11+ Strategic service management Jobs in Bangalore (Bengaluru) | Strategic service management Job openings in Bangalore (Bengaluru)

Job Description

AVP-Professional Services APAC & EMEA

Professional Services is a growing and strategically important practice at Acqueon. We believe that Professional Services is a key component of our overall service offering that enables our customers to expand how they work with us and derive additional value. Professional Services delivers custom advisory projects that deepen our strategic client relationships, support the development of new services and drive our overall company growth.

The AVP of Professional Services will work alongside the Head of Services, Support and Customer Success to define and deliver our PS strategy and KPIs. You will have the opportunity to build and set the direction of this developing practice that will improve our customer experience and further enable the growth of Acqueon. We're looking for an experienced service provider/consul tant with a proven track record of creating, selling, and delivering custom services that meet the evolving needs of clients operating in a high growth environment. This is a cross-functional role that requires partnership and coordination with other practices such as Customer Success, Product Management and Sales.

Key Responsibilities

• Manage multiple PS delivery teams responsible for the implementation of Acqueon’ s product for multiple customers
• Own the APAC and EMEA services forecast and pipeline
• Plan and monitor all projects throughout the program life cycle via the Team leaders. Managing risks and issues and taking corrective measurements on projects
• Ensure best practices and processes are adhered to for implementation and work towards continuous improvement
• Ensure customers are taken live within the promised timeframe
• Drive Weekly and Governance meetings with client and internal stakeholders on a regular basis
• Work with Sales, Customer Success and Customer Support teams to ensure that they understand any customizations done or unique needs served for the customer
• Work closely with the product development team to share client feedback and for post-implementation reviews
• Track key metrics and KPIs related to implementation success
• Identify implementation areas that can be automated and work with the product or customer success teams to automate them
• Up-sell / cross-sell Acqueon’ product or services wherever applicable

Key Capabilities

• A bachelor’s or master’s degree in engineering or technology
• 12+ years of mandatory experience in Implementation world class products
• Ability to manage multiple clients and projects/tasks simultaneously
• Proven experience managing pipelines and operational forecasts
• Ability to partner with other key stakeholders to define and implement process, procedure and strategic change
• Exception problem solving and solutions skills
• Customer success-oriented attitude
• Excellent written and oral English skills
• Understanding of how cloud-based applications are delivered and consumed
• Understand of unique features and challenges of SaaS applications
• Exceptional critical thinking skills is a plus
• Flexibility to travel is required
• Timely execution-oriented professionals will be preferred
• Focus on quality and attitude to excel will be a big plus
• He/She should have experience in contact center domain

Bangalore

Acqueon’ s conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, improve collections and re-engage with otherwise-defecting customers.

Acqueon is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

For more information on how Acqueon delivers business value using Conversational Engagement, please visit http://www.acqueon.com/">www.acqueon.com

Job Description - 221135

Cloudera is looking for a highly experienced software engineer with strong expertise in Java development and a specialty in platform architecture to join the Cloudera Lens team.

Cloudera Lens is a high-fidelity, context-rich, and fully correlated self-service observability & optimization tool that analyzes the state and wellness of a customer’s environments and empowers them to proactively discover and address unknown unknowns in their data, scale operations without compromising on performance or costs, and expedite remediation of issues.

As a Java engineer, you will be working in a team of engineers led by an Engineering Manager, collaborating with other engineers and stakeholders in India, United States, and other countries around the globe.

Responsibilities:

• Lead, architecture, design, and implementation of key aspects of the Cloudera Lens data collection, data analytics, data correlations, and recommendations.

• Work with product management, engineering, UX, and documentation teams to deliver high-quality products.
• Interact with partners and customers to help define roadmap and shape the technology.
• Empower team members to deliver high-quality software at a fast pace.

Requirements:

• Proven track record of performance.
• Passionate about software engineering. Clean coding habits, attention to detail, and focus on quality and testability.

• Strong software engineering skills: object-oriented design, data structures, algorithms.
• Experience with containerization orchestration technologies: Kubernetes, Docker.
• Deep knowledge of system architecture, including process, memory, storage, and network management is highly desired.
• Experience with the following: Java, concurrent programming, and related areas.
• Experience with Java memory management, performance tuning and scaling
• Experience in building horizontally scalable products handling multi-terabyte datasets is desirable.
• Experience with relational and non-relational databases: PostgreSQL, Amazon S3.
• Strong oral and written communication skills in English.

Advantageous To Have:

• Experience in building enterprise-grade cloud products.
• Experience with building/using cross-functional observability products.
• BS or MS in computer science.
• Cloud experience: AWS, Azure, GCP.
• Python, Linux, Micro Services experience.

Senior Software Engineer-Frontend

About the role: 

We are looking for passionate, talented, and highly motivated hands-on Front End Developers with a creative edge, strong problem solving skills and strong development fundamentals. We strive to maintain an open culture where everyone is a contributor and feels comfortable sharing ideas and opinions. Our team, drawn from the best product companies, is obsessive in its detailing and our focus is on awesome User Interaction.

Requirements:

• Ability to collaborates with teams to explore existing systems, determines areas of complexity and learns the applications capabilities
• Complete understanding of internal code and workings on any popular open source library will be highly appreciated
• Some record of contribution to any popular front end open source project is a big plus.

Skills that will help you succeed in this role:

• An ideal Senior Front End Engineer would have 3-6 years of experience in building highly scalable UI on the Web/Mobile.
• Highly skilled at building highly performant web applications using  JavaScript, HTML and CSS including frameworks and tools such as React, Redux, Redux saga, Sass, Less etc.
• Ability to write testable, maintainable code that’s easy to understand.
• Experience in modern front-end build pipelines and tools.
• Ability to take complex problems and break them down into smaller tasks.
• An innate curiosity about how things work.
• Strong product and design sensibilities and an obsessive attention to detail.
• Excellent communication skills.
• Self-directed team player who thrives in a continually changing environment.
• We are looking for passionate, talented, and highly motivated hands-on Front End Developers with a creative edge, strong problem solving skills and strong development fundamentals. 

• Any graduate degree    
• 4+ years of experience in the Hospitality industry in a senior Procurement role
• Ability and experience in leading a team
• Strong communication, negotiation and interpersonal skills
• Self-motivated and driven

JOB DESCRIPTION: The Fraud Lead will manage the gameplay fraud for all poker products and work closely with the payments team to create smooth players and gameplay investigations with the outcome being a low level of fraud across the business. You will liaise directly with network partners via multiple communication channels, to assist with fraud issues via providing fast, accurate and thorough responses to numerous contacts per shift. You will be responsible for building and maintaining Gaming Integrity controls related to issues such as collusion, bots/live assistance use, money dumping and more.

Your key job responsibilities as the Fraud Lead in Pocket52 will include:

• Day to day gameplay fraud analysis to identify and prevent fraud in poker
• Ensuring that all team members follow the fraud procedures
• Constant assessment of the fraud process and constant improvement to the processes
• The role involves utilizing a number of detection and investigation techniques in-order to identify high risk accounts, unusual activity, investigates and subsequently close suspicious accounts. 
• You will be proactively investigating and reviewing the player pool for suspicious activity and building cases that result in removing any players who are a threat to the integrity of the games on the Pocket network
• Review customer transactions and gameplay to prevent fraudulent actions.
• Discover new techniques in fraud prevention and customer service using various software and applications
• Monitoring for poker rooms
• Working with the product managers and marketing team to ensure promotions cannot be abused by players

To apply for the Fraud Lead in Pocket52 you will need:

• 3+ years previous experience in managing fraud for online games
• Experience playing online poker and knowledge of the online poker games products, promotion types and customers
• Knowledge of all fraud tools and ability to access products for purpose
• Ability to query and analyse behavioural data in order to identify patterns of fraud
• Ability to manage a heavy workload, prioritising and managing the pressure that comes with managing a critical product vertical
• Technically aware, comfortable working with multiple IT systems, databases and programs
• Solid understanding of game theory optimal (GTO) poker solutions
• Conduct OSINT checks in poker fraud investigations.

HBOX is a US Based Digital Health Company, Enabling Primary Care Providers (PCP) to

capture true Virtual Care Opportunities beyond Telehealth. We enable PCP to

provide Proactive and Continuous Care and add new Recurring monthly revenue

streams without any upfront cost. With our unique distribution and business

model, we are seeing fast acceptance and great adaption with our target

customers. We have built unique and Industry's first Integrated

Hardware, Cloud & AI Technologies based Virtual care Platform for PCP

Market. We are US focused Post revenue company with customers in 7 US States

and growing extremely fast.

We are looking for an Android Developer who possesses a passion for pushing mobile technologies to the limits. This Android app developer will work with their US-based counterpart to design and build the next generation of our mobile applications. This job requires both Android System and UI development competence.

Responsibilities

Design and build advanced applications for the Android platform

Collaborate with cross-functional teams to define, design, and ship new features

Work with outside data sources and APIs

Unit-test code for robustness, including edge cases, usability, and general reliability

Work on bug fixing and improving application performance

Continuously discover, evaluate, and implement new technologies to maximize development efficiency

Requirements

BS/MS degree in Computer Science, Engineering or a related subject

Proven software development experience and Android skills development

Proven working experience in Android app development and

Have published at least one original Android app

Experience with Android SDK

Experience working with remote data via REST and JSON

Experience with third-party libraries and APIs

Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies

Solid understanding of the full mobile development life cycle.

• Serves customers by providing product and service information and resolving product and service problems.
• Attracts potential customers by answering product and service questions and suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.

Skills Required 

• Customer service
• Product knowledge
• Market knowledge
• Quality focus
• Problem-solving
• Documentation skills
• Phone skills
• Listening
• Resolving conflict
• Analyzing information
• Multi-tasking
• communication 
• Fluent English 

• Computer Science fundamentals in object-oriented design, design patterns, data structures, algorithm design,
• Proficiency with Java
• 1+ years of experience contributing to architecture and design in a product setup

Key Responsibilities

• Understand customer needs by collaborating with Product Managers and Business stakeholders
• Design, development, delivery, and support of large-scale, distributed software applications and tools
• Use software engineering best practices to ensure a high standard of quality and maintainability for all deliverables
• Work in an agile, startup-like development environment, where you are always working on the most important stuff.
• Take initiatives and come up with new ideas to invent solutions for customers

Job brief

As an Application Developer at Bridgei2i, you will participate in development and implementation of custom projects and products of Bridgei2i in Business Intelligence Applications. The role includes working closely with lead, testers, project managers, designers. 

You are expected to develop prototypes of the system design and work with lead, backend developers, testers and project managers as appropriate throughout development cycle. You will be developing bug free, maintainable, scalable web applications.

Requirements

• Working knowledge in JavaScript, CSS and HTML, Java/J2EE
• Experience of 1 + year's atleast in application development 
• Possess good knowledge of object-oriented design and development (OOA/OOD), algorithm and data structure
• Basic knowledge of web services (SOAP & Restful)
• Basic knowledge of relation database, SQL
• Knowledge in any of one of UI frameworks (AngularJS, ReactJS, NPM, node.js, JQuery) , or Spring or Struts
• Curiosity and attention to detail 
• Adaptable to changing technology and restrictions, design challenges, deadlines, and project requirements 

At Navi, our mission is to build financial services that are simple, accessible and affordable.

Navi is founded by Sachin Bansal & Ankit Agarwal to build consumer-centric and technology-driven businesses in the BFSI (Banking, Financial Services & Insurance) space.

Responsibilities:

• Work on the development of the Android app for our first product
• Write clean, well-tested code
• Optimise app performance using real profiling data

Requirements:

• 3+ years of software development experience
• Strong computer science fundamentals
• Deep knowledge of Java and Android SDKs, familiarity with Kotlin
• Can write code that is readable, maintainable and testable
• Know the importance of tests and how to approach writing different types of tests

Bonus:

• Know how to use test driven development as a design tool
• Seek to identify key underlying ideas and use those as building blocks before reaching for shiny new tools