Toast

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

As a Principal Engineer / Architect you will be responsible for creating a technical strategy and coordinating the designs for meeting the needs of Toast’s largest restaurant brands. You will partner with Product Managers to develop the technology roadmap that enables enterprise customers to leverage the power of Toast. You will also work closely with technical leaders and implementation teams across the organization to deliver robust, scalable solutions with integrations to customers’ external systems.

As the engineering leader on the Pricing & Funds Management team, you will be responsible for evolving our Funds Management platform (processing >$150B in annual GPV) to meet Toast’s growing needs across the world by both delivering best-in-class customer facing Fintech products and foundational capabilities that enable partner teams to accelerate their products time-to-market & scale.

If you’re a technical leader or a solutions architect, experienced with enterprise SaaS, passionate about customer value, and a great collaborator, read on! 

About this roll*:

• Design mission critical platform components at scale to ensure Toast’s Funds Management platform accurately distributes funds to beneficial party in a timely manner
• Develop an expert understanding of Toast’s payments processing platform & adjacent products to enable funds flows across Toast’s financial product suite in a seamless manner
• Document solution design, write & review code, test and rollout solutions to production, capturing & actioning customer feedback to iteratively enhance customer experience
• Collaborate with peers to optimise for solution design performance, flexibility and scalable, including enablement of multi-product & engineering teams on a common framework & platform
• Partner with UX, Product Management, QA and adjacent engineering teams to build best-in-class solutions in a complex and fast-moving environment
• Champion best practices such as quality integration and unit testing

Do you have the right ingredients*?

• Strong technologist with 12+ years experience defining and implementing high scale SaaS solutions. Experience with a broad set of technologies that includes those used at Toast - tiered web applications, microservices, API design patterns, Java, Kotlin and data analytics
• Experience with integration design patterns across high-scale Fintech platforms
• Strong interpersonal skills and a proven track record of building partnerships across engineering, product, customer success, and other stakeholders.
• Experience shipping iterative value using agile or lean software delivery methods. 
• Experience of tackling complex and ambiguous problems, communicate clearly with others to solve the problem, and share knowledge to help the whole team succeed 
• Experience building payments & Fintech products, with at least 10+ years in the payments industry

Our Tech Stack

Toast’s products run on a stack that ranges from guest and restaurant-facing Android tablets to backend services in Java to internal, guest-facing and restaurant-facing web apps. Our backend services follow a microservice architecture written using Java 8 and DropWizard; we use AWS extensively, ranging from S3 to RDS to Lambda. We have our own platform for dealing with user management, service elevations and robust load balancing. Toast stores data in a set of sharded Postgres databases and utilizes Apache Spark for large scale data workloads including query and batch processing. The front-end is built primarily using React and ES6. The main Toast POS application is an Android application written in Java and Kotlin. For data between tablets and our cloud platform we operate RabbitMQ clusters as well as direct tablet communication to the back end.

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community.

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

As a Staff Systems Engineer, you will be responsible for designing, implementing, and expanding Zuora subscription billing and payment solutions and will bring a solid understanding of the Zuora Billing application and APIs, as well as experience integrating Zuora with other systems. In this role, you will collaborate with Product managers, Zuora internal technical resources, and other engineering teams in the R&D organization to design and deliver scalable technical solutions that meet growing business needs.

About this roll* (Responsibilities) 

• Collaborate with stakeholders to understand project requirements and objectives related to Zuora Subscription Billing and Zuora Payment Develop and configure Zuora’s Product Catalog, including rate plans and pricing models, to meet business needs and support billing processes
• Ensure the security and integrity of Zuora’s environment by implementing best practices and security measures
• Experience with customizing Zuora using the Zuora API and ZOQL, and integrating Zuora with other financial platforms 
• Design and implement payment solutions using payment methods like Credit Card, Alternate Payment Methods (APMs), ACH, Direct Debit, etc.
• Understand Payment Gateways, Country Specific requirements, Refund, Chargeback, Cancellation, and Network Tokenization
• Configure and manage notifications within Zuora to keep partners, both internal and external, informed of key events and updates
• Customize and design invoice templates in Zuora to align with branding guidelines and meet customer requirements
• Provide guidance on billing processes and best practices, using domain knowledge to drive optimal solutions to lead business discussions with customers, discover requirement, frame a problem statement, lead solution workshops and deliver a Technical solution

Do you have the right ingredients*? (Requirements)

• Experience with Zuora development, including Product Catalog, workflows, Security, Notifications, and Invoice Templates
• Experience in translating requirements into technical specifications and solution design
• Experience in requirements gathering, use cases documentation, business analysis, systems design and integration, user interface design and implementation
• Experience in data analysis, conversion and migration, interfaces and reports
• Experience with customizing Zuora using the Zuora API and ZOQL
• Lead and implemented Zuora Billing for 1 or more companies
• 5+ years of experience with Zuora Billing

Special Sauce* (Nonessential Skills/Nice to Haves)

• Zuora Admin and Architect certifications
• Knowledge of Zuora RevPro

Our Spread* of Total Rewards

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs.

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community.

Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building a restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future.

At Toast, our Site Reliability Engineers (SREs) are responsible for keeping all customer-facing services and other Toast production systems running smoothly. SREs are a blend of pragmatic operators and software craftspeople who apply sound software engineering principles, operational discipline, and mature automation to our environments and our codebase. Our decisions are based on instrumentation and continuous observability, as well as predictions and capacity planning.

About this roll* (Responsibilities) 

• Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding
• Partner with development teams to improve services through rigorous testing and release procedures
• Participate in system design consulting, platform management, and capacity planning
• Create sustainable systems and services through automation and uplift
• Balance feature development speed and reliability with well-defined service level objectives

Troubleshooting and Supporting Escalations:

• Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding
• Diagnose performance bottlenecks and implement optimizations across infrastructure, databases, web, and mobile applications
• Implement strategies to increase system reliability and performance through on-call rotation and process optimization
• Perform and run blameless RCAs on incidents and outages aggressively, looking for answers that will prevent the incident from ever happening again

Do you have the right ingredients? (Requirements)

• Extensive industry experience with at least 7+ years in SRE and/or DevOps roles
• Polyglot technologist/generalist with a thirst for learning
• Deep understanding of cloud and microservice architecture and the JVM
• Experience with tools such as APM, Terraform, Ansible, GitHub, Jenkins, and Docker
• Experience developing software or software projects in at least four languages, ideally including two of Go, Python, and Java
• Experience with cloud computing technologies ( AWS cloud provider preferred)

Bread puns are encouraged but not required