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Roles & Responsibilities :-

1. This is a front-line Sales position in the ESA Cards Sales team, and is responsible for driving business, achieving monthly sales targets and acquiring new customers through consultative. selling of our card’s products via defined channels of acquisition [Retail, Corporate, Venue-sales].
2. Prospecting for new customers through existing leads and cold calling and maximizing lead generation.
3. Timely execution of all sales activities leads, campaigns, referrals & any self-generated leads.
4. Tracking and reporting sales performance including pipeline, acquisition results and market conditions.
5. Set appointments, listen to customer needs, and sell the most appropriate product.
6. Researches and understands prospects before making the call.
7. Ensures all applications are fully and accurately completed, and submitted properly.
8. Be the interface between Annex and the customer to resolve any application processing issues.
9. Drive the on-boarding of new customers and initiate spend enablement activities.
10. Keep up-to-date on products and competition.
11. Attend and participate in regular staff meetings.
12. Engages in regular portfolio planning to determine areas of focus & project accurate full year.

Key Responsibilities:

1. Understanding the brand that is being represented, the TLC brand, the Program, the benefits, the scripts, the possible talking and opening lines and ensuring that the company guidelines on these are followed when a customer connect is made to enroll them into a membership program.

2. A soft approach to the sales process with conversational scripts and engagement on the call to sign up a customer. To protect the brand and ensure that a positive impact is left on the prospect after the interaction, whether he / she buys a membership or not.

3. Program Benefits must be conveyed in complete transparency leaving no scope of ambiguity or sounding / making false promises or over commitment.

4. Ensure that the prospect is not called for more than 3 times and also, he / she is not spammed on the calls. A prospect who does not want to be spoken to should be blocked from the system.

5. Ensure a database is provided by the company and only approved databases after proper DNC scrubbing are used.

6. It is mandatory to ensure that on every point of connect generating relevant leads are required, this is a part of our database expansion exercise, and must be followed.

7. Ensuing all relevant information is captured and converted into company intelligence like reasons for close etc and the prospects once spoken to are accordingly blocked from the system so that they are not called again.

8. Ensure any escalation or potential escalation is immediately reported to the Manager.

9. Ensure company time spent in the office is spent on productive customer acquisition work and aim for high enrolments, conversions, and no complaints as a performance matrix.

10. Ensuring confidentiality of all company information is maintained at all times.

Required Skills Set:

1. Minimum two years’ experience in a high-quality outbound voice process.

2. Good verbal and social communication skills in English with supporting local language. English will always be the first language for opening a customer conversation.

3. Proactive, confident, and self-motivated.

4. Performance oriented with a passion for sales and numbers.

We are looking for hardcore Sales professionals who are experienced in driving sales through Online and Tele-sales channels. It requires one to have excellent communication skills and negotiation and sales prowess.

Apart from the CTC, this position offers lucrative incentives based on the targets achieved.

Key Responsibilities:

1.) Responsible for inbound/outbound prospect calls and convert them into sales.

2.) Sell products by establishing and developing relationships with prospects.

3.) Ability to convert high revenue leads.

4.) Ability to retain customers to increase repeat business.

5.) Customer identification, call planning, account management and closing.

6.) Maintain all clients contact details in CRM system (Clients Contacts, Call Reports, Price Quotes, Email Correspondence.

7.) Develop and maintain business plans to achieve sales targets.

Desired Candidate Profile:

1.) Graduate in any stream. Engineering graduates preferred.

2.) Experience in online / telesales / telemarketing.

3.) Proficiency in spoken English is a must.

4.) Familiarity with e-commerce and its components

5.) Knowledge on software like Zoho CRM, Salesforce is an added advantage.

6.) Highly analytical, self-driven individuals preferred.