11+ Six Sigma Jobs in Pune | Six Sigma Job openings in Pune

• Defines and develops the most efficient business process methods, parameters, and procedures. 
• Assists with the development of process requirements, parameters, control plans, flow charts, and instructions. 
• Evaluates existing processes, and recommends and implements improvements. 
• Prepares extensive written documents, process workflow diagrams and business requirements. 
• Researches new solutions through leading industry standards for processes, software applications and systems. 
• Monitors the general technological environment and anticipates trends. 

• General knowledge of business processes and procedures. 
• Intermediate time management, communications, and organization skills. 
• Strong attention to detail. 
• General knowledge pertaining to the implementation, analysis and execution of corporate process improvement initiatives. 
• PCs and various software applications, including MS Word, PowerPoint, Excel, and Visio. 
• Ability to communicate technical info and ideas so others will understand. 
• Ability to successfully work and promote inclusiveness in small groups. 

• Bachelor's degree in Bachelor in Engineering, Information Technology, or business
• Requires two to four years of experience documenting processes, process design, process management, procedures, flowcharts
• Knowledge of agile methodologies
• BPMN methodology is a big plus
• Visio, Bizagi or equivalent tool experience
• Strong consultative experience.
• Plus certification in improvement process (Six Sigma or equivalent)
• Background in technical field is a big plus 
• Business Process Management BPM

We are seeking an experienced and dynamic BPO Team Leader to oversee a team of customer service representatives. The ideal candidate will be responsible for ensuring the efficient day-to-day operations of the team, driving performance, meeting service level agreements (SLAs), and ensuring high customer satisfaction. This role requires excellent leadership skills, problem-solving abilities, and a deep understanding of BPO operations.

Key Responsibilities:

• Lead, manage, and motivate a team of customer service agents to achieve performance targets.
• Monitor and evaluate individual and team performance, providing coaching and feedback to ensure continuous improvement.
• Handle escalated customer queries and resolve issues efficiently.
• Ensure adherence to company policies, procedures, and quality standards.
• Maintain and report on team KPIs and provide regular performance updates to management.
• Facilitate training and development programs to enhance team skills and knowledge.
• Foster a positive and collaborative work environment.

Requirements:

• Minimum of 3 years of experience in BPO operations, with at least 1 year in a leadership role.
• Strong communication and interpersonal skills.
• Ability to work under pressure and handle multiple priorities.
• Proficiency in MS Office and CRM software.
• Ability to motivate, mentor, and guide a team towards achieving business goals.

If you're passionate about leadership and customer service, apply today to join our team in Pune!

Designation – Delivery Manager

Location – Ahmedabad/Pune

Experience – 12 to 18 Years

We are looking candidate who can join us immediately or max in 30 days.

Responsibilities 

Delivery Manager is responsible for owning the delivery of strategic account and the projects within the account. It includes providing inputs on project planning and management for established initiatives. He/She will act as lead subject matter expert within the company regarding technology and domain concerns. Additionally, they will hire and train team member to support business need. They use their industry expertise to improve all aspects of project planning and resource management. 

Bachelor/master's degree in Project Management or Technology field is required with 15+ years of experience. Hands on or working experience with one of more technology like Java, Angular, Mobile Native Development, Cloud – AWS/GCP is must. Individuals who can work well in a collaborative environment and pay meticulous attention to detail, willing to get their hands dirty to solve the problem are the key expectations from the role.

Responsibilities for Delivery Manager

• Working with key project stakeholders to formulate and communicate the business vision, to envision initial requirements, and to scope the project.
• Working closely with key stakeholders to understand project scope and requirements in terms of features and capabilities, understand business processes required to ensure end-to-end delivery of intended project results.
• Identifying and tracking deliverables while gathering and documenting project risks, issues, assumptions, and dependencies and also own Release management
• Practices Agile methodologies like scrum/Kanban and demonstrate best practices to the team in not just execution, but to plan and present a high level plan for project.
• Own multiple projects either in or outside the same account
• Prioritize and updates task schedules. Identifies issues and resolve roadblocks.
• Creating and maintaining all project documentation and project plans.
• Tracking and reporting project progress to stakeholders on agreed cadence.
• Solid understanding of project management methodology and quality metrics is a MUST
• Ability to lead geographically distributed team with varied skills
• Strong people skills, should clearly define career growth plan, give constructive and critical feedback and promote collaborative team culture.
• Communicate the project-related tasks such as plans, timelines, requirements, etc. between different teams.
• Coordinate the release schedule and resources required depending upon the third-party APIs / dependencies, defect backlogs, planned releases, and infrastructure updates.
• Identify the risks that can delay the release and manage them, such that the scope scheduled, and quality of the release is not affected.
• Track the progress and find issues, if any. Always work to improve the process of release.
• Schedule the release readiness reviews before deployment and milestone reviews after each release. Create plans for the implementation and deployment as per the release schedule.
• Provide an exhaustive view of the project status dashboard, plan and give weekly/daily executive status
• Lead the Go-Live activities to deploy the software successfully.
• Team up with relevant development teams responsible for building the automation tools used to develop and deploy the software.
• Schedule the Release meetings to discuss the release schedules with the team and find roadblocks, if any.
• Maintain documentation related to procedures on build and release, various notifications lists, and dependencies.
• Make improvements in the methodologies used for configuration management and development of software that helps to find ways to use in configuration management.

Qualifications for Delivery Manager

• Strong leadership and organizational skills with excellent communication (written and verbal), time management, project planning, people and team building skills.
• Prior experience in managing either of mobile (iOS & Android), Java, or cloud (GCP/AWS) projects is must.
• Conflict resolution to understand various obstacles and apply negotiation skills to find optimal solutions.
• Minimum of 15 + years of career experience out of which minimum 5 years should as developer & 10+ years of experience in managing or performing IT development projects using an Agile approach
• Experience in developing and executing plans, meeting deadlines and operating under tight time constraints.
• Knowledge of development technical stack on mobile, Java, Git source code management, code review process, implementing best technical guidelines would 
  qualify as frontrunner for this role
• Growth mindset & collaboration are distinguishing factors required to succeed in this role
• Ability to bridge gaps with high-level stakeholders.
• Experience with JIRA and JIRA Agile.
• Experience working with distributed teams across different locations and time zones in a culturally diverse environment.
• Demonstrated experience of projects growth is must for this role
• Engineering Degree in Computer Science is must for this role
• Technical & Project Management certifications are desired.

We are looking for a dynamic and self-driven sales representative to join our team. As a SaaS Sales Representative, you will be responsible for driving sales of our recruitment software to new and existing customers. You will identify and qualify leads, create and deliver persuasive sales presentations, and close deals to meet and exceed sales targets.

Key responsibilities:

1. - Identify and qualify potential customers through a variety of methods, including outbound calls, emails, and social media outreach
2. - Understand customer needs and provide solutions through the use of our recruitment software
3. - Create and deliver compelling sales presentations to potential customers, highlighting the benefits and features of our software
4. - Negotiate and close deals with potential customers
5. - Meet and exceed sales targets on a monthly and quarterly basis
6. - Keep up-to-date with industry trends and competitive products

Qualifications:

• - 1- 4 years of experience in a SaaS sales role
• - Proven track record of meeting or exceeding sales targets
• - Excellent communication and presentation skills
• - Ability to build and maintain strong relationships with customers
• - Ability to work independently and as part of a team
• - Experience with CRM software (e.g., Salesforce) is a plus
• - Experience in the recruitment industry is a plus, but not required

If this sounds like a good fit for you, please apply with your resume and a cover letter explaining why you are interested in this role. We look forward to hearing from you!

You will be a part of a full-stack creative team that is responsible for all aspects of the ongoing software development from the initial specification, through to developing, testing and launching.

• Strong knowledge of PHP, MySQL, JavaScript, jQuery, AJAX, HTML5, CSS3.

• Write clean , well-designed code

• Produce detailed specifications

• Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and functionality

• Contribute in all phases of the development lifecycle

• Follow industry best practices

• Develop and deploy new features to facilitate related procedures and tools if necessary

• Proven software development experience in PHP

• Demonstrable knowledge of web technologies including HTML, CSS, JavaScript, AJAX

• Good knowledge of relational databases, version control tools and of developing RESTful web services

Role and responsibilities

• Expertise in AWS (Most typical Services),Docker & Kubernetes.
• Strong Scripting knowledge, Strong Devops Automation, Good at Linux
• Hands on with CI/CD (CircleCI preferred but any CI/CD tool will do). Strong Understanding of GitHub
• Strong understanding of AWS networking and. Strong with Security & Certificates.

Nice-to-have skills

• Involved in Product Engineering