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About the Role

We are looking for a highly analytical and detail-oriented Senior Business Analyst to join our team. The ideal candidate will have a strong ability to translate business needs into actionable insights, drive data-backed decision-making, and collaborate with cross-functional teams to enhance business processes and strategies.

Key Responsibilities

• Analyze business processes, identify gaps, and recommend improvements to enhance efficiency and effectiveness.
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• Collaborate with stakeholders across departments to gather, document, and analyze business requirements.
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• Work closely with product, engineering, and marketing teams to ensure business objectives align with company goals.
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• Develop and maintain reports, dashboards, and data visualizations to track KPIs and business performance.
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• Conduct market research and competitive analysis to support strategic planning.
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• Identify risks and propose mitigation strategies for business challenges.
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• Support the implementation of new systems, processes, and tools by providing business insights and ensuring smooth adoption.
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• Facilitate stakeholder meetings, presentations, and training sessions to align business goals and project outcomes.
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Requirements

• 5+ years of experience as a Business Analyst or in a similar analytical role.
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• Strong experience in business process modeling, data analysis, and reporting.
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• Proficiency in SQL, Excel, and business intelligence tools (e.g., Tableau, Power BI).
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• Familiarity with Agile and Scrum methodologies.
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• Ability to translate business needs into technical requirements.
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• Excellent communication, problem-solving, and stakeholder management skills.
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• Experience in working with product and engineering teams is a plus.
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• Bachelor's/Master’s degree in Business Administration, Finance, IT, or a related field.
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Nice to Have

• Experience in the tech startup space or a social media domain is a plus.
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• Exposure to AI/ML-driven analytics tools.
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Why Join Us?

• Be part of an innovative and fast-growing company.
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• Work on impactful projects that shape the future of our product.
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• Competitive compensation, benefits, and growth opportunities.

Job Description:

• Managing the software Product life cycle from strategic planning to tactical activities.
• Translate software product strategy into detailed requirements and prototypes
• Participate in daily scrum meetings, planning, reviews, and retrospectives
• Write requirements typically as user stories and Mockups
• Ensure products and releases are launched correctly and on schedule
• Assess and address technical risks and define success criteria for testing and product acceptance
• Creation and maintenance of proper product documentation to gain a deep understanding of customer experience, identify and fill product gaps
• Analyzing potential partner relationships for the product.
• Collaborate with the tech team to create strategies by which technology will be developed or adapted to meet market needs
• Act as liaison between Sales, Client Services, Marketing Support, and Technology teams to support customer demand as part of new product development.

Skills and Experience:

• 4+ years of experience as a Software Product Manager managing all aspects of a successful product throughout its lifecycle
• Good knowledge of SDLC and Ability to drive the creation and modification of key documents across Zessta
• Moderately technical with the ability to communicate effectively with engineers to understand product issues and drive the team toward resolution.
• Subject matter expert on Competitive analysis and technical challenges
• Strong knowledge of web development platforms, databases, and infrastructure.
• Proven problem-solving capabilities with the ability to think outside of the box strongly desired.
• Working knowledge of Agile Scrum methodology.
• Work well under pressure and be able to prioritize to meet deadlines and quickly shift priorities as necessary.
• Understand best practices and stay informed about the competition.
• Have experience working on hierarchies (Customer, Product, Developers, UI/UX). Work on data unification and standardization.
• Project management skills to understand project plans

Come and join us to be part of a company that focuses on new technologies, follows international industry standards, and builds large enterprise-level software.

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

The problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.

Roles and Responsibilities:

• Ability to synthesize complex data into actionable goals and act as the custodian for everything on data and insights.  
•  Ensuring data sanctity through instrumentation and monitoring data quality to meet the business needs of the company Developing and monitoring KPIs for each vertical of the business.
• (Revenue/Sales/Finance/Campaigns/Content/Marketing), and at an overall business level and constantly driving the company towards meeting the KPIs.
• Generating product and user insights and working closely with the Product manager to make product and design decisions
• Having a product out view towards problem-solving – Market and competitor research to understand the trends in product design, continuous A/B testing to grow the product KPIs, etc
•  Owning and improving the core issues related to the product.
• Create and maintain client relationships.
• Stay up to date with new products/services and competitors
• Interpersonal skills to work closely with various stakeholders who may have competing interests

Requirements:

• Previous experience in Business / Systems Analysis or Quality Assurance
• 2-5 years of experience
• A degree in IT / Computer Science
• Proven experience in eliciting requirements and testing
• Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools
• Solid experience in writing SQL queries
• Basic knowledge in generating process documentation
•  Strong written and verbal communication skills including technical writing skills

Life at Rezo.AI:

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
•  A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
• Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
• Go on company-sponsored offsites and blow off steam with your work buddies.

Perks & Benefits:

Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship. Get the best-in-class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Explore more here:

http://www.rezo.ai/" target="_blank">www.rezo.ai

Job description

• Defining business requirements and reporting them back to stakeholders
• Understanding tasks and creating BRDs(Business Requirement Documentation)
• Creating Functional Specification Documents
• Understanding requirements as communicated by business stakeholders
• Understanding stakeholder briefs clearly and propose suitable solutions in consultation with the team
• Build the required project documentation, workflows and FSDs(Functional Specification Document), SRS(Software Requirements Specification)/SOWs(Scope of Work) in collaboration with the stakeholders for the project
• Maintain the SRS documentation during the course of the project
• Understand and manage change requests
• Develop and actively collaborate with project managers and the team on plans and provide weekly status and tracking reporting on the health of the project.
• Provide clear, consistent and timely messaging; both verbal and written; within the team and to technology and business leadership; facilitate effective and timely meetings
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• Qualifications and skills

   

  • Minimum 1 year of experience with projects on NodeJs or similar backend technologies
  • Understanding of Microservices Architecture

-Roles and Responsibilities:-

1. Minimum 2-3 years experience in Shopify ecosystem
2. At least 3-5 years experience in D2C or e-commerce platform
3. Previously worked as a project manager in development projects/ or as brand manager.
4. Worked previously in Agile methodologies
5. Entrepreneurial background will be a good addition
6. Understanding of the scope of the project, create a timeline, and drive the implementation
   through to successful completion.
7. Understand the platform end-to-end and lead solution design with the merchants.
8. Customer Management Experience
9. Responsibilities include developing plans to help establish our brand online, setting short-term
   and long-term department goals.
10. Work closely with cross-functional teams on addressing project deliverables Drive project till
    Go-Live and ensure successful execution of plan, and production deployment. Collaborate with
    internal stakeholders to identify and communicate with Agency technical teams for project
    implementation.
11. The individual should also understand the omni channel digital commerce product and how it is delivered- using a complete AGILE methodology.

Desired Candidate Profile :-

- A proactive professional who must have at least 4 to 6 years of experience into project management out of which 2-3 years must on Shopify ecosystem.

-High level of initiative and self-motivation, ability to pick things up very quickly.

-Proactive, problem solving, and Participate in estimation and solutioning in order to provide inputs for preparing delivery for the proposal

-Excellent written and verbal communication

-Ability to navigate technical applications and gain a deep understanding of functionality.

-Demonstrated drive to achieve stretch goals in a fast-paced environment.

-Can-do attitude - you must be able to think outside the box, problem-solve complex and novel issues, and roll up your sleeves to get the job done

-Must have hands on knowledge in Shopify/ e-commerce domain.

Perks and Benfits + Best work culture

Education

UG :B.Tech/B.E. in Any Specialization, Any Graduate

PG :M.Tech in Any Specialization, MBA/PGDM in Any Specialization, MCA in Any Specialization, PG Diploma in Computers

Seventh Triangle Consulting Private Limited, a Tech and Marketing integrated agency. The company prominently provides services of Digital Marketing & Technology and works with very selected rising stage businesses who have the potential and eagerness to transition from being a seller/commodity to a brand. Since 2015, STC has been consulting, helping, guiding, supporting and mentoring small and medium businesses to clear the chaos and get growth in their area of operations.

Website:- http://www.seventhtriangle.com">www.seventhtriangle.com

We invite the application of the interested candidates having relevant experience.

• Act as a key point of contact to the Business Transformation Services, Business Analysis, and Functional Architecture and Solution Architecture groups throughout the implementation
• Interface with business stakeholders to determine key design/process decisions, and contribute to overall delivery plan.
• Deliver assigned tasks complete and on time as designated by the Programme Office to ensure smooth progress of the implementation.
• Contribute and take ownership for various project related tasks / planning activities as the programme evolves

• Knowledge and Practical experience of Project Management methodologies – ability to configure delivery work stream frameworks to progress timelines and delivery milestones
• Demonstrate ability in planning consulting/functional work & ownership of project outcomes