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We are looking for an energetic and positive IT professional to join our team as a SharePoint Developer. This role will drive the design, development and maintenance of our clients’ SharePoint environment using both programming and project management skillsets. The ideal candidate should be an experienced SharePoint professional with a programmer’s mindset and a high level of attention to detail. This role is not a good fit for a lone wolf who prefers to work alone but is perfect for a team player with strong communication and collaboration skills.

To ensure success as a SharePoint developer, you should have extensive knowledge of SharePoint app development using SPFx, proficiency with front-end programming languages, and the ability to solve complex software issues.

• Develop Web look Intranet Portal Collaboration Intranet Site and Branding on SharePoint platform.
• Build new landing page, department templates/pages, newsletter, banner, and videos accessible to any device.
• Implement, deploy, package, and maintain new intranet portal site and SharePoint site.
• Use SharePoint Framework SPFx to create website designs with OOTB, UI extension, page layouts, themes, and display templates.
• Code pages using HTML5, JavaScript, and Typescript, jQuery, CSS, SQL, Bootstrap or responsive design for all devices.
• Create web parts, lists/library, content types, site columns, master pages, search navigation, permissions, and data management
• Build workflow forms using SharePoint Designer, and PowerApps/Flow.
• Migrate data from SharePoint Online to SP 2010/2013/2016 using Sharegate, Quest, or Metalogix migration tool.
• Testing and debugging code.
• Reviewing website interface and software stability.
• Troubleshooting software issues.
• Maintaining and updating SharePoint applications.
• Providing systems training to staff and customers.

Selected candidate's day-to-day responsibilities include:

1. Speaking to parents (leads given by us) and:

   1. Convincing them to book a consultation (paid or free, as applicable)

   2. Upselling/converting to paid subscriptions/courses and programs, wherever applicable

2. Communicating with prospects via email and whatsapp
3. Creating and maintaining MIS and daily reports

Gainsight is fast growing tech company revolutionizing Customer Success for businesses. The Customer Success company helps businesses grow faster by reducing churn, increasing upsell, and driving customer advocacy. Gainsight provides a complete, end-to-end Customer Success solution through its services and technology. The industry-leading platform helps companies manage customers relationships effectively, track customer health and transform the way organizations orient around the customer. Gainsight is the platform of choice for many leading companies like Box, Adobe and Workday. The company has been recognized as one of the top 100 private cloud companies in the world by Forbes, one of the fastest growing private companies in America by Inc. Magazine, and as one of 20 Great Workplaces in Tech by Fortune Magazine. Gainsight’s CEO, Nick Mehta, has been recognized as one of the Top SaaS CEOs in America. The company has offices in California, Phoenix, St. Louis, London and India.Job DescriptionWorking with the IT Operations Manager; the IT Help Desk Manager is primarily responsible for the day-to-day management of the IT Department’s Help Desk. As the IT Help Desk Manager, you will provide extraordinary leadership & management needs for our growing team. You will have a love for technology and operational excellence. You should be an excellent communicator, leader, decision maker, and driver of solutions who excels in a fast-paced environment and provides unparalleled support to our end user base. Responsibilities:Run the global help desk team and evaluate performanceEnsure all support requests/inquiries are responded to and resolved in a timely fashion, and follow up with end users to identify areas of improvementLead, mentor, and assist local/global team members to deliver quality supportEvaluate current ticketing system. Recommend improvements or replacement optionsEstablish standard/global methodologies through the entire technical support processBuild and maintain a training program for internal end users and IT department users Knowledge, Skills, and Abilities necessary to perform essential job functions:Familiarity with common operating systems (macOS, Windows 10, Linux, as well as some iOS and Android) and software suites (G Suite, MS Office, Teleconferencing solutions).Ability to quickly learn new technologies and provide technical support and user trainingStrong team building and working skills across geographically dispersed teamsProficient at setting strategies to move the organization forward, setting goals, crafting and implementing action plans, and evaluating the process and resultsCompetency in project management and effective management of resources in the execution of multiple projectsEfficient at multitasking in a diverse and demanding environmentExcellent written and verbal interpersonal skills – must be able to communicate fluently in English both verbally and in writingRequirements:Bachelor's degree or equivalent business or relevant field experienceMinimum of 8 to 10 years of hands-on experience in an IT support or technical environmentMinimum of 5 years of Team Lead/Manager experienceMinimum of 4 years of hands-on Help Desk management experienceSelf-starter eager to take on new challenges at a growing, cloud-based companyPreferred:Industry recognized certificationsExperience working in a decentralized multi-site organization