11+ KPI management Jobs in Delhi, NCR and Gurgaon | KPI management Job openings in Delhi, NCR and Gurgaon
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About Us
We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.
The problem we are solving
In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.
Roles and Responsibilities:
- Ability to synthesize complex data into actionable goals and act as the custodian for everything on data and insights.
- Ensuring data sanctity through instrumentation and monitoring data quality to meet the business needs of the company Developing and monitoring KPIs for each vertical of the business.
- (Revenue/Sales/Finance/Campaigns/Content/Marketing), and at an overall business level and constantly driving the company towards meeting the KPIs.
- Generating product and user insights and working closely with the Product manager to make product and design decisions
- Having a product out view towards problem-solving – Market and competitor research to understand the trends in product design, continuous A/B testing to grow the product KPIs, etc
- Owning and improving the core issues related to the product.
- Create and maintain client relationships.
- Stay up to date with new products/services and competitors
- Interpersonal skills to work closely with various stakeholders who may have competing interests
Requirements:
- Previous experience in Business / Systems Analysis or Quality Assurance
- 2-5 years of experience
- A degree in IT / Computer Science
- Proven experience in eliciting requirements and testing
- Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools
- Solid experience in writing SQL queries
- Basic knowledge in generating process documentation
- Strong written and verbal communication skills including technical writing skills
Life at Rezo.AI:
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
- Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
- Go on company-sponsored offsites and blow off steam with your work buddies.
Perks & Benefits:
Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship. Get the best-in-class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Why Us?
We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.
Explore more here:
http://www.rezo.ai/" target="_blank">www.rezo.ai
· Problem-Solving Skills, should be able to convert Idea on Paper to Code
· Bachelor’s degree in computer science or related field, or equivalent professional experience.
· 0 - 4 years of database experience (Oracle SQL, PL/SQL)
· Proficiency in Oracle, with Hands-on experience in database design
· Creation & implementation of data models.
· Strong experience with Oracle functions, procedures, triggers, packages.
· Willing to learn, grasp & quickly adapt needed cutting-edge tools & technologies in shorter timeframe.
· Should be able to write basic Procedures & Functions.
Python
JavaDevOps Engineer
Our engineering team is looking for Big-Data DevOps engineers to join the engineering team and help us automate the build, release, packaging and infrastructure provisioning and support processes. The candidate is expected to own the full life-cycle of provisioning, configuration management, monitoring, maintenance and support for cloud as well as on premise deployments.
Responsibilities
- 3-plus years of DevOps experience managing the Big Data application stack including HDFS, YARN, Spark, Hive and Hbase
- Deeper understanding of all the configurations required for installing and maintaining the infrastructure in the long run
- Experience setting up high availability, configuring resource allocation, setting up capacity schedulers, handling data recovery tasks
- Experience with middle-layer technologies including web servers (httpd, ningx),
application servers (Jboss, Tomcat) and database systems (postgres, mysql)
- Experience setting up enterprise security solutions including setting up active directories, firewalls, SSL certificates, Kerberos KDC servers, etc.
- Experience maintaining and hardening the infrastructure by regularly applying required security packages and patches
- Experience supporting on-premise solutions as well as on AWS cloud
- Experience working with and supporting Spark-based applications on YARN
- Experience with one or more automation tools such as Ansible, Terraform, etc
- Experience working with CI/CD tools like Jenkins and various test report and coverage Plugins
- Experience defining and automating the build, versioning and release processes for complex enterprise products
- Experience supporting clients remotely and on-site
- Experience working with and supporting Java- and Python-based tech stacks would be a Plus
- Conducting ongoing market research to align the industry requirements with the learner’s skill gaps, learning needs and understanding the employability gap among the target segment
- Guiding learning programs and outcomes through the lens of learner’s profile and behavior
- Conducting research and recommendation processes to build a robust outcome-based learning architecture
- Curating indicators, tools and tests that map the learning outcomes in the learning journey and beyond
- Collaborating with cross-functional team members to ensure implementation of learning outcomes processes and systems
- Analyzing ongoing student learning performance to validate the robustness of the learning methodology
- Creating detailed insights for the content team to continually improve program curriculum through learning outcomes analysis
What you need to have:
- Masters in Liberal Arts or related field and some prior experience in research and research methodologies
- More than 3-4 years of progressive experience working in the education sector with some exposure to training development, pedagogy or research in the education sector
- Knowledge of approaches, systems and processes in education (secondary or higher), including tech-enabled learning
- Understanding of innovative pedagogies more specifically pedagogy of adult learning that enhances learning outcomes among students including pedagogical planning
- Good hand in formative and summative assessment tools and techniques including assessment integrated lesson plan modules
- System 2 thinker (as Kahneman describes)
- Ability to think in the lines of structure, system and scale
NodeJS (Node.js)
Android Development
Amazon Web Services (AWS)2. Completely responsibile for architecture, wireframe, frameworks, coding, UI/UX, Database, Security, privacy etc.
3. Developing Android and Web Applications.
4. Responsible for cost optimzation and scalability of the product.
5. Preparing and presenting reports related to product development
Swift
Objective C
iOS App DevelopmentJava- FRONT-END iOS development in SWIFT (preferable), OBJECTIVE C using AGILE METHODOLOGY to design, develop, debug and deploy iOS Mobile applications with modern architectural practices
- Cross-functioning with our product development team wherein you’ll tackle complex tasks and transform them into intuitive, accessible and easy-to-use UI for our customers around the world
- Follow the coding guideline standards to ensure a bug free code as per industry norms.
- Complete unit testing of the code before sending it for review
- Participate in the complete agile software delivery cycle, including development, testing, troubleshooting etc.
- Participate in process improvement program to improve the overall quality of the delivery process.
- This role offers good exposure in E-COMMERCE SEGMENT with HIGHLY SCALABLE design solutions
- Min of 3 years of relevant experience in iOS app development is a must, preferably in e-commerce vertical
KEY TECHNICAL SKILLS:
- Proven knowledge of iOS SDK and development on X-CODE IDE using SWIFT (preferable), knowledge of OBJECTIVE C, JAVA will be an added advantage
- Responsive Front End Designs with adaptability to various screen sizes
- Familiarity with REST web services and RESTful APIs. Knowledge of SOAP would be an added advantage
- iOS UI design principles, patterns, and best practices, preferably MVC, MVVM & MVP
- Good knowledge of SQLite, JS/JQuery for database management
- Proficiency in code versioning tools/Source Code Repositories like GIT, SVN
- Experience with offline storage, threading (AJAX), and performance tuning
- Agile/Scrum methodology using JIRA or any agile tool
- Exposure to security protocols for code, data and system
- Knowledge of the open-source iOS ecosystem, OOPs and the libraries
- A knack for benchmarking and optimization
- Familiarity with continuous integration
DESIRED INTERPERSONAL SKILLS:
- Self-learner with passion for learning new technologies along with a creative problem-solving approach
- Strong communication skills (verbal & written)
- Should be adaptable to new ideas and have an out of box thinking approach
- Effective interpersonal communication skills in a highly collaborative team environment
QUALIFICATIONS:
- 3-5 years of relevant experience
- B.E/ B. Tech/ M. Tech in Computer Science/ Electronics Communication/ IT engineering
- M.Sc. (Computer Science or IT)/ MCA from a reputable institute
- Good communication in written and spoken English
NodeJS (Node.js)
Javascript
MongoDB
Express
HTML/CSSJavascript
Angular (2+)
AngularJS (1.x)SENIOR FULL STACK C# / .NET CORE DEVELOPER
WITH RELATIONAL DB EXPERTISE
PLEASE READ THIS JOB DESCRIPTION CAREFULLY. THIS POSITION REQUIRES A STAR SOFTWARE ENGINEER WITH AMBITION AND A DIVERSE RANGE OF TALENTS.
This is a SENIOR requiring a seasoned, driven developer with:
(1) >= 5 years coding experience
(2) Deep expertise in C# / .NET CORE;
(3) Extensive relational database knowledge;
(4) Drive, ambition, and business savvy to be a key member of a small team making critical strategic software development decisions;
(5) Drive and enthusiasm to code with aggressive feature development timelines;
(6) Ability, after COVID, to work in-office in Mumbai.
In this role, you will take over ownership of the .NET CORE back-end of a digital marketplace app. For the first two major projects, you will be:
(a) Designing and implementing an extensive database refactor to enable the creation of unlimited storefronts; and,
(b) Designing and implementing a financial transaction module.
We are looking for someone who can hit the ground running, spearheading these projects and more, drawing on experience with prior projects to confidently chart the path forward.
We are not looking for someone who will need to learn relational databases and financial transaction APIs on the job.
Qualifications:
- At least 3 years of work experience.
- Deep exposure to complex enterprise application development & maintenance.
- Excellent understanding of design patterns & principles.
- Best-practice oriented: Expert at optimizing and documenting best practices for software development and unit testing, and then ensuring that team members follow these practices.
- SQL DB expertise (architecture design, development, deployment, management, etc.)
- Ability to work as an individual contributor and as a collaborative team member.
- Enthusiastic to learn new technologies.
Preferred Qualifications:
- Understanding of UI technologies HTML, CSS
- Automated financial transaction experience (e.g. credit card, wire transfer, etc.)
Location: Delhi NCR/ Noida/Gurgaon.
● Mentor and lead a team of SDETs and QAs across multiple business units
● Lead programmatic best practices by example, be a hands on programmer and
should be able to actively participate in technical discussions
● Bringing industry best practices in QA processes
● Define and monitor quality assurance metrics for continuous quality & process
improvements across multiple engineering tracks
● Manage the automation projects and ensure their success
● Communicating clearly and openly with internal and external stakeholders
regarding progress, roadblocks, and timelines
● Hiring and training of team members
Our Requirements
● BTech/MTech in Computer Science or equivalent
● Highly skilled in writing test cases, test scripts and handling corner cases
● Should have worked on developing tools or frameworks to test complex
micro-services, client applications, systems at scale.
● Expert level knowledge in one or more programming languages(preferably in
JavaScript/Java)
● Good knowledge on the Infrastructure, CI/CD toolchains and ecosystem
● Excellent knowledge of databases and querying language
.NET
C#
jQueryTeleperformance India is a leading provider of Digital Integrated Business Services and Transformation Solutions for clients from around the world, representing all industry types. Teleperformance delivers proven solutions for optimizing processes, delivering exceptional customer experiences, and ensuring unmatched business agility. Teleperformance India also represents a global Center of Excellence within the Teleperformance group for delivering customized and cost-effective Back-Office services.
We also offer a comprehensive suite of back-office services like HR and Finance & Accounting, plus advanced automation, data analytics, Artificial Intelligence (AI), Machine Learning, and Robotics Process Automation (RPA) technologies.
QUALIFICATIONS AND REQUIREMENTS:
- Good Listening, Verbal, and written communicative skills.
- Should hold a Master’s Degree like MCA, MTECH, MSC(IT)
- Technical Training, IT, and experience in BitBuket/JIRA would be an added advantage.
- Proficient with Microsoft Office tools.
- Self-starter and able to complete tasks with little supervision.
- Detailed orientated with strong organizational skills
- 5+ years of hands-on experience in .NET, C#, MVC, jQuery, AI, AWS, AZURE, Cloud services, REST, Angular, EF, and JavaScript.
- Ability to deliver the time-critical task with his/her pro-activeness to be an inspiration to others.
- Thrive as a senior resource in a fast-paced, high-energy, change-oriented environment.
- Passionate enough to learn and contribute based on work time zone which is a key.
- Ready to handle any 24X7 ask from the organization.
- Willing to gel with the team and share knowledge with other team members to maintain knowledge transparency.
HTML/CSS
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