3+ Expense management Jobs in India

Role: Process Specialist

Location: Visakhapatnam

Experience: 0-2 Years

·      Excellent English to enable customer communication (Written and Verbal)

·   Good knowledge of Telecommunication, Vendor portals and Mobility ordering (Wireless and fixed )

·      Need to handle client chats, emails and calls

·      Good knowledge of MS Office

·      Need to have strong typing skills with a high level of accuracy

·      Flexible with shift timings and week offs

• Timely receipt and processing of telecom orders and changes to services (i.e. device orders, service plan changes) via provider portals or email.
• Data maintenance in the system as well as resolving data issues.
• Professional and solution-oriented communication in English language with telecom providers, end-users, and telecom admins via emails or within the system.
• Track work tasks and status in the system
• Follow a set process for processing customer orders within contracted SLA’s
• Utilize internal help desk software systems to accurately document all support activity
• Work closely and cross collaboratively with client internal Operations department

• Excellent communication skills
• Comfortable to work in night shifts
• Exposure to global customers
• Good team player