, AI, or a related field

- Strong knowledge of RAG, OpenAI APIs (GPT-4, GPT-3.5, etc.), LLM fine-tuning, and embeddings

- Proficiency in Python, TensorFlow, PyTorch, and other ML frameworks

- Experience with vector databases such as FAISS, Pinecone, or Weaviate

- Expertise in NLP techniques such as Named Entity Recognition (NER), text summarization, and semantic search

- Hands-on experience in building and deploying AI models in production

- Knowledge of cloud platforms like AWS Sagemaker, Azure AI, or Google Vertex AI

- Strong problem-solving and analytical skills

Nice-to-Have Skills

- Experience with MLOps tools for model monitoring and retraining

- Understanding of prompt engineering and LLM chaining techniques

- Exposure to LangChain or similar frameworks for RAG-based chatbots

Location & Work Mode

- Open to remote or hybrid work, based on location

Interested candidates can email their resumes to Sachin at unicornisai.com

Role - Manager (Programmatic)

About Company :-

Our Client is the world’s largest media investment company and is a part of WPP. In fact, we are responsible for one in every three ads you see globally. We are currently looking for a Manager -Social to join us. As part of the largest media agency in India, you’ll have the opportunity to leverage the scale that comes with the job. You will become an integral part of this growing team and will be working with both internal teams and external parties to ensure campaign delivery objectives are met.

This team is responsible for delivering international solutions, particularly in APAC & EMEA, with some global influence. You will enjoy working in a collaborative team environment and will hold a ‘can do’ attitude with the passion to learn and grow.

At APAC, our people are our strength, which is why fostering a culture of diversity and inclusion is important to us.

What your day job looks like at GroupM-Hub:

·        Develop strong relationships with counterparts in Hub regional teams (Europe, U.S., Asia)

·        Lead the training and growth of your local programmatic team

·        Enforce DV360 and TrueView best practices with a focus on platform expertise, consistency, and quality of work delivery

·        Be accountable for consistent work delivery to regional teams by ensuring a high quality of output

·        Serve as point of escalation for your team and take ownership of resolving challenges

·        Provide career development and coaching for your team

·        Line manage 2-5 direct reports with as many as 10 indirect reports

·        Provide timely and actionable feedback to the team to aid in their development, improvement, and progress. Provide awareness and recognition for jobs well done

·        Provide support to in capacity planning & resource management for the team

·        Present strong and effective communication across all level.

What you’ll bring:

·        Working experience in Agency, Trading Desks or Programmatic Tech Partners

·        Actual Campaign execution experience with most of the local programmatic players as well as measurement providers

·        Familiar with DSP and exchange revenue streams and be able to negotiate trading benefits

·        Existing relationships with publishers, programmatic product partners, as well as data providers in the local market

·        Knowledge of different programmatic trading models and their implications to both advertiser’s inventory quality and publisher monetization strategies

·        Being able to articulate difficult technical concepts to non-technical people such as explaining lookalike modeling and cookie mapping to the lay person.

Minimum qualifications:

·        3+ year's professional experience with digital media preferably within a media agency/trading desk

·        Experience in Google Marketing Platform (DV360, CM, GA360).

·        Experience in top AdTech & MarTech platforms.

·        Experience in Client Decks, Programmatic Strategy, New Pitches, etc.

·        Hands on experience and knowledge on programmatic platforms.

·        Clear thought process & strategy to build on existing businesses.

·        Competent in all Microsoft office software

Designation - DevOps Engineer

Urgently required. (NP of maximum 15 days)

Location:- Mumbai

Experience:- 3-5 years.

Package Offered:- Rs.4,00,000/- to Rs.7,00,000/- pa.

DevOps Engineer Job Description:-

Responsibilities

• Deploy updates and fixes
• Provide Level 2 technical support
• Build tools to reduce occurrences of errors and improve customer & client experience
• Develop software to integrate with internal back-end systems
• Perform root cause analysis for production errors
• Investigate and resolve technical issues
• Develop scripts to automate visualization
• Design procedures for system troubleshooting and maintenance

Requirements

• Work experience as a DevOps Engineer or similar software engineering role
• Work experience on AWS
• Good knowledge of Ruby or Python
• Working knowledge of databases and SQL
• Problem-solving attitude
• Team spirit
• BSc in Computer Science, Engineering or relevant field

Minimum 4 to 14 Years OTM Technical / Functional experience

• Must have functional and techno-functional experience in OTM implementation and/or have supported projects dealing with these systems, and/or have worked on OTM Cloud
• Must have strong technical and functional knowledge of the latest OTM Application
• Must have knowledge of preparing mapping document to interface OTM system with EDI, WMS, order management and finance systems, and be able to translate the functional specifications into design specifications for the Offshore Delivery Centre
• Must have ability to write SQL statements for automation agents and other technical topics
• Hands on experience on JSPX/XSL will be additional advantage.
• Experience in end-to-end OTM life cycle/implementations/up-gradation and OTM architecture will be preferred

• Coding and debugging pure JavaScript, polyglot and multi-lingual applications.
• Working closely with Technical Lead/Project Manager to ensure development timelines are met.
• Contribute with ideas to improve system design or streamline product delivery.
• Working with challenging applications involving Real Time Data.
• Working on different platforms including the usage of the Native SDKs provided on JavaScript.

• Strong experience in developing applications using Javascript and Jquery.
• Minimum 6 months of experience in React.JS is a must.
• Experience in any other Javascript libraries is an added advantage.
• Create different types of Charts and Graphics with the help of HTML5 Canvas, SVG etc.
• Should possess understanding of UI design and its behavior across devices (desktops to smart phones).
• Good to have worked with APIs exposed by social media sites like Facebook, Twitter, Instagram etc.
• Experience in working with data structures such as XML and JSON.
• Added knowledge of mobile development frameworks like jQuery Mobile is an added advantage.
• Good communication and problem-solving skills.
• Should be a self-starter and should have the ability to work under pressure.
• Should be passionate about sports.