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A Desktop Support Engineer is responsible for providing technical support for computer hardware and software issues in an organization's desktop environment. The role involves assisting employees with troubleshooting, maintaining, and resolving issues related to their desktops, laptops, and peripherals.
Job Summary:
- Hardware Support:
- Install, configure, and maintain desktops, laptops, and peripherals (printers, monitors, etc.).
- Perform hardware repairs and upgrades.
- Software Support:
- Troubleshoot and resolve software-related issues, including OS installations, software updates, and application support.
- Ensure proper functioning of office productivity software (MS Office, etc.) and enterprise applications.
- Network Support:
- Provide assistance in connecting workstations to the company network and resolving connectivity issues.
- Troubleshoot network-related issues on desktops and laptops.
- User Support:
- Assist employees with troubleshooting technical problems, including login issues, system crashes, and application errors.
- Offer guidance on proper system usage and IT best practices.
- System Maintenance:
- Regularly update and patch desktop systems to ensure security and functionality.
- Backup important files and data as per company policy.
- Documentation:
- Maintain logs of issues, solutions, and configurations for future reference.
- Document common problems and resolutions for knowledge-sharing purposes.
- Customer Service:
- Provide excellent customer service and maintain a professional demeanor when dealing with users' technical issues.
Key Skills:
- Technical Knowledge: Proficient in desktop operating systems (Windows, Mac OS, Linux) and office software.
- Problem-Solving: Ability to diagnose and resolve technical issues efficiently.
- Communication: Strong verbal and written communication skills to interact with end-users.
- Networking Basics: Understanding of network configurations and troubleshooting.
- Time Management: Capable of handling multiple requests and prioritizing tasks.
When you join us, you’ll lead the full-cycle development of the hardware focusing on robust and cost-effective solutions for hardware design, layout design and the fabrication of PCBs. You’ll be responsible for the successful production of the hardware coordinating directly with the production team. Your role will be crucial to Quixote’s success.
DUTIES & RESPONSIBILITIES
- Design multi-layer printed circuit board layouts incorporating the latest fabrication and assembly standards.
- Design the schematics for the PCB and gather their inputs to ensure the electrical characteristics of the PCB are within specification.
- Collaborate with mechanical, fabrication, manufacturing and test engineers for a functional, cost-effective layout.
- Develop, check and release full documentation packages as required per work instructions and project requirements.
- Analysis and evaluation of company requirements, initial BoM creation and component selection accordingly with consideration of costs, schedule, platform, quality etc.
- Development of complex modules & components of the latest technology to implement them into other projects and future automotive systems
- Develop modules & components’ system design, schematic design/integration, layout design following design rules, design verification
- Evaluation of relevant technology, functions regarding requirements, market trends and feasibility together with other engineering core teams & procurement to ensure the best design & best cost
- Observation and analysis of latest technology trends, the definition of next-generation key components together with other technical division and key component suppliers
- Preparation of technical supplier decisions for the business units and automotive executive management according to the development process, evaluate risks and opportunities
- Close cooperation with different functional teams such as Controlling, Legal, Purchasing, Manufacturing Engineering, Quality, Customer Business Units
REQUIRED SKILLS & EXPERIENCE
- Understand how to develop PCB layouts for digital, analog, and power supply circuits on multilayer PCBs.
- Excellent knowledge of fine-pitch designs with multiple BGAs, blind and buried VIAs, and high part densities.
- Expert with industry standard commercial PCB layout CAD software, such as Mentor Graphics, OrCAD, Cadence, Zuken, or similar but should be flexible to switch to any of them.
- Knowledge of PCB manufacturing tools such as Valor, SAP, and GerbTool software
- Good knowledge of hardware function blocks, memory designs & high speed interfaces
- Basic understanding of electrical schematic symbols and functions.
- Ability to create dimensioned drawings for release.
- Possess functional knowledge of IPC guidelines.
- Excellent technical understanding of electrical designs inside automotive field is a plus
- Should be passionate, diligent, thorough, and detail oriented