Brennan IT

Job Description Position: Network Engineer L1 (CCNA Certified) Job Location: Ghansoli - (MBP) - Navi Mumbai Experience: 2-5 years Type of Employment: Fulltime Company: Brennan IT - (Australia's Leading No .#1 Managed Services Provider) Website: www.brennanit.com.au Rotational Shifts after every 2 weeks. Position: Purpose of Role To provide 1st level technical support to Brennan Voice and Data clients, Brennan IT engineers and staff. To coordinate, collaborate and escalate incidents within established timelines with Level 3 engineers, Carriers and Suppliers. To ensure all contracted levels of performance are achieved and SLAs as agreed are met. Will be responsible to continuously improve the Efficiency and Excellence of Service Delivery as measured by Client Satisfaction ratings. Key Responsibilities Your activities and duties may include but not limited to: Troubleshoot complex customer network issues (LAN & WAN) and provide corrective actions to restore the customer services Troubleshoot and resolve complex WAN issues in coordination with carriers & suppliers Act as technical escalation point of contact for Level 1 engineers and all other internal and external issues in regards to Brennan Voice and Data services Responsible for improving performance for the customer network, devices and services Responsible for cross functional coordination to resolve internal and customer related issues Maintaining internal and customer communication during the ticket resolution Escalating issues to next level as per define procedures Responsible for documentation of customer network and updating internal knowledge database Execute project tasks, including but not limited to gathering customer technical requirement, configuring router, switches, firewalls and other associated network devices if any. Creation of MOP/SOP and responsible for change management Assist is creation of Root Cause analysis (RCA) Adherence and compliance to the defined processes and tasks assigned Training and Mentoring Level 1 network engineers and other staff as necessary Key Competencies Essential 2 to 5 yrs. of experience in technical network support role preferably in Managed Services or Telecom provider environment. Strong industry based technical aptitude (e.g.TCP/IP and Application layer protocols) Good troubleshooting experience on multiple networking platforms and technologies (Cisco, Huawei, Juniper etc.) Good knowledge and troubleshooting experience on DSL, ISDN, Ethernet, IP, 3G/4G and networking protocols (eg. SNMP, DHCP, DNS, HSRP, Routing protocols like EIGRP, OSPF, BGP etc. and switching protocols like VLAN, Trunking, Dot1x, STP etc.) Good knowledge on GRE, IPSEC VPNs, NAT/PAT Good knowledge on MPLS, QOS and other advanced network technologies Good knowledge on network security (Cisco ASA, Juniper Netscreen, Sophos) and wireless technology (Cisco Meraki) etc. Good knowledge on network monitoring tools like Nagios, Cacti, Manage Engine, etc. Experience in supporting international clients Willing to work in shifts Desirable Experience in working with managed services or telecommunication provider ITIL Service Management Foundation accreditation Knowledge on Voice technology Key Qualifications Essential Bachelors Degree or relevant experience & proficiency CCNA Certified.

Exciting Opportunity to be part of Brennan IT's Family -- Brennan IT (Australia's No #1 Company Providing Managed Services) is hiring VMware Administrator with 3-6 Years at Navi Mumbai This is an opportunity for those who are passionate about their respective domain or skillset and would like to work on multiple technologies and willing to learn new things. Brennan IT is the right company for you. Position: VMware Administrator Job Location: Ghansoli (Navi Mumbai) Experience: 3-6 years Type of Employment: Fulltime Company: Brennan IT - (Australias Leading No .#1 Managed Services Provider) www.brennanit.com.au Purpose of Role: The role of VMware Administrator / Cloud Engineer is an engineering and enabling role. It looks at current operational practices, develops and enhances existing practices for both BAU and Projects for the Cloud Platform. The Cloud Engineer works within the team of skilled Cloud Services engineers to implement new services, maintain existing services, and ensure that the environment runs in an optimal and efficient manner. Key activities of the role include: Maintain and support existing services; Upgrade existing implementations; Timely resolution of tickets raised by level 1 Monitoring and escalating the errors to relevant levels Migration of VMs from on Premise to Cloud Engage with client for smooth and timely delivery Will be responsible for upliftment of Disk drives and CPUs Manage VM Snapshot Monitor ESXI health on timely manner and isolation of performance issues Maintain the performance level and upkeep of the cloud infra. Timely restoration of client data 24x7 support, with rotational weekend work. Working within the team to develop processes to enable Automation, Orchestration, and Enhance existing services; Key Competencies Essential Must have 3-6 years of experience in VMware and virtualization. This role requires the follow Competencies and Experience; Knowledge of VMwares Hypervisor Extremely high level attention to detail with methodical troubleshooting process Independent time management skills Good verbal and written communication skills Industry-based certification including VCP 5.5 Hardware knowledge on Dell, HP, Cisco etc Open to work in 24*7 shift environment Desirable The following Competencies and Experience would be an advantage in this role; Knowledge of Veeam backup and replication Knowledge of Cisco UCS OR HP Blade Server G9/10 Exp. in working with cross cultural teams Experience in Commvault backup VCP 6.5 Certification Key Qualifications Desirable The following Qualifications would be an advantage for this role; Microsoft Hypervisors / VMware Certified ITIL Foundations Certified Industry-based certification including MCP, and any backup tool certification like Symantec Any OS certifications Please share your resume on dilip.joshi@brennanit.com.au with the below details for further discussion. Total Experience = Relevant Experience = Current CTC = Expected CTC = Notice Period = Current Location (Home) = Reason for Job Change (In brief) = Available for a Face to Face Interview during weekdays. Yes/ No? = Comfortable to work 24/7 Support (Including night shift on rotational basis). Yes/ No ? = About the Company: Headquartered in Australia. -- Offshore Global Service Delivery Center in Navi Mumbai Brennan IT is one of Australia's leading, and most respected, technology solutions providers to the Australian Mid-market. We are the only IT company listed in the BRW Fast100 list for 7 consecutive years and we're proud to be listed by Deloitte's Australian Technology Fast 50, and Australian Technology Fast 500 since 2005. Brennan IT has also been named the #1 Managed services provider in Australia, for the last 4 years and #8 globally, by international managed services research index MSPmentor 501. At Brennan IT, it's all about customer service. Founded in 1997 by Dave Stevens, Brennan IT started in a loft in Balmain servicing the Australian mid-market. As a team of four tech experts and enthusiasts, they shared the same passion, drive and mindset as our clients. Working fast, proactively and strategically as trusted partners and advisors for our clients, we were early pioneers in Managed IT Support and Cloud Computing. Until this day the story and the core value of exceptional customer service remains. That's why over 1000 of Australia's businesses and largest brands such as Local Government Super, Simon George & Sons, Guide Dogs, PCYC and Strandbags choose Brennan IT over other IT service providers. It is also the reason why we rank No.1 Managed Services Provider in Australia for seven consecutive years and more importantly why we still have clients' who have been with us since we started in 1997. Brennan IT offers an excellent remuneration package and benefits including: An awesome team of people to work with Access to the latest and greatest technology Personal and Career development High levels of reward and recognition for over achieving A company that genuinely cares about YOU Flexibility to work in the way that brings out the best in YOU The ability to do what you love, in an environment that supports YOU Up to 60 hours internal/external training per year with a range of programs available at all levels to compliment individual needs Internal coaching and mentoring to fast track leadership opportunities Tailored individual development plans to compliment your career goals Flexible, blended learning and offer alternatives that allow our team to develop skills at their own pace The opportunity to complete industry certifications giving you the ability to control how you earn once certifications are successfully completed. By generating pride and passion our people are motivated and have the ability to bring out the best in others while inspiring them to achieve results. It is common to celebrate success and promote this throughout the business by recognizing commitment and individual/team contributions. At Brennan IT, we: Offer regular team and individual awards to recognize great work Present Company Culture Awards, voted by your peers that could send you on a weekend away Offer all an all-expenses paid international trip for high company performers on our Dare Devils program Any time bonuses and gift vouchers for exceptional contributions and superior performance. Regards, Dilip Joshi Talent Acquisition

Position: Windows Server Administrator (We have multiple openings at different levels) Job Location: Ghansoli, Navi Mumbai Experience: 2-8 years Type of Employment: Fulltime Company: Brennan IT - (Australia's Leading No .#1 Managed Services Provider) Website: www.brennanit.com.au Rotational Shifts after every 2 weeks (Including Night Shift). Based on the Technical Interview the company will decide the role/level and fitment which will be aligned with the company's MVP (Mission, Values and Purpose) Purpose of Role: To provide 1st or 2nd level technical support to Brennan IT clients, engineers and staff; 2nd level monitoring and technical support to Brennan IT clients and staff. To continuously improve the Efficiency and Excellence of Service Delivery as measured by Client Satisfaction ratings. Essentials Skills & Key activities of the role include: Must have excellent English Communications Skills (Spoken & Written) Must have experience dealing with International Clients/Customers. 2-8 years of experience on administration and troubleshooting of Windows 2000 to 2012 R2 servers Basic Understanding of VMware Server Hands on experience on Windows 2003 / 2008 / 2012 servers. Hands on experience in Windows / AD / DNS / DHCP/ (Windows Backup) /VmWare (Virtual Machines) . Expected to work flexible hours based on the organizational needs and be available for 24*7 on-call on a rotational basis including night shifts. Administration of Server Assessments and Backup Monitoring Execution of maintenance items out of hours (Patching) Establishes, maintains and manages Windows environment. Installs, modifies and maintains systems and utility software on server computer systems. Provides server support related to other software. User and access management (password, user management, folder access, group policies, drive mapping, mail box management, delegation of rights) Vendor Management (hardware and Software vendors HP ,Dell, MS, VM, Citrix and others) Endpoint Antivirus management and updates Desired Skills: MCP OR MCSE OR MCITP Windows Server 2012 OR higher MCP in Windows Desktop OR Individual team player responsible to handle critical and complex issues. Knowledge of or Certification in ITIL. Industry based technical certifications (e.g. Microsoft, Citrix, VMWare, EMC, HP) Troubleshooting SCOM and SCCM agents.