2+ Standard operating procedure Jobs in India

About Craft My Plate

Craft My Plate is on a mission to transform how people plan and enjoy food at small to mid-sized gatherings.Our dynamic platter system lets users customize menus, adjust for guest count, and receive high-quality convenience on-time.

With strong early traction, a scalable ops model, and a category-defining product, we are building the most loved brand in the bulk food delivery space.

Role Overview

As our Culinary Product Lead, you will drive the vision, structure, and execution of the core operations. t’s a strategic and operational product role that combines customer satisfaction, pricing logic, kitchen coordination, and its operations. You’ll translate customer needs into delightful, scalable platter offerings, and ensure that what we promise is what we deliver — efficiently and profitably.

This role sits at the intersection of product, culinary, and operations, working with the founders, kitchen team, data analysts, and operations teams.

Key Responsibilities

🧠 Platter Design & Menu Innovation

• Create modular platter structures across cuisines (North Indian, South Indian, Pan-Asian, etc.) based on consumption trends, price brackets, and guest count patterns.
• Define item combinations that balance taste, texture, variety, and cost-effectiveness.
• Regularly introduce new dishes, festive menus, and experimental platters while ensuring operational feasibility.

📐 Portion Planning & Pricing Strategy

• Build logic for portion sizes per dish, per guest, and per meal occasion.
• Develop scalable pricing structures that are intuitive for customers and profitable for the business.
• Conduct competitive analysis across catering and dine-in menus to find sweet spots in price-value.

💸 Food Costing & Profitability

• Work with procurement and kitchen leads to map real-time ingredient costs.
• Continuously improve Gross Margin per platter through smart substitution, waste reduction, and batch efficiencies.
• Track and optimize per-order kitchen production cost vs customer pricing.

🔁 Customer Feedback & Menu Optimization

• Set up a feedback loop to track post-delivery satisfaction by item and platter.
• Analyze cuisine-wise drop-off rates, reorder trends, and complaints to make menu decisions.
• Own A/B testing of new dishes, customizations, and pricing packages.

🍳 Kitchen Collaboration & SOP Building

• Work with the culinary team to document SOPs for plating, portioning, packaging, and delivery time prep.
• Define how new dishes should be produced to ensure consistency across different chefs and time slots.
• Standardize kitchen production playbooks across categories to reduce dependency on individual cooks.

📦 Fulfillment & Delivery Readiness

• Collaborate with packaging & delivery teams to ensure platters are dispatched in a way that preserves quality and presentation.
• Solve for real-world issues like gravy spillage, soggy items, hot/cold mix-ups, and last-mile timing.
• Define item “deliverability” score during product design.

📊 Insights & Decision-Making

• Use data from orders, costs, feedback, and ops to define what goes on the menu.
• Build dashboards with analyst support for real-time menu performance tracking.

Ideal Candidate

• 3 – 8+ years of experience in F&B innovation, culinary product strategy, or kitchen operations
• Strong understanding of menu design, item selection, and cost-volume-profit analysis
• Has worked closely with chefs or kitchen teams in high-volume environments (cloud kitchens, catering, QSR, or hospitality)
• Passionate about food — understands flavor, customer preferences, and product-market fit for meals
• Analytical thinker who loves solving taste-cost-ops tradeoffs with scalable systems
• Comfortable rolling up sleeves to walk the kitchen floor, try the food, tweak the portions, and talk to delivery staff

Bonus Points For

• Experience in startups or early-stage ventures
• Exposure to delivery-first businesses (Zomato, Swiggy, cloud kitchens, etc.)
• Culinary education or professional kitchen exposure
• Working knowledge of cost sheets, food costing software, or ERP tools

What You’ll Get

• A seat at the table to define what India eats during life’s most memorable moments
• Opportunity to work across disciplines — food, tech, logistics, and design
• Competitive salary with potential for equity (ESOPs)

• Fast-paced, execution-first culture with direct access to the founding team

Job Description

 - Payments: Monitoring processing of payments in a timely

manner by the Accounts Executive that you will be supervising

directly.

- Receivables: Monitoring collection of receivables in time. In

addition, oversee that pro-forma and tax invoices are raised

appropriately.

- Recording: Overseeing the accounting function in ensuring

that the P&L and Balance Sheet presents an accurate picture

of our accounts.

- Costing: Playing a crucial role in deriving the unit economics

for our range of products.

- Reporting: You will play a critical role in preparing monthly

management reports on metrics / sales /budgeting to various

process owners to enhance their decision making.

- Standard Operating Procedures (SOPs): You (along with the

CFO) will play a pivotal role in devising the processes by which

the Finance and Accounts function and the

functions/businesses it interacts with, will adhere. This

includes shifting towards more technology-driven processes in

order to streamline Finance and Accounting operations.

- Banking and Third-party Partners: Liaising and coordinating

with our banking partners and other third-party partners

related to Finance and Compliance work.

What we are looking for

 - 1-3 years of experience working in a Finance/Accounting

department of a company or for a Finance/Accounting

services firm.

- Master’s degree relevant to Finance/Accounting

- Excellent knowledge of financial statements and its

mechanics.

- A Team Player with a pro-active and a “go-getter” attitude.

- Critical thinker who comes up with pragmatic solutions with

respect to the task at hand.

- Demonstrable leadership skills in a professional environment.

- Command over MS Office applications (such as Excel, Word,

and Powerpoint) and excellent working knowledge of

accounting software (e.g. Tally).

- Excellent Verbal and Written English communication skills.

- An eye for detail