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Mandatory Skills : ITSM , Servicenow Modules , End to End Implementation , App Engine

ServiceNow Architect/Lead

Responsibilities:

• Lead and manage multiple projects' design, development, and implementation.

• Design, implement, Lead, and manage the overall architecture and roadmap for the ServiceNow platform.

• Conduct workshops and collaborate with stakeholders to gather requirements, define solutions, and ensure alignment with business objectives.

• Lead and mentor teams to deliver high-quality ServiceNow implementations and enhancements.

• Participate in proposal work with activities such as estimations and technical solutions

• Establish governance processes and best practices for platform development and administration.

• Troubleshoot critical issues and manage upgrades while minimizing downtime.

Skills and Qualifications:

• 8 Years + ServiceNow Experience

• Strong programming and technical expertise, including advanced scripting and platform development.

• Proven experience in managing end-to-end ServiceNow implementations.

• Deep expertise in the ServiceNow platform, including ITSM, ITOM, and ITAM, is necessary. Or at least any two product experiences (ITSM+ITOM or ITAM + ITOM or ITSM + ITAM)

• Additional product experience in HRSD, SPM, GRC, SECOPS, and custom applications are added value

• Hands-on experience in solution architecture and design across multiple ServiceNow modules.

• Proficient in ServiceNow scripting, configuration, and workflow automation.

• Experience with integrations using REST, SOAP, and other APIs.

• ServiceNow CSA certification (mandatory); CIS certification for relevant modules (ITSM, ITOM, HRSD, etc.) is a significant advantage.

ITSM + Any additional Module Expertise (HRSD/ITAM/ITOM/SPM/SECOPS/GRC)

Responsibilities:

• Develop and customize ServiceNow ITSM modules and extend functionality with additional modules.
• Write efficient code for business rules, client scripts, and workflows.
• Implement integrations with external systems using REST/SOAP APIs.
• Collaborate with project teams to gather and clarify requirements.
• Test and debug solutions, ensuring they meet client needs.

Skills and Qualifications:

• 2.5 Years + ServiceNow Experience
• Must have full implementation experience with at least one ServiceNow product
• Strong programming and technical expertise, including advanced knowledge of ServiceNow scripting and API integrations.
• Experience in ServiceNow ITSM and at least one additional module.
• Strong understanding of ServiceNow development (e.g., scripting, UI policies, and catalog items).
• Familiarity with integrations and data import/export processes.
• Excellent debugging and problem-solving skills.
• ServiceNow CSA certification (mandatory); CIS certification for relevant modules (e.g., HRSD, ITOM, etc.) is an added advantage.

Title: ServiceNow Development / Architect(CSM)

Exp: 3 - 10 years

Location: Any InfoBeans' location - Pune / Indore / Vadodara / Chennai