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Responsibilities:
- Respond promptly and professionally to client inquiries via phone, email, or live chat.
- Handle a high volume of incoming emails and prioritize them based on urgency and importance.
- Provide accurate and timely information to clients, resolving their issues and addressing their concerns effectively.
- Demonstrate leadership qualities by assisting junior team members, providing guidance, and fostering a positive work environment.
- Manage backend processes related to customer support, ensuring smooth operations and timely resolution of issues.
- Collaborate with other departments, such as Sales and Product Development, to address client needs and improve overall customer satisfaction.
- Proactively identify opportunities for process improvement and implement solutions to enhance the efficiency of the support team.
- Maintain a high level of activity and engagement, ensuring that all client inquiries are handled promptly and efficiently.
Requirements:
- Bachelor's degree in Business Administration, Communication, or a related field.
- Excellent communication skills, both verbal and written, with a strong command of the English language.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Strong leadership qualities, with the ability to motivate and inspire team members.
- Proficiency in backend processes related to customer support, including ticketing systems and CRM software.
- Demonstrated ability to work independently and as part of a team, with a proactive and solutions-oriented mindset.
- Flexibility to work shifts, including evenings and weekends, as needed.
- Experience in [specific industry or software], preferred but not required.


● Make hands-on contributions to product development via technical design and
coding - all leaders at savage play a hands-on role.
● Nurture a team of talented engineers into a team of high performing, skilled software
engineers.
● Find and hire top talent for your team as per the requirements of the business
● Work closely with the team to architect and develop the best technical design and
approach to solve complex problems
● Take accountability of the overall health of the products you build and predictability
of the deliverables of your team
● Develop the long-term strategy for your systems, while aligning them to the goals of
the organization and translate that into an achievable road map.
● Manage and execute against project plans and delivery commitments.
Experience:
● 6-10 years of industry experience and consumer products is a must
● Have played a Tech Lead role in a high-growth startup or medium-sized
product-focused tech company
● Demonstrated track-record of delivering well-engineered products with modern technologies
● Experience building full-stack applications with hands-on experience in the combination of programming languages
Exposure to multiple cutting edge open-source frameworks required to build microservices architecture
● Develop and monitor the company’s growth strategy for all stages in the funnel including
defining a roadmap for each marketing channel
● Oversee all online marketing efforts (SEM/SEO, social media, email, blogs, ads, traditional
media) and offline marketing efforts (hosting events, word of mouth, etc.)
● Maximize the effectiveness of user discovery and our onboarding experience
● Develop a system to track conversion rates and measure progress against goals, constantly
looking to eliminate bottlenecks, improve processes, and introduce creative ideas and
solutions that are quickly tested and evaluated
● Provide customer insight to the Product team by blending data with a deep understanding of
user needs, habits, and perceptions developed through targeted interviews, usability studies,
and customer feedback
● Identify user personas and translate our product and outcomes into external messaging and
communications
● Balance business goals and revenue targets with top-notch user delight as a North Star
● Set up CRM to capture detailed and timely data at all user/customer touchpoints
● Communicate strategies and results to the leadership team on a consistent basis
Qualifications
● 4+ years of relevant experience in a growth marketing or growth hacking role
● Experience setting, executing, and iterating on a growth strategy
● Experience scaling customer acquisition, activation, and retention while maximizing lifetime
value
● Experience building, leading, and managing a team of marketers and/or sales persons
● Proven experience tracking analytics and developing KPIs
● Proven experience in online acquisition tactics and best practices
● Strong written and verbal communication skills
● Strong organizational skills and attention to detail
● Ability to manage multiple tasks and priorities at once
● Ability to perform well in a fast-paced, cross-functional, dynamic, and ambiguous startup
environment

Our client is looking for a dynamic & passionate Engineering Director who can lead
the tech-stack and drive teams with great leadership qualities.
Here is the JD for Director Engineering -
Responsibilities:
Completely responsible for product delivery, development process, and engineering
team performance. Provide overall direction to the engineering team.
Create a top-performing engineering team culture with high levels of team engagement
and satisfaction.
Work with the leadership team and product leaders to define engineering roadmaps and
solve business problems.
Drive engineering efforts to deliver releases with high quality and on time.
Communicate cross-functionally, hold your command in technical discussion, and have
strategic influence.
Work with the Talent Acquisition team to hire top talent, manage their performance,
and successfully mentor them to grow professionally.
Minimum Qualifications:
Hands-on technical expertise and management experience.
8+ years of people management experience.
Demonstrated experience to recruit and manage technical teams, including team
performance management.
Must have relevant experience in designing, building, maintaining, and extending large
scale production systems.
Have deep expertise in React.js, Node JS and MongoDB.
Strong software engineering skills and best practices including experience with a
modern agile development and deployment workflow.
Proven leadership skills; courage to challenge with candor, motivate and inspire teams.
Strong interpersonal and communication skills, for both technical and non-technical
audiences.
Bachelor’s Degree in Computer Science, Software Engineering, or related field.

- 3-8+ years of experience programming in a backend language (Java / Python), with a good understanding of troubleshooting errors.
- 5+ years of experience in Confluent Kafka / 3+ years of experience in Confluent Kafka
- Cloud Kafka, Control Central, Rest Proxy, HA Proxy, Confluent Kafka Connect, Confluent Kafka Security features
Senior UI Developer
Looking for a highly skilled/ Experienced Candidates in Frontend Programming & who is comfortable in dealing with Backend tools.
Key Responsibilities
Reviewing application requirements and interface designs.
Identifying web-based user interactions.
Developing and implementing highly-responsive user interface components using react concepts.
Writing application interface codes using JavaScript following ReactJS workflows.
Troubleshooting interface software and debugging application codes.
Developing and implementing front-end architecture to support user interface concepts.
Monitoring and improving front-end performance.
An enthusiastic individual with the following skills. Please do not hesitate to apply if you do not match all of it. We are open to promising candidates who are passionate about their work and are team players.
6 to 9 years of strong design and development experience in building massively large-scale distributed internet systems and products.
Previous experience working as a React.js Developer.
In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
Strong experience using a client side MVC framework such as NodeJS, ReactJS, Redux.
Experience with user interface design.
Knowledge of performance testing frameworks including Mocha and Jest.
Experience with browser-based debugging and performance testing software.
Experience in responsive design, cross browser compatibility and website performance.
Knowledge of frontend CSS frameworks like Bootstrap, Material UI and preprocessors like SASS and LESS.
Experience with handling Services, RESTful, APIs (NodeJS preferably).
You will be working with top-quality engineers who have built one of the best employee engagement SaaS platforms. You will be reporting to Engineering Head and working closely with the Architect and other leads.
We are
A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls and Compass. Xoxoday works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners or consumers for better business results.
Xoxoday is a horizontal rewards & incentive infrastructure platform to solve problems around employee rewards and recognition, channel incentives, sales incentives, and consumer promotions.
Xoxoday (pronounced “zo-zo-day”) is a one-of-a-kind all-in-one engagement and motivation platform that has been empowering organisations across the globe to improve business efficiency, productivity, performance while optimising costs in employees, sales, channel, and consumer engagement. Founded in the year 2012 by Manoj Agarwal, Abhishek Kumar, Sumit Khandelwal and Kushal Agrawal, Xoxoday offers a powerful platform for organisations to align their users with motivation triggers – both extrinsic and intrinsic – and achieve tangible business outcomes. Xoxoday’s robust technology platform includes three highly scalable, easy to use, plug-n-play products. These platforms help organisations to motivate and engage their employees, distributors, dealers, contractors, freelancers, sales teams, survey panellists and more.
- 2 – 5 years of experience selling a SaaS solution, ideally selling B2B Enterprise Solutions.
- A classic enterprise solution seller with hands-on experience in technology.
- A strong passion for overachieving enterprise sales numbers in a hunting profile.
- Having a sterling career so far already in achieving sales targets and wants to look at fast growth in a sales career and therefore being totally performance-driven.
- On-the-foot thinker and ability to build long-lasting professional relationships.
- You are interested in selling technology related to AI, SAAS solutions, and/or predictive analytics.
- Would be an Individual contributor but aiming to become a Sales Leader.
- Would already have working relationships across enterprise leaders in HR / IT / PMO teams
- Hunter - appetite for opening and closing new accounts.
- Track record of outstanding sales performance including exceeding quotas, winning sales awards, etc.
- Experience managing complex sales cycles.
- Driven, self-motivated, proactive, and excited about being at a start-up
- Thrives in a fast-paced, high-growth, rapidly changing environment.
- Partner with Customer Success to onboard the right customers and drive adoption/engagement in the first year.
- Strong executive presence.
- Experience selling to HR and TA leads would be an added advantage.
- Experience selling to the IT and ITES/BPO sector will be an added advantage.
- Experience selling HR tech solutions will be an added advantage

Deep-tech company working on transformative motor technology

Do you wish to work for a Deep-tech Indian company developing path-breaking products which are set to disrupt every possible industry and domain?
Our client is building a scalable, cloud-controlled, and rare-earth free platform for designing, building, and deploying electric motors for various applications. It aims towards building transformative technology that will make the motors of the future simpler, smarter, more efficient, and easy-to-build in the long run.
The founders are veteran serial entrepreneurs, product experts, and motor technologists with more than eight decades of experience developing cutting-edge products and technologies. The company is bringing transformative motor technology to the forefront of commercial applications. The company aims to make deep fissures in the extant hydrocarbon and rare-earth-based energy economy to create a greener future.
What you need to join us
Are you a coding ninja, algorithmic genius, with a flair for control systems and a passion to create new path breaking technologies (with a green social impact to boot!)? Does working with a bleeding edge research oriented tech startup excite you? If so, please read on and apply.
Responsibilities
- Take ownership of firmware development for motor controllers
- Identify and develop real-time algorithms for controlling cutting-edge Motors and Generators
- Implement motor control algorithms in microcontrollers
- Debug and diagnose the firmware on the controller hardware
- Develop drivers and HAL firmware as needed for various peripherals
Skills and Experience
- Experience in embedded Firmware development
- In-depth knowledge of C programming knowledge
- Extensive engineering experiences in software development with proven track record of at least one product from concept to production
- Hands on experience with development and debugging of embedded systems
- Experience in working with real-time embedded systems and power electronics
- Experience in working with Microcontroller peripherals such as ADC, Timers, Comparators, Input-capture, PWM etc.
- Experience with microcontrollers from TI, NXP, STM32, PIC, Atmel (ARM based microcontroller experience is preferred)
- Ability to translate mathematical concepts to executable code in resource-constrained microcontroller environments
- Exposure to debugging using lab equipment such as Oscilloscopes, Multimeters, Logic Analyzers, signal generators etc.
- Hands-on experience in bringing up a new hardware with firmware written from scratch
- Experience with simulation software such as Matlab, Simulink etc is highly desirable
- Knowledge and experience of control systems is highly preferred
- Experience in automotive domain is preferable
Character Traits
- Proactive
- Problem solver
- Committed and motivated
- Inquisitive and eager to learn
- Clarity of thinking
- Sense of urgency
- Can-do attitude
- Team player
Education and Experience:
B.E – EE, CS, ME (or equivalent) from a reputed institution with 3 years of experience OR
ME/MS – EE, CS, ME (or equivalent) with 1-2 years of experience


