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• Automate deployments of infrastructure components and repetitive tasks.
• Drive changes strictly via the infrastructure-as-code methodology.
• Promote the use of source control for all changes including application and system-level changes.
• Design & Implement self-recovering systems after failure events.
• Participate in system sizing and capacity planning of various components.
• Create and maintain technical documents such as installation/upgrade MOPs.
• Coordinate & collaborate with internal teams to facilitate installation & upgrades of systems.
• Support 24x7 availability for corporate sites & tools.
• Participate in rotating on-call schedules.
• Actively involved in researching, evaluating & selecting new tools & technologies.

• Cloud computing – AWS, OCI, OpenStack
• Automation/Configuration management tools such as Terraform & Chef
• Atlassian tools administration (JIRA, Confluence, Bamboo, Bitbucket)
• Scripting languages - Ruby, Python, Bash
• Systems administration experience – Linux (Redhat), Mac, Windows
• SCM systems - Git
• Build tools - Maven, Gradle, Ant, Make
• Networking concepts - TCP/IP, Load balancing, Firewall
• High-Availability, Redundancy & Failover concepts
• SQL scripting & queries - DML, DDL, stored procedures
• Decisive and ability to work under pressure
• Prioritizing workload and multi-tasking ability
• Excellent written and verbal communication skills

• Database systems – Postgres, Oracle, or other RDBMS
• Mac automation tools - JAMF or other
• Atlassian Datacenter products
• Project management skills

• 3+ years of hands-on experience in the field or related area
• Requires MS or BS in Computer Science or equivalent field

About the Company:

Gruve is an innovative Software Services startup dedicated to empowering Enterprise Customers in managing their Data Life Cycle. We specialize in Cyber Security, Customer Experience, Infrastructure, and advanced technologies such as Machine Learning and Artificial Intelligence. Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As an well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks.

Why Gruve:

At Gruve, we foster a culture of innovation, collaboration, and continuous learning. We are committed to building a diverse and inclusive workplace where everyone can thrive and contribute their best work. If you’re passionate about technology and eager to make an impact, we’d love to hear from you.

Gruve is an equal opportunity employer. We welcome applicants from all backgrounds and thank all who apply; however, only those selected for an interview will be contacted.

Position summary:

We are seeking a Staff Engineer – DevOps with 8-12 years of experience in designing, implementing, and optimizing CI/CD pipelines, cloud infrastructure, and automation frameworks. The ideal candidate will have expertise in Kubernetes, Terraform, CI/CD, Security, Observability, and Cloud Platforms (AWS, Azure, GCP). You will play a key role in scaling and securing our infrastructure, improving developer productivity, and ensuring high availability and performance. 

Key Roles & Responsibilities:

• Design, implement, and maintain CI/CD pipelines using tools like Jenkins, GitLab CI/CD, ArgoCD, and Tekton.
• Deploy and manage Kubernetes clusters (EKS, AKS, GKE) and containerized workloads.
• Automate infrastructure provisioning using Terraform, Ansible, Pulumi, or CloudFormation.
• Implement observability and monitoring solutions using Prometheus, Grafana, ELK, OpenTelemetry, or Datadog.
• Ensure security best practices in DevOps, including IAM, secrets management, container security, and vulnerability scanning.
• Optimize cloud infrastructure (AWS, Azure, GCP) for performance, cost efficiency, and scalability.
• Develop and manage GitOps workflows and infrastructure-as-code (IaC) automation.
• Implement zero-downtime deployment strategies, including blue-green deployments, canary releases, and feature flags.
• Work closely with development teams to optimize build pipelines, reduce deployment time, and improve system reliability. 

Basic Qualifications:

• A bachelor’s or master’s degree in computer science, electronics engineering or a related field
• 8-12 years of experience in DevOps, Site Reliability Engineering (SRE), or Infrastructure Automation.
• Strong expertise in CI/CD pipelines, version control (Git), and release automation.
•  Hands-on experience with Kubernetes (EKS, AKS, GKE) and container orchestration.
• Proficiency in Terraform, Ansible for infrastructure automation.
• Experience with AWS, Azure, or GCP services (EC2, S3, IAM, VPC, Lambda, API Gateway, etc.).
• Expertise in monitoring/logging tools such as Prometheus, Grafana, ELK, OpenTelemetry, or Datadog.
• Strong scripting and automation skills in Python, Bash, or Go.

Preferred Qualifications  

• Experience in FinOps Cloud Cost Optimization) and Kubernetes cluster scaling.
• Exposure to serverless architectures and event-driven workflows.
• Contributions to open-source DevOps projects. 

About us:

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.

We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.

To know more, Visit! - https://www.happyfox.com/

Responsibilities

• Build and scale production infrastructure in AWS for the HappyFox platform and its products.
• Research, Build/Implement systems, services and tooling to improve uptime, reliability and maintainability of our backend infrastructure. And to meet our internal SLOs and customer-facing SLAs.
• Implement consistent observability, deployment and IaC setups
• Lead incident management and actively respond to escalations/incidents in the production environment from customers and the support team.
• Hire/Mentor other Infrastructure engineers and review their work to continuously ship improvements to production infrastructure and its tooling.
• Build and manage development infrastructure, and CI/CD pipelines for our teams to ship & test code faster.
• Lead infrastructure security audits

Requirements

• At least 7 years of experience in handling/building Production environments in AWS.
• At least 3 years of programming experience in building API/backend services for customer-facing applications in production.
• Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
• Proficient in writing automation scripts or building infrastructure tools using Python/Ruby/Bash/Golang
• Experience in deploying and managing production Python/NodeJS/Golang applications to AWS EC2, ECS or EKS.
• Experience in security hardening of infrastructure, systems and services.
• Proficient in containerised environments such as Docker, Docker Compose, Kubernetes
• Experience in setting up and managing test/staging environments, and CI/CD pipelines.
• Experience in IaC tools such as Terraform or AWS CDK
• Exposure/Experience in setting up or managing Cloudflare, Qualys and other related tools
• Passion for making systems reliable, maintainable, scalable and secure.
• Excellent verbal and written communication skills to address, escalate and express technical ideas clearly
• Bonus points – Hands-on experience with Nginx, Postgres, Postfix, Redis or Mongo systems.

Please find the JD below: 

• Candidate should have good Platform experience on Azure with Terraform. 
• The devops engineer needs to help developers, create the Pipelines and K8s Deployment Manifests. 
• Good to have experience on migrating data from (AWS) to Azure. 

• To manage/automate infrastructure automatically using Terraforms. Jenkins is the key CI/CD tool which we uses and it will be used to run these Terraforms. 
• VMs to be provisioned on Azure Cloud and managed. 
• Good hands-on experience of Networking on Cloud is required. 
• Ability to setup Database on VM as well as managed DB and Proper set up of cloud hosted microservices needs to be done to communicate with the db services. 
• Kubernetes, Storage, KeyValult, Networking (load balancing and routing) and VMs are the key infrastructure expertise which are essential. 

• Requirement is to administer Kubernetes cluster end to end. (Application deployment, managing namespaces, load balancing, policy setup, using blue green/canary deployment models etc). 
• The experience in AWS is desirable. 
• Python experience is optional however Power shell is mandatory. 
• Know-how on the use of GitHub 
• Administration of Azure Kubernetes services 

As a DevOps Engineer with experience in Kubernetes, you will be responsible for leading and managing a team of DevOps engineers in the design, implementation, and maintenance of the organization's infrastructure. You will work closely with software developers, system administrators, and other IT professionals to ensure that the organization's systems are efficient, reliable, and scalable. 

Specific responsibilities will include: 

• Leading the team in the development and implementation of automation and continuous delivery pipelines using tools such as Jenkins, Terraform, and Ansible. 
• Managing the organization's infrastructure using Kubernetes, including deployment, scaling, and monitoring of applications. 

• Ensuring that the organization's systems are secure and compliant with industry standards. 
• Collaborating with software developers to design and implement infrastructure as code. 
• Providing mentorship and technical guidance to team members. 
• Troubleshooting and resolving technical issues in collaboration with other IT professionals. 
• Participating in the development and maintenance of the organization's disaster recovery and incident response plans. 

To be successful in this role, you should have strong leadership skills and experience with a variety of DevOps and infrastructure tools and technologies. You should also have excellent communication and problem-solving skills, and be able to work effectively in a fast-paced, dynamic environment. 

THE OPPORTUNITY

A platform to learn and grow in a great working environment with cutting edge technologies. There is vast opportunity to showcase creative thinking which can be translated into a highly optimized tools/utilities.

KEY ACTIVITIES

• Code Integrations ( Compile, Build, Notify )
• Package creation ( Service Packs, Patches, Hotfixes )
•  Environment Preparation ( With GOLD SCM technical stack )
•  Environment & Infra management
•  Package delivery ( Customer specific & Standard )
• Build & Deployment automation
• Tickets management

KEY CRITERIA

Primary Technical Skills  

• Shell Scripting
• ORACLE DB Fundamentals
• Infra Monitoring & Diagnostics
• ClearCase / GIT
• DevOps concepts
• Basic Java

Other Required Skills

• Problem Solving
• Logical Reasoning
• Aptitude & Attitude
• Communication (Verbal & Written)