11+ Service Desk Management Jobs in India

Overview

Adesso India specialises in optimization of core business processes for organizations. Our focus is on providing state-of-the-art solutions that streamline operations and elevate productivity to new heights.

Comprised of a team of industry experts and experienced technology professionals, we ensure that our software development and implementations are reliable, robust, and seamlessly integrated with the latest technologies. By leveraging our extensive knowledge and skills, we empower businesses to achieve their objectives efficiently and effectively.

Job Description

We are seeking a skilled DevOps Service Desk Specialist to join our global DevOps team. As a DevOps Service Desk Specialist, you will be responsible for managing service desk operations, system monitoring, troubleshooting, and supporting automation workflows to ensure operational stability and excellence for enterprise IT projects. You will be providing 24/7 support for critical application environments for industry leaders in the automotive industry. 

Responsibilities:

Incident Management: Monitor and respond to tickets raised by the DevOps team or end-users. 

Support users with prepared troubleshooting Maintain detailed incident logs, track SLAs, and prepare root cause analysis reports.

Change & Problem Management: Support scheduled changes, releases, and maintenance activities. Assist in identifying and tracking recurring issues. 

Documentation & Communication: Maintain process documentation, runbooks, and knowledge base articles. Provide regular updates to stakeholders on incidents and resolutions. 

On-Call Duty: staffing of a 24/7 on-call service, handling of incidents outside normal office hours, escalation to and coordination with the onsite team, customers and 3rd parties where necessary.

Tool & Platform Support: Manage and troubleshoot CI/CD tools (e.g., Jenkins, GitLab), container platforms (e.g., Docker, Kubernetes), and cloud services (e.g., AWS, Azure).

Requirements:

Technical experience in Java Enterprise environment as developer or DevOps specialist.

Familiarity with DevOps principles and ticketing tools like ServiceNow.

Strong analytical, communication, and organizational abilities. Easy to work with.

Strong problem-solving, communication, and ability to work in a fast-paced 24/7 environment.

Optional: Experience with our relevant business domain (Automotive industry). Familiarity with IT process frameworks SCRUM, ITIL. 

Skills & Requirements

Java Enterprise, DevOps, Service Desk, Incident Management, Change Management, Problem Management, System Monitoring, Troubleshooting, Automation Workflows, CI/CD, Jenkins, GitLab, Docker, Kubernetes, AWS, Azure, ServiceNow, Root Cause Analysis, Documentation, Communication, On-Call Support, ITIL, SCRUM, Automotive Industry.

  Job Description:

We are looking to recruit engineers with zeal to learn cloud solutions using Amazon Web Services (AWS). We\'ll prefer an engineer who is passionate about AWS Cloud technology, passionate about helping customers succeed, passionate about quality and truly enjoys what they do. The qualified candidate for AWS Cloud Engineer position is someone who has a can-do attitude and is an innovative thinker.

• Be a hands on with responsibilities for the installation, configuration, and ongoing management of Linux based solutions on AWS for our clients.
• Responsible for creating and managing Autoscaling EC2 instances using VPCs, Elastic Load Balancers, and other services across multiple availability zones to build resilient, scalable and failsafe cloud solutions.
• Familiarity with other AWS services such as CloudFront, ALB, EC2, RDS, Route 53 etc. desirable.
• Working Knowledge of RDS, Dynamo DB, Guard Duty, WAF, Multi tier architecture.
• Proficient in working on Git, CI CD Pipelined, AWS Devops, Git, Bit Bucket, Ansible.
• Proficient in working on Docker Engine, Containers, Kubernetes .
• Expertise in Migration workload to AWS from different cloud providers
• Should be versatile in problem solving and resolve complex issues ranging from OS and application faults to creatively improving solution design
• Should be ready to work in rotation on a 24x7 schedule, and be available on call at other times due to the critical nature of the role
• Fault finding, analysis and of logging information for reporting of performance exceptions
• Deployment, automation, management, and maintenance of AWS cloud-based production system.
• Ensuring availability, performance, security, and scalability of AWS production systems.
• Management of creation, release, and configuration of production systems.
• Evaluation of new technology alternatives and vendor products.
• System troubleshooting and problem resolution across various application domains and platforms.
• Pre-production acceptance testing for quality assurance.
• Provision of critical system security by leveraging best practices and prolific cloud security solutions.
• Providing recommendations for architecture and process improvements.
• Definition and deployment of systems for metrics, logging, and monitoring on AWS platform.
• Designing, maintenance and management of tools for automation of different operational processes.

Desired Candidate Profile

o    Customer oriented personality with good communication skills, who is able to articulate and communicate very effectively verbally as well as in written communications.

o    Be a team player that collaborates and shares experience and expertise with the rest of the team.

o    Understands database system such as MSSQL, Mongo DB, MySQL, MariaDB, Dynamo DB, RDS.

o    Understands Web Servers such as Apache, Ningx.

o    Must be RHEL certified.

o    In depth knowledge of Linux Commands and Services.

o    Efficiency enough to manage all internet applications inclusive FTP, SFTP, Ningx Apache, MySQL, PHP.

o    Good communication skill.

o    Atleast 3-7 Years of experience in AWS and Devops.

  Company Profile:

i2k2 Networks is a trusted name in the IT cloud hosting services industry. We help enterprises with cloud migration, cost optimization, support, and fully managed services which helps them to move faster and scale with lower IT costs. i2k2 Networks offers a complete range of cutting-edge solution that drives the Internet-powered business modules. We excel in:

  - Managed IT Services

  - Dedicated Web Servers Hosting

  - Cloud Solutions

  - Email Solutions

  - Enterprise Services

  - Round the clock Technical Support

   https://www.i2k2.com/">https://www.i2k2.com/

   Regards

   Nidhi Kohli

   i2k2 Networks Pvt Ltd.

   AM - Talent Acquisition

Only apply on this link - https://loginext.hire.trakstar.com/jobs/fk025uh?source=" target="_blank">https://loginext.hire.trakstar.com/jobs/fk025uh?source=

LogiNext is looking for a technically savvy and passionate Associate Vice President - Product Engineering - DevOps or Senior Database Administrator to cater to the development and operations efforts in product. You will choose and deploy tools and technologies to build and support a robust infrastructure.

You have hands-on experience in building secure, high-performing and scalable infrastructure. You have experience to automate and streamline the development operations and processes. You are a master in troubleshooting and resolving issues in dev, staging and production environments.

Responsibilities:

• Design and implement scalable infrastructure for delivering and running web, mobile and big data applications on cloud
• Scale and optimise a variety of SQL and NoSQL databases (especially MongoDB), web servers, application frameworks, caches, and distributed messaging systems
• Automate the deployment and configuration of the virtualized infrastructure and the entire software stack
• Plan, implement and maintain robust backup and restoration policies ensuring low RTO and RPO
• Support several Linux servers running our SaaS platform stack on AWS, Azure, IBM Cloud, Ali Cloud
• Define and build processes to identify performance bottlenecks and scaling pitfalls
• Manage robust monitoring and alerting infrastructure 
• Explore new tools to improve development operations to automate daily tasks
• Ensure High Availability and Auto-failover with minimum or no manual interventions

Requirements:

• Bachelor’s degree in Computer Science, Information Technology or a related field
• 11 to 14 years of experience in designing and maintaining high volume and scalable micro-services architecture on cloud infrastructure
• Strong background in Linux/Unix Administration and Python/Shell Scripting
• Extensive experience working with cloud platforms like AWS (EC2, ELB, S3, Auto-scaling, VPC, Lambda), GCP, Azure
• Experience in deployment automation, Continuous Integration and Continuous Deployment (Jenkins, Maven, Puppet, Chef, GitLab) and monitoring tools like Zabbix, Cloud Watch Monitoring, Nagios
• Knowledge of Java Virtual Machines, Apache Tomcat, Nginx, Apache Kafka, Microservices architecture, Caching mechanisms
• Experience in query analysis, peformance tuning, database redesigning, 
• Experience in enterprise application development, maintenance and operations
• Knowledge of best practices and IT operations in an always-up, always-available service
• Excellent written and oral communication skills, judgment and decision-making skills.
• Excellent leadership skill.

Come Dive In

The DevOps Engineer will execute the tools and processes to enable DevOps.

Engage in and improve the whole lifecycle of services from inception and design through deployment, operation, and refinement to efficiently deliver high-quality solutions. The candidate should bridge the gap between Development and Operational teams, working with the development teams to meet acceptance criteria and gather and document the requirements. Candidates should be able to work in fast-paced,
multi-disciplinary environments.

As An DevOps Engineer, You Will

● Work in a dynamic, agile team environment developing excellent new applications.
● Participate in design decisions, including new technology research and prototyping
● Collaborate closely with other AWS engineers and architects, cloud engineers, support teams, and other stakeholders
● Promote great Kubernetes and AWS platform design and quality
● Innovate new ideas to evolve our applications and processes
● Continuously analyzing and evaluating our systems, products, and methods for potential improvements.

Mandatory Skills:

● Experience on Linux based infrastructure
● Experience in ECS - Amazon services*
● Should have hands-on containerized Services
● Must know about AWS CI/CD pipeline.
● Must know DevOps concepts and Agile principles
● Knowledge of Git, Docker, and Jenkins
● Knowledge of Infrastructure as Code.
● Experience in using Automation Tools
● Must have experience in Test Driven Development environment setup.
● Working knowledge of Docker and Kubernetes
We recognize that asking you to give 100% of yourself daily requires us to show you the love.

PERKS: what can we offer you?

● Bi-Yearly performance audits and appraisals
● The flexibility of working days/hours
● 5 working days/week (Mon to Fri) and added payout for working Saturday
● Recognition and Appreciation
● A plethora of industry exposure and self-growth opportunities

Visit our site: www.cedcoss.com

• Engineering in computer science
• 3-5 years of experience in setup and management of Kubernetes infrastructure
• Expert level skills in analytical & problem solving
• Ability to communicate clearly in English

• Microsoft Azure
• Kubernetes, AKS services as well as custom clusters on bare metal infrastructure
• Linux internals & services
• Docker, Docker Registry
• NGINX, Load Balancing, Firewall, Security, PKI
• Shell & Awk Script, Azure Templates & scripting, Python Scripting
• Knowledge of NoSQL Databases

• Job Title:- Backend/DevOps Engineer
• Job Location:- Opp. Sola over bridge, Ahmedabad
• Education:- B.E./ B. Tech./ M.E./ M. Tech/ MCA
• Number of Vacancy:- 03
• 5 Days working
• Notice Period:- Can join less than a month
• Job Timing:- 10am to 7:30pm.

About the Role

Are you a server-side developer with a keen interest in reliable solutions?

Is Python your language?

Do you want a challenging role that goes beyond backend development and includes infrastructure and operations problems?

If you answered yes to all of the above, you should join our fast growing team!

We are looking for 3 experienced Backend/DevOps Engineers who will focus on backend development in Python and will be working on reliability, efficiency and scalability of our systems. As a member of our small team you will have a lot of independence and responsibilities. 

As Backend/DevOps Engineer you will...:-

• Design and maintain systems that are robust, flexible and preformat
• Be responsible for building complex and take high- scale systems
• Prototype new gameplay ideas and concepts
• Develop server tools for game features and live operations
• Be one of three backend engineers on our small and fast moving team
• Work alongside our C++, Android, and iOS developers
• Contribute to ideas and design for new features

To be successful in this role, we'd expect you to…:-

• Have 3+ years of experience in Python development
• Be familiar with common database access patterns
• Have experience with designing systems and monitoring metrics, looking at graphs.
• Have knowledge of AWS, Kubernetes and Docker.
• Be able to work well in a remote development environment.
• Be able to communicate in English at a native speaking and writing level.
• Be responsible to your fellow remote team members.
• Be highly communicative and go out of your way to contribute to the team and help others

• Experience working on Linux based infrastructure
• Strong hands-on knowledge of setting up production, staging, and dev environments on AWS/GCP/Azure
• Strong hands-on knowledge of technologies like Terraform, Docker, Kubernetes
• Strong understanding of continuous testing environments such as Travis-CI, CircleCI, Jenkins, etc.
• Configuration and managing databases such as MySQL, Mongo
• Excellent troubleshooting
• Working knowledge of various tools, open-source technologies, and cloud services
• Awareness of critical concepts in DevOps and Agile principles

Job Location: Jaipur

Experience Required: Minimum 3 years

About the role:

As a DevOps Engineer for Punchh, you will be working with our developers, SRE, and DevOps teams implementing our next generation infrastructure. We are looking for a self-motivated, responsible, team player who love designing systems that scale. Punchh provides a rich engineering environment where you can be creative, learn new technologies, solve engineering problems, all while delivering business objectives. The DevOps culture here is one with immense trust and responsibility. You will be given the opportunity to make an impact as there are no silos here. 

Responsibilities:

• Deliver SLA and business objectives through whole lifecycle design of services through inception to implementation.
• Ensuring availability, performance, security, and scalability of AWS production systems
• Scale our systems and services through continuous integration, infrastructure as code, and gradual refactoring in an agile environment. 
• Maintain services once a project is live by monitoring and measuring availability, latency, and overall system and application health.
• Write and maintain software that runs the infrastructure that powers the Loyalty and Data platform for some of the world’s largest brands.
• 24x7 in shifts on call for Level 2 and higher escalations
• Respond to incidents and write blameless RCA’s/postmortems
• Implement and practice proper security controls and processes
• Providing recommendations for architecture and process improvements.
• Definition and deployment of systems for metrics, logging, and monitoring on platform.

Must have:  

• Minimum 3 Years of Experience in DevOps.  
• BS degree in Computer Science, Mathematics, Engineering, or equivalent practical experience.
• Strong inter-personal skills.
• Must have experience in CI/CD tooling such as Jenkins, CircleCI, TravisCI
• Must have experience in Docker, Kubernetes, Amazon ECS or  Mesos
• Experience in code development in at least one high-level programming language fromthis list: python, ruby, golang, groovy
• Proficient in shell scripting, and most importantly, know when to stop scripting and start developing.
• Experience in creation of highly automated infrastructures with any Configuration Management tools like: Terraform, Cloudformation or Ansible.  
• In-depth knowledge of the Linux operating system and administration. 
• Production experience with a major cloud provider such Amazon AWS.
• Knowledge of web server technologies such as Nginx or Apache. 
• Knowledge of Redis, Memcache, or one of the many in-memory data stores.
• Experience with various load balancing technologies such as Amazon ALB/ELB, HA Proxy, F5. 
• Comfortable with large-scale, highly-available distributed systems.

Good to have:  

• Understanding of Web Standards (REST, SOAP APIs, OWASP, HTTP, TLS)
• Production experience with Hashicorp products such as Vault or Consul
• Expertise in designing, analyzing troubleshooting large-scale distributed systems.
• Experience in an PCI environment
• Experience with Big Data distributions from Cloudera, MapR, or Hortonworks
• Experience maintaining and scaling database applications
• Knowledge of fundamental systems engineering principles such as CAP Theorem, Concurrency Control, etc. 
• Understanding of the network fundamentals: OSI, TCI/IP, topologies, etc.
• Understanding of Auditing of Infrastructure and help org. to control Infrastructure costs. 
• Experience in Kafka, RabbitMQ or any messaging bus.