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About the company:
We are an IT & Consulting organization helping Enterprises with their Analytics and Planning needs. Their Rockstar team has built multiple products and solutions to cater to our clients across sectors such as Retail & E-commerce, Consumer Goods, Pharmaceuticals & Life Sciences, Real Estate, Hi-tech, Manufacturing, and Automotive.
We have a geographic presence in the United States (Dallas) & India (Delhi-NCR, Mumbai, Bangalore & Kolkata) and have 600+ people, a strong world-class team. We are growing at a rapid pace and plan to double our growth each year. This provides immense growth and learning opportunities to those who are choosing to work with Polestar. We are serving customers across 20+ countries. Our expertise and deep passion for what we do has brought us many accolades.
Profile Summary
We are looking for individuals with a leadership mindset in sales, who comes with strong consultative sales experience.
Key Responsibility
- Create a systematic, process-driven approach to partner outreach and relationship management.
- Keep a great ongoing relationship with Microsoft and offer new ways to grow the partnership.
- Can-do attitude individual who enjoys networking and establishing relationships.
- Manage high-value corporate partnerships and develop long-term strategies to secure multi-year strategic partnerships.
- Analyse and identify opportunities to secure new business by partnering with Microsoft.
- Drive the team towards sales targets, has visibility of all opportunities and risk, and ensures the team has a healthy pipeline and proposal tracking systems.
- Identify new markets to widen the market base for enhanced revenue and profit generation.
- Administer the entire sales process as per plan.
- Manage Microsoft engagements to design strategies to acquire more business deals through OEMs.
- Manage pricing and other sales proposal activities and provide support to the marketing department.
- Owns the business plan: financial target/proposal submission/revenue on hand/pipeline. Overall business planning and forecasting.
- Collaborate with Microsoft for conducting events for enhancing business growth.
- Negotiates with clients and uses the right levers in doing so. Clearly links the value of Polestar Solutions offerings with the price.
- Takes overall accountability for business planning and implementation.
Personal Attributes
- You have the resilience to bounce back after minor setbacks.
- You have the achievement orientation to achieve the target and do what it takes.
- You have the interpersonal skills to develop & sustain meaningful relationships.
Requirements
- Excellent problem-solving skills, solution-oriented, and good analytical skills.
● Very good client-facing and communication/presentation skills.
● Excellent at consultative selling and building case studies.
● Ability to speak at external forums.
● Strong Collaboration and Networking skills.
As a customer success manager, your goal will be to provide outstanding customer service to
our clients by developing effective customer service procedures, implementing customer loyalty
programs, and Improve customer experience and customer satisfaction (Customer Love
metrics)
Responsibilities
● Be the single point of contact for all your customers from the time they sign the contract.
● Establish a trusted relationship with them and help them succeed with QDC through
product adoption and delivering the value promised.
● Understand the customer’s goals, org structure, key challenges, and define their
success.
● Work with sales and onboarding team to plan and execute a seamless customer on-
boarding process, ensuring a smooth ‘go live’.
● Identify customer insights and pain points and help shape the product roadmap by
providing active feedback to the product team.
● Proactively identifying and prioritizing resources and effort according to perceived risk,
potential growth, strategic value and renewal timeframe, making sure subscriptions are
renewed timely.
● Monitor at-risk customer behaviour and carry out activities to retain them.
● Own churn and expansion for all your accounts.
● Identify opportunities for portfolio growth and contact customers for upsells.
● Work towards turning customers into advocates of QDC.
● Collaborate with the Marketing team to build customer case studies, testimonials, and
referrals.
What are we looking for?
Attitude
● Empathy
● Positive Attitude
● Organized
● Process Driven
● Coachable
● Patience
● Metrics Driven
Skills
● Ability to explain in uncomplicated/ simple language
● Attentive and Listening Skills
● Effective Negotiator
● Creative Problem Solver
● Comfortable with huge data and analytics
What an ideal candidate looks like
● At least 2+ years of work experience in a customer-facing role such as Customer
Success, Account Management and Sales, etc.
● Ability to understand a software product and its nuances very well.
● Excellent written and verbal business communication skills.
● Strong problem-solving skills, technical and analytical aptitude with the ability to quickly
learn and adopt technical products.
● Ready to work during US hours - in future
What you can expect in the next 12 months
Within 1 month -
You should have acquired a good knowledge of the laundry
domain, QDC product and process that we follow.
- You should have spent a day at the laundry store to get live
hands-on experience.
- Have a one-one chat with every member of the Quick Dry
Cleaning team so you get to know everyone well and understand
each other.
- Start owning the renewal process with the help of peers.
Within 3 months
- You should be able to manage the portfolio assigned with some
dependencies on your peers.
- Should start working towards the identification of possible
opportunities in terms of expansion of the accounts.
- Participate in conversations regarding process refining.
- Should be able to independently handle complex sets of queries
related to the product.
- Track and hit key implementation milestones.
Within 6 months
- You should be able to independently manage the portfolio
assigned.
- Should be able to define the expansion targets for your portfolios.
- Should be able to add value to the overall process alignment
owning some initiatives.
- Provide feedback to Marketing, Sales, Support, Success and
Engineering teams to further improve product.
Within 12 months
- Participate in interviewing and hiring, as a way to influence team
growth and show QDC values and drive our culture.
- Deliver and present metrics related to success and show
improvements.
consulting & implementation services in the area of Oil & Gas, Mining and Manufacturing Industry
Job Responsibilities:
- Technically sound in Dot Net technology. Good working knowledge & experience in Web API and SQL Server
- Should be able to carry out requirement analysis, design, coding unit testing and support to fix defects reported during QA, UAT phases and at GO Live times.
- Able to work alone or as part of a team with minimal or no supervision from Delivery leads.
- Good experience required in Azure stack of integration technology-Logic app, Azure Function, APIM and Application insights.
Must have skill
- Strong Web API development using ASP.Net Core, Logic app, azure functions, APIM
- Azure Functions
- Azure Logic App
- Azure APIM
- Azure ServiceBus
Desirable Skills
- Azure Event Grid/Hub
- Azure KeyVault
- Azure SQL – Knowledge on SQL query
· Project Delivery:
Work independently in client facing situations as well as part of larger project teams in the design, development and implementation of new and improved business processes and enabling technology in Logistics, Supply Chain and IT transformation related projects.
Support business assessment and roadmaps for our client, advise clients on S/4HANA Supply Chain functionality & new features to overcome current challenges and/or optimize key business processes.
Lead/support implementation engagements using a deep knowledge of S/4HANA Supply Chain capabilities.
Demonstrate understanding of processes and best practices to help an organization improve outcomes.
Manage client stakeholders across the board and project team
CXO level stakeholder management (Client)
Monitor project financials and deliver against target profitability
· Networking and Business Development
Create and manage good independent relationships with clients and internal stakeholders
Support project and practice leadership in expanding opportunities with existing clients through proactive identification of pain points and innovative solutioning
Support practice leadership on solutioning for new business opportunities
Support pursuits related to S/4HANA Supply Chain opportunities by assisting Request for Proposals and/or Request for Information, supporting S/4HANA sales cycles
· Developing Thought Leadership and Assets
Support/develop cutting edge points of view/articles that drives equity in the market
Design and build assets that distinguish capabilities to drive additional business
· Knowledge Management
Strong contribution to knowledge sharing efforts, reviews and continually improves processes so that the team and firm capture and leverage knowledge
· People Management
Support internal capability development through robust training sessions (design curriculum/deliver sessions) for the practice.
Develop and expand S/4HANA Supply Chain professional skills through continual learning and “hands on” experience
Enable, mentor and coach colleagues in S/4HANA Supply Chain capabilities and best practices
Qualification-
MBA Preferred or Full time Graduate
Experience-
1- 15 years of relevant post qualification experience
Key Competencies and skills
· Domain knowledge in Supply Chain Management in the areas of Planning, Manufacturing & warehousing processes is a must
· Hands on experience on Available to Promise, Global ATP, Demand Driven MRP and PPDS
· Experience with inter- and intra-company processes: Make-To-Order and Engineer-To-Order
Understanding and experience of SCM related customizing and developments
NodeJS (Node.js)
React.js
Angular (2+)
AngularJS (1.x)
MongoDB- Strong knowledge of MERN stack (MongoDB, Express JS, React JS, Node JS, HTML5, CSS3, jQuery, Bootstrap, SASS)
- You will also need to interact with mysql databases.
- Develop user interfaces for modern rich internet applications with the latest front-end technologies
- Should have knowledge of of consuming and creating APIs
- Developing features to enhance the user experience.
- Should have excellent in-depth knowledge of Nodejs and MongoDB
- Hands-on experience working with Object-Oriented JavaScript (OOJS), JavaScript libraries, and their practical uses in building complex interactive experiences
- Building reusable code for future use
React.js
Javascript
Redux/Flux
HTML/CSSStrong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
● Thorough understanding of React.js and its core principles
● Experience with popular React.js workflows (such as Flux or Redux)
● Familiarity with newer specifications of ECMAScript
● Experience with data structure libraries (e.g., Immutable.js)
● Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux.
● Experience with user interface design.
● Knowledge of isomorphic React is a plus
● Familiarity with RESTful APIs
- Talking to and converting leads, prospecting and discovering opportunities, negotiating deals, and as well as maintaining customer relations.
- Managing, nurturing and converting inbound leads into sales opportunities
- Identifying potential prospects using initiative and creativity, to generate outbound lead opportunities
- Actively seeking new sales opportunities through cold outreach, networking, and social media
- Gathering feedback from customers or prospects and share with internal teams
- Maintaining well organised, up-to-date and accurate sales information and activity reports in a CRM system.
- Meeting personal sales targets
- Creating and managing all processes throughout the sales cycle from start to finish
- Ensuring efficient management of the sales pipeline using those processes
What you need to have:
- Demonstrated success in building and maintaining sales pipeline + farming accounts.
- Conversant with CRM and basic analytics.
- Preferably in FMCG sales
- Strong understanding of sales and FMCG retail/ wholesale
- Deep understanding of user service
- Deep knowledge of running CRM based sales teams and hitting targets
- Problem solver, Empathatic, Energetic, Curious
Android Development
Kotlin
Java
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